{"id":1546484,"url":"https://alion.io/job/elend-audit-resolution-specialist","title":"Audit Resolution Specialist","company":{"id":674913,"name":"eLEND","domain":"elend.com","url":"https://alion.io/company/elend","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":81,"open_postings":4,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Sales","role_family":"Sales","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":24,"max":31,"currency":"USD","period":"hour","gross":null,"usd_annual":62000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-09-30T16:21:19Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-16T18:42:31Z","board_verified":false,"closed_at":"2026-10-16T18:42:31Z","days_open":16,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":16},"description":"About Us\nAt eLEND, we are committed to delivering an exceptional mortgage experience through operational excellence, strong risk management, regulatory compliance, and client-focused partnership.\nOur Quality Control and Operations teams play a critical role in protecting loan quality after closing by identifying defects, resolving exceptions, addressing audit findings, and ensuring lessons learned translate into stronger processes across the organization.\nThe Audit Resolution Specialist is responsible for taking ownership of audit findings from identification through resolution. This role works across Quality Control, Underwriting, Operations, Insuring, Repurchase, and other business areas to understand why defects occurred, resolve them quickly and accurately, and help prevent similar issues from happening again.\nWhy This Role Matters\nAs an Audit Resolution Specialist, you will help protect eLEND from operational, compliance, investor, and repurchase risk by ensuring audit findings are resolved correctly and efficiently.\nYou will manage an active exception pipeline, research defects, gather documentation, communicate with internal and external partners, and drive issues through final resolution.\nSuccess means more than simply responding to an audit finding. You will identify the root cause, determine the appropriate resolution, and use what you learn to help strengthen processes, training, controls, and overall loan quality.\nKey Responsibilities\nException Pipeline & Daily Management\nMaintain ownership and visibility of the active open exception pipeline.\n\nKeep audit exceptions current, organized, and moving efficiently toward resolution.\n\nTake accountability for the overall Audit Resolution pipeline each day.\n\nPrioritize time-sensitive defects, investor requests, audit responses, and outstanding documentation.\n\nMaintain accurate tracking and documentation throughout the resolution process.\n\nEnsure open items receive appropriate follow-up and do not remain unresolved unnecessarily.\n\nBalance multiple competing priorities while maintaining quality and established turnaround expectations.\n\nTurn Times & Audit Response Management\nDeliver timely Audit Resolution responses while maintaining accuracy and completeness.\n\nReview and respond to Level 1-3 defects within the Audit Genius portal.\n\nMonitor outstanding audit findings and ensure appropriate parties are engaged quickly.\n\nGather supporting information and documentation necessary to respond effectively.\n\nFollow issues through final resolution rather than simply routing them to another department.\n\nMaintain clear communication with stakeholders throughout the resolution process.\n\nRoot-Cause Analysis & Defect Resolution\nResearch each defect to determine what occurred during the loan process and why.\n\nIdentify the underlying root cause rather than focusing solely on correcting the immediate issue.\n\nDetermine whether defects originated from process gaps, documentation issues, guideline interpretation, training opportunities, system limitations, or execution errors.\n\nCommunicate findings clearly to the appropriate team members and leaders.\n\nProvide resolutions to departments and team members responsible for identified defects.\n\nDocument findings and resolutions to support consistency, accountability, and future prevention.\n\nQuality Control & Defect Prevention\nPartner closely with Post-Closing Quality Control and Underwriting to identify recurring quality trends.\n\nReview Post-Closing Quality Control findings and help determine appropriate corrective actions.\n\nIdentify recurring defects that may indicate broader operational or training concerns.\n\nPartner with Operations to develop process changes, training, policies, job aids, and controls designed to prevent future defects.\n\nHelp strengthen quality-control measures across post-closing processes.\n\nUse defect trends and audit findings to identify opportunities for continuous improvement.\n\nReinforce accurate documentation, consistent processes, and appropriate ownership throughout the loan lifecycle.\n\nCritical Error & Escalation Resolution\nWork with the Insuring Department to resolve critical errors.\n\nResearch complex or high-risk discrepancies and determine the appropriate path toward resolution.\n\nEngage team leaders when defects indicate concerns within internal processes.\n\nEscalate issues appropriately when additional authority, expertise, or leadership involvement is required.\n\nMaintain ownership and follow-through until the issue has been appropriately resolved.\n\nCommunicate clearly with all stakeholders regarding status, outstanding requirements, and next steps.\n\nRepurchase & Investor Quality Control\nPartner with the Repurchase Department to respond to repurchase demands.\n\nSupport responses to Investor Quality Control review issues.\n\nResearch loan documentation, findings, and applicable requirements to support appropriate responses.\n\nGather supporting evidence and documentation necessary to address investor concerns.\n\nCoordinate with internal stakeholders to ensure responses are accurate, timely, and well documented.\n\nIdentify trends within repurchase or investor findings that may require broader corrective action.\n\nLoan Documentation & Processing Resolution\nWork across eLEND departments to resolve a wide range of loan-processing and documentation issues.\n\nResearch discrepancies involving FHA documentation, 4506-C, PTF conditions, and other applicable loan requirements.\n\nObtain missing or corrective documentation necessary to resolve audit findings.\n\nReview available loan information to determine what additional documentation or action is required.