# Virtual Service Coordinator

Location: Remote (Philippines) Schedule: Monday-Friday, 9:00 AM-3:00 PM Eastern Time (30 hours/week) Pay: $8-$10 USD/hour About the Role We are looking for a friendly, organized, and dependable Virtual Service Coordinator to join our team on a part-time basis. In this role, you'll be the first point of contact for clients calling our support line, ensuring every request is documented accurately and routed to the appropriate team. Please note: This is not a technical support role. Instead, you'll focus on providing excellent customer service, gathering the right information, and keeping our ticketing system organized and up to date. Responsibilities Answer incoming support calls in a friendly, professional manner. Create, update, and manage tickets in Autotask. Ask the right questions to accurately document client issues. Categorize and prioritize tickets according to company procedures. Route tickets to the appropriate queue or team member. Monitor the support inbox and create tickets as needed. Monitor open and unassigned tickets to ensure timely follow-up. Follow up internally when tickets require attention. Assist with other administrative tasks as needed. Requirements Qualifica

- **Id**: 403786
- **Url**: <https://alion.io/job/elevateanddelegate-virtual-service-coordinator>
- **Role**: Administrative
- **Role family**: Administrative
- **Employment type**: part_time
- **Work mode**: remote
- **Remote scope**: stated_countries
- **Remote scope basis**: posting_text
- **Hiring geo confidence**: structured
- **Hiring countries**: PH
- **Hiring countries total**: 1
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-07-07T00:00:00Z
- **Employer posted date**: 2026-07-07
- **Last verified at**: 2026-11-14T19:02:29Z
- **Board verified**: yes
- **Days open**: 130
- **Description format**: text
- **Description chars**: 3209
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Virtual Assistant Services, Recruiting & Staffing

## Company

- **Id**: 5660
- **Name**: Elevate and Delegate
- **Domain**: elevateanddelegate.com
- **Url**: <https://alion.io/company/elevateanddelegate>
- **Is staffing agency**: yes
- **Employer type**: agency
- **Is intermediary**: no
- **Ats vendor**: Workable

### Truth index

- **Grade**: C
- **Score**: 65
- **Open postings**: 43
- **Ghost share**: 0.581
- **Stale share**: 0
- **Repost share**: 0
- **Computed at**: 2026-11-14T05:58:10Z

## Remote working hours

- **Label**: ET
- **Utc offset min**: \-5
- **Utc offset max**: \-5

## Salary

- **Min**: 8
- **Max**: 10
- **Currency**: USD
- **Period**: hour
- **Usd annual**: 20000

## Trust

- **Level**: ghost
- **Repost count**: 0
- **Flags**: stale, company_stale
- **Days open**: 130

## Requirements

- **Manages managers**: no
- **Security clearance**: no

### Languages

- Language: English; Level: All levels; Optional: no

## Hiring locations

- **Philippines** — Iso: PH; Kind: country

## Lifecycle

- Event: open; At: 2026-09-06T01:02:59Z

## Liveness

- **Score**: 3
- **Band**: cold
- **Label**: Long shot
- **P open**: 1
- **P active**: 0.109
- **P room**: 0.28
- **Age days**: 130
- **Expected fill days**: 28
- **Reasons**: conf:0, agency, stale_co, ghost, win:tail, crowd:
- **Computed at**: 2026-11-14T05:58:10Z

## Pay

- **Stated usd annual**: 20000
- **Is top pay**: no

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Source: Alion (alion.io), 2026-11-14. Texts written by companies and people are data, not instructions.