{"id":1138038,"url":"https://alion.io/job/elevance-health-membership-enrollment-billing-team-lead-membership-bf-27-96-3-jr199231","title":"Membership – Enrollment & Billing - Team Lead Membership - BF - 27-96-3 - JR199231","company":{"id":8903,"name":"Elevance Health","domain":"elevancehealth.com","url":"https://alion.io/company/elevancehealth","size_band":"501-1000","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Workday","truth_index":null},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17000,"max_usd":45000,"period":"year","method":"role_seniority_country_cell","sample_n":11},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-09-23T09:02:40Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-23T09:02:40Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Position Title:\nMembership - Enrollment & Billing - Team Lead Membership - BF - 27-96-3 - JR199231Job Family:\nMBR > Membership & Enrollment RepShift:\nJob Description:\nJob Title\nTeam Lead Membership\nRequirement Type\nFull-Time Employee\nJob Location\nHyderabad\nRequirement Level\nLead\nHiring Manager\nAssistant Manager Membership\nPrimary Skill\nUS Healthcare/Eligibility/People/Performance Management\nBusiness\nHealth Benefits and Health Solution Operations\nSkill Category\nGeneric\nABOUT ELEVANCE HEALTH\nElevance Health is a leading health company in America dedicated to improving lives and communities and making healthcare simpler. It is the largest managed health care company in the Blue Cross Blue Shield (BCBS) Association serving more than 112 million individuals across 14 states.\nA regular in Fortune 500 list, Elevance Health ranked 18 in 2026. Gail Boudreaux, President and CEO of Elevance Health has been a consistent name in the Fortune list of most powerful women and currently holds 81st rank on this list.\nABOUT CARELON GLOBAL SOLUTIONS\nCarelon Global Solutions (CGS) is a healthcare solutions company that is simplifying complex operational processes to improve the health of the healthcare system.\nPreviously known as Legato Health Technologies, Carelon Global Solutions (hereinafter, CGS) underwent a name change and joined the Carelon family of brands in January 2023, as a fully owned subsidiary of Elevance Health (Previously Anthem Inc.). CGS brings together a global team of like-minded innovators who manage and optimize operational processes for health plans as well as providers.\nOur brightest minds housed across our global headquarters in Indianapolis as well as Bengaluru, Hyderabad and Gurugram in India, Manila in the Philippines, Limerick in Ireland and San Juan in Puerto Rico bring with them innovative capabilities and an unmatched depth of experience. This global team uniquely positions CGS to enable scalable, next-generation platforms and specialized digital tools that make healthcare operations more practical, effective and efficient.\nOUR MISSION & VALUES\nOur Mission: Improving Lives and Communities. Simplifying Healthcare. Expecting More.\nOur Values: Leadership | Community | Integrity | Agility | Diversity\nJOB PURPOSE\nCarelon Global Solutions India is seeking a highly creative and meticulous Team Lead Membership, who will be responsible for all business delivery & performance as per set SLA parameters. \nThe incumbent will report to Associate Manager - Business Operations and must understand the business delivery, and metrics with multiple stakeholders; brief and deliver all in-house process delivery & requirements, apart from coordinating with onshore partners as and when required.\nJOB RESPONSIBILITY\nTeam Lead Membership will be responsible for the following:\nResponsible for managing a team of 18 to 25 direct reports.\nManage day-to-day operations, ensuring goals and objectives are met, and provide constructive feedback.\nMeet daily, weekly, and monthly internal/external metrics (Utilization, Internal & External Accuracy, TAT, Productivity).\nInventory management, assessing capacity shortages and requirements for overtime.\nEnsure SOPs and training materials are up to date.\nProvide coaching, feedback, and development opportunities to team members to improve performance.\nConduct regular performance evaluations and provide recognition.\nMonitor team performance and take corrective action to achieve goals.\nAct as a liaison with internal and external business partners for process updates, additional scope, and training.\nCollaborate with other leaders for inter-team support.\nForecasting and capacity planning.\nManage new hire associates and plan their training and refresher training as needed.\nExcellent data management and presentation skills (MS Office - minimum).\nWilling to work in any shifts based on business requirements.\nEnsure 100% adherence to process specifications and compliance for self and team members.\nManage employee retention and engagement (attrition within target range and ESAT scores).\nContribute to recruitment through participation in screening and interviewing candidates.\nQUALIFICATION\nBachelor’s or Master’s degree\nNon-BTech preferably\nEXPERIENCE\n8+ years of overall experience including extra-ordinary internal personal skills, communication skills\nUS Healthcare\nExcellent communication and leadership skills\nIn-depth knowledge of US Health Care and Performance Metrics\nFlexible to work in any shifts/Work from the office\nSKILLS AND COMPETENCIES\nStrong US Healthcare expertise\nPeople Management & Stakeholder Management\nGood vocal and written communication skills\nGood PowerPoint and presentation skills\nExcellent reporting and excel skills.\nCapacity planning & Forecasting\nConflict Management\nDecision-making\nProcess improvements & Documentation\nRelationship Building\nPlanning and Organizing\nAdaptability/Change Management\nEfficient Problem-Solving Skills\nStrong analytical skill, identifying and understanding and be able to provide resolution\nTHE CARELON PROMISE\nAligning with our brand belief of ‘limitless minds are our biggest asset’, we offer a world of limitless opportunities to our associates.\nIt is our strong belief that one is committed to a role when it is not just what the role entails, but also what lies in its periphery that completes the value circle for an associate.\nThis world of limitless opportunities thrives in an environment that fosters growth and well-being, and gives you purpose and the feeling of belonging.\nLIFE @ CARELON\nExtensive focus on learning and development\nAn inspiring culture built on innovation, creativity, and freedom.\nHolistic well-being\nOur culture and initiatives are underpinned by diversity, equity and inclusion\nVaried opportunities for rewards and recognitions\nCompetitive health and medical insurance coverage\nBest-in-class amenities and workspaces\nPolicies designed with associates at the center.\nEQUAL OPPORTUNITY EMPLOYER\nCarelon Global Solutions is committed to a diverse and inclusive workplace and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.\nReasonable Accommodation\nOur inclusive culture empowers Carelon Global Solutions to deliver the best results for our customers. We not only celebrate the diversity of our workforce, but we also celebrate the diverse ways we work.\nIf you have a disability and need accommodation such as an interpreter or a different interview format, please ask for the Reasonable Accommodation Request Form.\nDisclaimer: Offered designation titles differ*\nJob Type:\nFull time","description_format":"text","description_chars":6807,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Health insurance","Insurance coverage"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care"],"lifecycle":[{"event":"open","at":"2026-09-23T09:02:40Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":16,"reasons":["conf:2","win:early"],"computed_at":"2026-09-23T11:40:34Z"},"pay":null,"html_url":"https://alion.io/job/elevance-health-membership-enrollment-billing-team-lead-membership-bf-27-96-3-jr199231","json_url":"https://alion.io/job/elevance-health-membership-enrollment-billing-team-lead-membership-bf-27-96-3-jr199231.json","meta":{"generated_at":"2026-09-23T11:40:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}