{"id":1944309,"url":"https://alion.io/job/elevateanddelegate-collection-specialist","title":"Collection Specialist","company":{"id":5660,"name":"Elevate and Delegate","domain":"elevateanddelegate.com","url":"https://alion.io/company/elevateanddelegate","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"C","score":63,"open_postings":37,"ghost_share":0.622,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"ET","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["MX","PH","ZA"],"hiring_countries_total":3,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-06T05:29:35Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-30T02:36:00Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":22},"description":"Work Schedule: Monday-Friday, 9:00 AM-5:00 PM U.S. Eastern Time\nWork Arrangement: Remote\nIndustry: Restaurant / Franchise / QSR Technology & Services\nKey Responsibilities\nOutbound Collections\nContact customers by phone, email, and text regarding past-due balances.\nSecure payment or a firm commitment to pay and follow up until the balance is resolved.\nPrioritize daily collection activities based on account balance, aging, and collection tasks.\nTrack promises to pay and follow up on the date the payment is due.\nMaintain professional and courteous communication throughout the collections process.\nCollections Task Management\nWork through automated collections tasks in NetSuite or other systems on a daily basis.\nComplete first reminders, second reminders, and sales representative escalations as required.\nKeep collection tasks current, accurately documented, and properly closed.\nEnsure accounts are progressed through the appropriate escalation process.\nContact Verification & Account Maintenance\nVerify and update billing and accounts payable contacts, phone numbers, and email addresses.\nEnsure invoices and payment communications reach the appropriate contact.\nResearch account information and identify closed locations, ownership changes, duplicate records, or test accounts.\nCoordinate account cleanup and updates with the Accounting team.\nPayment Support & Issue Resolution\nAssist customers with online payment processes.\nResend invoices, statements, and other payment documentation as needed.\nConfirm and document payments received.\nIdentify reasons for unpaid balances, including missing purchase orders, disputed charges, incorrect contacts, or unapplied credits.\nRoute disputes, credit requests, payment plans, and other issues to the appropriate Accounting or Sales team member.\nDocumentation & Reporting\nMaintain accurate and detailed records of all customer interactions in NetSuite.\nDocument calls, emails, payment commitments, account updates, and follow-up actions.\nProvide weekly reports summarizing accounts worked, payments collected, promises to pay, contact updates, and accounts requiring escalation.\nPerform other administrative and collections-related duties as needed.\nRequirements\n2+ years of experience in collections, accounts receivable, billing, or phone-based B2B customer service.\nFluent English with excellent verbal communication and a neutral, professional American accent, as the role involves frequent communication with U.S. customers.\nStrong written English skills with the ability to write clear, concise, and professional emails and messages.\nExperience with NetSuite, an ERP, CRM, or similar business system is a plus.\nAbility to quickly learn new software and workflows.\nRestaurant, franchise, or QSR industry experience is a plus but not required.\nComfortable working Monday-Friday, 9:00 AM-5:00 PM U.S. Eastern Time.\nReliable computer, professional headset, high-speed internet, and backup internet/power for potential outages.\nQuiet and dedicated home workspace suitable for frequent customer calls.\nSkills & Attributes\nConfident and professional communicator who can handle payment conversations with customers.\nPersistent and comfortable asking for payment while maintaining a positive customer relationship.\nCalm and professional when dealing with frustrated or difficult customers.\nHighly organized and detail-oriented with strong follow-through.\nComfortable handling high-volume, repetitive outbound calls and working from a daily task queue.\nResourceful and proactive when contact information is outdated or difficult to reach.\nSelf-directed, dependable, and capable of working independently in a remote environment.\nResults-oriented with a focus on dollars collected and accounts resolved, not simply activity completed.\nCollaborative and able to communicate effectively with Accounting, Sales, and Customer Operations teams.\nComfortable using AI tools to improve productivity, including drafting communications, summarizing information, and prioritizing tasks.\nBenefits\nClient Relationship: You will be directly working with the client. This means that you will communicate with the client, provide services, and address any client-related matters independently.\nPayments: All payments for your services will be handled by the client. Elevate and Delegate is not involved in processing your payroll. Your salary will directly go to you. \nVacation Leaves and Holidays: While we may have recommendations or guidelines regarding vacation leaves and holidays, the decision is entirely at the discretion of the client. You are expected to align your schedule with the client’s business needs and any specific policies or preferences they may have in this regard. \n---\nApplication Process:\nAs part of your application, you’ll be asked to record your responses to the initial interview questions through a Loom video (questions & instructions are in the application page).\nOur team will carefully review your submission, and if shortlisted, we’ll share your responses with the client for their review and next steps.\nPlease treat this recording as you would a real interview:\nCome prepared and make sure you’re clearly visible on camera.\nRecord your answers in a quiet, well-lit, and clutter-free space with a stable internet connection.\nWe’re excited to get to know you better! Show us your personality and strengths. We encourage you to answer authentically and in your own words, without reading from a script or using AI tools.","description_format":"text","description_chars":5485,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Mexico","iso":"MX","kind":"country"},{"name":"Philippines","iso":"PH","kind":"country"},{"name":"South Africa","iso":"ZA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Virtual Assistant Services","Recruiting & Staffing"],"lifecycle":[{"event":"open","at":"2026-10-06T05:29:35Z"}],"visa":[],"liveness":{"score":37,"band":"fade","label":"Fading","p_open":1,"p_active":0.493,"p_room":0.75,"age_days":23,"expected_fill_days":27,"reasons":["conf:4","stale_co","win:late"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/elevateanddelegate-collection-specialist","json_url":"https://alion.io/job/elevateanddelegate-collection-specialist.json","meta":{"generated_at":"2026-10-30T04:35:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6288,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5660},"rest":"https://alion.io/mcp/rest/get_company?id=5660"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Felevateanddelegate-collection-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Felevateanddelegate-collection-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Felevateanddelegate-collection-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/elevateanddelegate-collection-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Felevateanddelegate-collection-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1944309}},{"tool":"search_jobs","arguments":{"company":"elevateanddelegate.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1944309},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}