\n\nCoordinate with responsible departments to ensure issues are resolved accurately and efficiently.\n\nMaintain clear records of resolution activities and supporting documentation.\n\nInternal & External Partner Collaboration\nPartner across Underwriting, Processing, Closing, Post-Closing, Quality Control, Insuring, Repurchase, Operations, and other business areas.\n\nWork directly with parties involved in the loan transaction when additional information is required.\n\nCommunicate with real estate agents, settlement agents, borrowers, clients, and internal partners to obtain credit and closing documentation needed for audits.\n\nBuild productive working relationships that support timely issue resolution.\n\nAdapt communication style and channel based on the audience, urgency, and complexity of the situation.\n\nProvide high-quality service to both internal and external partners.\n\nProcess Improvement\nDevelop, refine, and implement processes for resolving processing defect findings.\n\nIdentify recurring bottlenecks, errors, and inefficiencies within the audit-resolution process.\n\nRecommend sustainable improvements that address the root cause of recurring defects.\n\nPartner with Operations and Quality Control to strengthen workflows and preventative controls.\n\nHelp develop job aids, training resources, and quality checks that improve consistency.\n\nEvaluate whether corrective actions are producing the intended improvements.\n\nContinuously look for opportunities to reduce repeat defects and strengthen post-closing quality.\n\nOperating Standards & Compliance\nMaintain strong working knowledge of applicable mortgage insurance regulations, agency requirements, investor guidelines, and company procedures.\n\nEnsure audit-resolution activities are handled with integrity and appropriate documentation.\n\nMaintain compliance with applicable regulatory and operational requirements.\n\nApply consistent standards when researching and resolving audit findings.\n\nIdentify compliance concerns and escalate them appropriately.\n\nProtect confidential borrower and loan information throughout the audit-resolution process.\n\nPerform additional responsibilities as assigned based on business needs, competencies, and experience.\n\nCommunication & Service\nProvide responsive, professional, and solutions-focused service to internal and external partners.\n\nAdjust communication style and delivery based on the needs of the audience.\n\nCommunicate difficult findings clearly while maintaining professionalism and partnership.\n\nKeep stakeholders informed throughout the resolution process.\n\nAsk thoughtful questions to obtain the information necessary to resolve issues.\n\nBalance urgency with accuracy when communicating time-sensitive audit matters.\n\nCreate confidence by demonstrating ownership, knowledge, and consistent follow-through.\n\nWhat You Bring\nMortgage Operations Experience\nHigh school diploma or GED, or at least 3 years of professional work experience.\n\nMortgage Operations experience at the Senior Processor or Junior Underwriter level.\n\nAt least 1 year of experience with mortgage appeals and resolutions.\n\nUnderstanding of the mortgage loan lifecycle and how defects can originate across different stages of the process.\n\nExperience working with loan documentation, conditions, compliance requirements, and post-closing issues.\n\nAUS & Guideline Knowledge\nExperience reading and interpreting DU and LP/LPA findings.\n\nAbility to research applicable agency, investor, mortgage insurance, and company requirements.\n\nUnderstanding of how underwriting findings and loan documentation affect audit and quality-control outcomes.\n\nAbility to identify discrepancies and determine what additional documentation or corrective action is necessary.\n\nStrong attention to accuracy when interpreting loan requirements.\n\nTechnology & Systems\nAt least 1 year of experience using Encompass.\n\nExperience working with mortgage Loan Origination Systems and related operational technology.\n\nAbility to navigate loan documentation, audit findings, pipeline information, and supporting records efficiently.\n\nComfortable learning and working within audit-resolution and quality-control platforms, including tools such as Audit Genius.\n\nAbility to use technology and available data to maintain pipeline visibility and support timely resolutions.\n\nProblem Solving & Resolution Management\nStrong analytical and problem-solving skills.\n\nAbility to research complex issues and identify root causes.\n\nComfortable working through problems directly with internal partners, clients, and other parties.\n\nAbility to distinguish between an immediate correction and a broader process issue.\n\nStrong judgment regarding when an issue can be resolved independently versus when escalation is necessary.\n\nDemonstrated ability to take ownership of an issue and drive it through resolution.\n\nPipeline & Priority Management\nAbility to independently manage multiple audit findings and competing priorities.\n\nStrong organizational skills and attention to detail.\n\nAbility to maintain accurate tracking of outstanding items and follow-up requirements.\n\nComfortable working within established service-level and turnaround expectations.\n\nAbility to prioritize based on urgency, risk, investor requirements, and business impact.\n\nDemonstrated ability to work independently with minimal supervision.\n\nQuality, Risk & Compliance\nHigh level of integrity and commitment to accurate, compliant loan resolution.\n\nStrong attention to quality and documentation.\n\nAbility to identify defects, discrepancies, and potential operational risks.\n\nUnderstanding of the importance of investor, agency, mortgage insurance, and company requirements.\n\nAbility to recognize recurring issues that may create broader organizational risk.\n\nCommitment to preventing repeat defects through thoughtful corrective action.\n\nCommunication & Partnership\nStrong written and verbal communication skills.\n\nAbility to adapt communication and requests based on different audiences and situations.\n\nComfortable communicating with internal departments, leadership, clients, borrowers, settlement agents, real estate agents, and other parties.\n\nAbility to navigate challenging conversations while remaining professional and solutions-focused.\n\nStrong follow-through and commitment to keeping stakeholders informed.\n\nDemonstrated ability to embody 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