{"id":403786,"url":"https://alion.io/job/elevateanddelegate-virtual-service-coordinator","title":"Virtual Service Coordinator","company":{"id":5660,"name":"Elevate and Delegate","domain":"elevateanddelegate.com","url":"https://alion.io/company/elevateanddelegate","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"C","score":65,"open_postings":43,"ghost_share":0.581,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"part_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"ET","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":{"min":8,"max":10,"currency":"USD","period":"hour","gross":null,"usd_annual":20000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-07T00:00:00Z","employer_posted_date":"2026-07-07","last_verified_at":"2026-11-14T19:02:29Z","board_verified":true,"closed_at":null,"days_open":130,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":130},"description":"Location: Remote (Philippines)\nSchedule: Monday-Friday, 9:00 AM-3:00 PM Eastern Time (30 hours/week)\nPay: $8-$10 USD/hour\nAbout the Role\nWe are looking for a friendly, organized, and dependable Virtual Service Coordinator to join our team on a part-time basis. In this role, you'll be the first point of contact for clients calling our support line, ensuring every request is documented accurately and routed to the appropriate team.\nPlease note: This is not a technical support role. Instead, you'll focus on providing excellent customer service, gathering the right information, and keeping our ticketing system organized and up to date.\nResponsibilities\nAnswer incoming support calls in a friendly, professional manner.\nCreate, update, and manage tickets in Autotask.\nAsk the right questions to accurately document client issues.\nCategorize and prioritize tickets according to company procedures.\nRoute tickets to the appropriate queue or team member.\nMonitor the support inbox and create tickets as needed.\nMonitor open and unassigned tickets to ensure timely follow-up.\nFollow up internally when tickets require attention.\nAssist with other administrative tasks as needed.\nRequirements\nQualifications\nExcellent spoken and written English.\nStrong phone and customer service skills.\nFriendly, dependable, organized, and detail-oriented.\nAbility to multitask and stay organized in a fast-paced environment.\nComfortable learning new systems and following established processes.\nPreferred Qualifications\nPrevious experience working with a Managed Service Provider (MSP).\nExperience using Autotask or another PSA/ticketing system \nIf you're a strong communicator who enjoys helping people and keeping things organized, we'd love to hear from you.\nBenefits\nClient Relationship: You will be directly working with the client. This means that you will communicate with the client, provide services, and address any client-related matters independently.\nPayments: All payments for your services will be handled by the client. Elevate and Delegate is not involved in processing your payroll. Your salary will directly go to you. \nVacation Leaves and Holidays: While we may have recommendations or guidelines regarding vacation leaves and holidays, the decision is entirely at the discretion of the client. You are expected to align your schedule with the client’s business needs and any specific policies or preferences they may have in this regard. \n---\nApplication Process:\nAs part of your application, you’ll be asked to record your responses to the initial interview questions through a Loom video (questions & instructions are in the application page).\nOur team will carefully review your submission, and if shortlisted, we’ll share your responses with the client for their review and next steps.\nPlease treat this recording as you would a real interview:\nCome prepared and make sure you’re clearly visible on camera.\nRecord your answers in a quiet, well-lit, and clutter-free space with a stable internet connection.\nWe’re excited to get to know you better! Show us your personality and strengths. We encourage you to answer authentically and in your own words, without reading from a script or using AI tools.","description_format":"text","description_chars":3209,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Virtual Assistant Services","Recruiting & Staffing"],"lifecycle":[{"event":"open","at":"2026-09-06T01:02:59Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.109,"p_room":0.28,"age_days":130,"expected_fill_days":28,"reasons":["conf:0","agency","stale_co","ghost","win:tail","crowd:"],"computed_at":"2026-11-14T05:58:10Z"},"pay":{"stated_usd_annual":20000,"is_top_pay":false},"html_url":"https://alion.io/job/elevateanddelegate-virtual-service-coordinator","json_url":"https://alion.io/job/elevateanddelegate-virtual-service-coordinator.json","meta":{"generated_at":"2026-11-14T22:56:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30382,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5660},"rest":"https://alion.io/mcp/rest/get_company?id=5660"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Felevateanddelegate-virtual-service-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Felevateanddelegate-virtual-service-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Felevateanddelegate-virtual-service-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/elevateanddelegate-virtual-service-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Felevateanddelegate-virtual-service-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":403786}},{"tool":"search_jobs","arguments":{"company":"elevateanddelegate.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":403786},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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