{"id":1215542,"url":"https://alion.io/job/elements-massage-front-desk-sales-associate-customer-service","title":"Front Desk Sales Associate / Customer Service","company":{"id":2150235,"name":"Elements Massage","domain":"elementsmassage.com","url":"https://alion.io/company/elementsmassage-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":14,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Costa Mesa, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":18,"max":20,"currency":"USD","period":"hour","gross":null,"usd_annual":40000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-25T08:19:29Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-11-05T19:50:48Z","board_verified":true,"closed_at":null,"days_open":41,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":41},"description":"Overview\nIf you’re looking for a retail sales associate / customer service job where you can positively change the lives of clients in a meaningful way, then look no further!\nWe offer competitive base hourly rate $18-$20 plus the ability to earn commission on membership and gift card sales. Candidates with lead or management experience are welcome as there is the opportunity to advance into management with increase in pay with proven performance! Earn spot benefits for outstanding performance, including Amazon Gift Cards, free massage or facial services for MVP!\nAdditional Benefits:\nDiscounted facial or massages for staff, friends and family!\nBe part of a 5-star oriented, friendly team!\nPaid training\nPaid sick time based on hours worked\nPre-tax 401k retirement savings\nOpportunity for professional growth into management with training from experienced staff.\nResponsibilities:\nA genuine passion for helping people in the Wellness space\nSell the Elements Massage Wellness Program (WP), a no hassle membership plan.\nConduct client outreach (Phone/Text) for rebooking & WP enrollment\nHere's what we are looking for:\nAbility to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty.\nThe right candidate must have great communication skills both written & verbal and be comfortable engaging with clients and provide a welcoming guest experience but more important, love listening to all new clients, established clients, and prospective clients.\nThe right candidate can turn every incident of client criticism to a story of great customer service. \nPrior retail sales experience preferred; selling memberships or services in-person to potential clients.\nCustomer Service in a spa-like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.\nFamiliarity with modern office tools and systems; scheduling and payments are all processed with easy-to-learn computer programs.\nDriven to create the best work environment for the employees and the best experiences for the client.\nProficient with POS systems or scheduling systems (experience with MindBody software is a huge plus!)\nAbility to multi-task and be flexible to work in a changing, dynamic environment.\nSelf-starter who takes initiative to keep productive and contribute to completing operational tasks.\nAttentiveness to detail is a must to ensure clients are booked accurately and charged the correct amount. \nBe a positive contributor & team player to fostering a positive team environment. \nMaintaining a clean environment in accordance with federal / local regulations and an organized & welcoming environment to welcome our staff and guests.\nExperience in front desk / sales in a spa is highly preferred with experience with POS / Scheduling systems. Experience with MindBodyOnline is a huge plus! \nEvening / Weekend availability.\nLegal Disclaimer\n©2023 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ETM. 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