{"id":403789,"url":"https://alion.io/job/elevateanddelegate-revenue-operations-specialist-salesforce-admin","title":"Revenue Operations Specialist (Salesforce Admin)","company":{"id":5660,"name":"Elevate and Delegate","domain":"elevateanddelegate.com","url":"https://alion.io/company/elevateanddelegate","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"C","score":63,"open_postings":37,"ghost_share":0.622,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-06-25T00:00:00Z","employer_posted_date":"2026-06-25","last_verified_at":"2026-11-01T09:50:46Z","board_verified":true,"closed_at":null,"days_open":129,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":129},"description":"Type: Full-time, Remote\nSalary: $1500 to $2200\nCore Responsibilities\nAccount Integration (primary focus)\nMigrate customers from newly acquired alarm companies into Salesforce - accurately creating accounts, service addresses, contacts, and billing records.\nSet up each integrated customer correctly: billing cycle and cadence, the correct recurring line items (alarm monitoring, video security, access control), and connection to the central monitoring station.\nHandle multi-location accounts cleanly - e.g., a single billing entity with multiple service addresses across the country.\nPartner with leadership through the post-close integration of each acquisition, flagging issues and edge cases proactively.\nRecurring-Revenue (RMR) Reporting\nPull Salesforce data each month to calculate total RMR and new RMR.\nBuild the monthly attrition report, accounting for new customers, price changes, discounts, cancellations, and transfers.\nMaintain the trailing-six-month view used by leadership to track RMR and attrition trends over time.\nSubscription & Billing Setup\nCreate and maintain customer subscriptions each month with the correct line items and billing cadence (e.g., monthly or quarterly).\nProcess account updates: billing changes, address changes, added scopes of service, and other modifications.\nServe as a point person for RMR changes in Salesforce, with leadership review before implementation.\nPlatform & Central-Station Support (transitional)\nNote: the company is gradually moving this responsibility out of the role, but familiarity is valuable during onboarding.\nUnderstand how the monitoring platform fits together: trouble signals, M2M cellular radios that connect alarm panels to the central station, and emergency dispatch verification.\nHelp confirm that customers’ alarm systems are communicating and monitored correctly.\nDocumentation & Data Projects\nDocument standard operating procedures (SOPs) alongside the Customer Success Director.\nSupport and, where needed, help coordinate shared data projects with the I-Team.\nRequirements\nWhat We’re Looking For\nExceptionally comfortable with technology and spreadsheets - fast to learn new tools and\nable to assemble data from multiple sources.\nStrong Salesforce skills, or clearly demonstrated ability to master a CRM quickly (invoices, contacts, opportunities, reports, mass changes).\nMeticulous attention to detail and a habit of double-checking work - accuracy is the whole job.\nCalm, steady, and reliable under pressure; comfortable owning ambiguous, detail-heavy work without getting rattled.\nClear written and spoken English for coordinating with the U.S. team and the I-Team.\nSelf-directed and dependable in a remote, fully distributed team.\nSuccess in This Role\nSuccess is defined by accuracy and thorough documentation in Salesforce and our other systems. Integrations are completed cleanly the first time, recurring-revenue numbers are trustworthy, and the project team is kept informed through quick, clear communication.\nKey Performance Indicators\nAcquired accounts integrated accurately and on schedule.\n100% accuracy of recurring-revenue (RMR) and attrition reporting.\nSalesforce records maintained at 100% accuracy.\nDaily updates to active project plans and work order\nBenefits\nClient Relationship: You will be directly working with the client. This means that you will communicate with the client, provide services, and address any client-related matters independently.\nPayments: All payments for your services will be handled by the client. Elevate and Delegate is not involved in processing your payroll. Your salary will directly go to you. \nVacation Leaves and Holidays: While we may have recommendations or guidelines regarding vacation leaves and holidays, the decision is entirely at the discretion of the client. You are expected to align your schedule with the client’s business needs and any specific policies or preferences they may have in this regard. \n---\nApplication Process:\nAs part of your application, you’ll be asked to record your responses to the initial interview questions through a Loom video (questions & instructions are in the application page).\nOur team will carefully review your submission, and if shortlisted, we’ll share your responses with the client for their review and next steps.\nPlease treat this recording as you would a real interview:\nCome prepared and make sure you’re clearly visible on camera.\nRecord your answers in a quiet, well-lit, and clutter-free space with a stable internet connection.\nWe’re excited to get to know you better! Show us your personality and strengths. 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