{"id":1215569,"url":"https://alion.io/job/elements-massage-sales-manager-guest-experience-manager","title":"Sales Manager / Guest Experience Manager","company":{"id":2150235,"name":"Elements Massage","domain":"elementsmassage.com","url":"https://alion.io/company/elementsmassage-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Frisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-25T08:19:29Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-29T06:39:45Z","board_verified":true,"closed_at":null,"days_open":34,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":34},"description":"Overview\nThe Guest Experience Manager is responsible for leading guest services and driving overall studio performance. This role is focused on delivering an exceptional client experience while ensuring sales growth, strong member retention, and a motivated, high-performing team.\nElements Massage ® Studio Manager Benefits:\nCompetitive pay and bonus structure\nDental Insurance\nPaid Time Off (PTO)\nFree massage therapy services\nThriving workplace culture\nResponsibilities\nStudio Sales Performance\n Drive studio results by monitoring sales, analyzing trends, and implementing best practices.\n Achieve and exceed monthly and annual membership and revenue goals.\nMember Retention\n Develop and lead strategies to improve client satisfaction and loyalty.\n Proactively address concerns to strengthen long-term relationships and retention rates.\nTraining & Coaching\n Train, motivate, and support Wellness Membership Advisors (WMAs) and Service Providers.\n Ensure team confidence in presenting memberships, service enhancements, and retail products.\nStaffing & Team Leadership\n Support hiring, onboarding, and scheduling to maintain strong coverage.\n Foster a positive culture through ongoing coaching, accountability, and recognition.\nOperational Excellence\n Collaborate with Studio Owners/Operators on strategic initiatives.\n Ensure service standards, policies, and brand guidelines are consistently met.\nAdditional Duties\n Carry out other responsibilities as assigned by Studio Owners and/or Operators.\nQualifications\n Proven leadership experience in hospitality, wellness, or retail management.\n Strong sales background with the ability to train and motivate teams to achieve goals.\n Excellent communication, problem-solving, and organizational skills.\n Passion for delivering outstanding client experiences.\nLegal Disclaimer\n©2024 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Elements Massage® + design are registered trademarks owned by ETM.","description_format":"text","description_chars":2233,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Dental insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Lifestyle","Spa & Massage"],"lifecycle":[{"event":"open","at":"2026-09-25T08:19:29Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.303,"p_room":0.35,"age_days":33,"expected_fill_days":10,"reasons":["conf:3","win:tail","comp:brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/elements-massage-sales-manager-guest-experience-manager","json_url":"https://alion.io/job/elements-massage-sales-manager-guest-experience-manager.json","meta":{"generated_at":"2026-10-29T08:45:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13253,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2150235},"rest":"https://alion.io/mcp/rest/get_company?id=2150235"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Felements-massage-sales-manager-guest-experience-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Felements-massage-sales-manager-guest-experience-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Felements-massage-sales-manager-guest-experience-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/elements-massage-sales-manager-guest-experience-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Felements-massage-sales-manager-guest-experience-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1215569}},{"tool":"search_jobs","arguments":{"company":"elementsmassage.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1215569},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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