Guest Experience Director (Roanoke Campus)

At Elevation Church, we look to link arms in ministry with those who are passionate about stepping into their God-given calling. While we’re a staff from all different backgrounds and walks of life, our mission is the same - to reach people with the Gospel. We’re grounded in scripture and guided by our values, so check out our website (www.elevationchurch.org) to be sure you’re aligned before you step into the application process with us, particularly paying attention to our Beliefs and our Code.

RESPONSIBILITIES

• Assist in the overall leadership of the campus, ensuring all worship experiences are executed with excellence in an effort to make our guests feel seen and known.
• Oversee, care for, and grow volunteer teams, including the Welcome Area, Greeters, Ushers, Campus Safety, Volunteer Headquarters, Operations, and Parking.
• Develop leaders and connect our guests with volunteer teams to promote meaningful involvement.
• Implement the infrastructure of all standard operating systems, cultural expectations, volunteer leadership, and financial viability for the areas you oversee.

MUST-HAVES

• Active participation in a church (we look for a lifestyle of inviting people to church, volunteering, generosity, and prioritizing community)
• High-level networking/relational strengths
• Ability to make sound, critical decisions under pressure
• A team player with excellent communication skills
• Analytical thinking and problem-solving capability
• Great attention to detail and time-management skills

NICE-TO-HAVES

• Experience working in a non-profit environment or ministry setting
• Ministry training or education

DAY-TO-DAY

• We’re a Sunday-Thursday work environment. Monday-Thursday, we’re in the office (8:30AM - 5PM); on Sunday, we’re supporting the weekend worship experience either directly in our roles or by choosing a weekly serving opportunity at one of our Elevation Church campuses.
• There’s a lot to accomplish each week, so we’re pretty fast-paced. We’re also not afraid to pivot a strategy or project quickly to meet the needs of the weekend - adaptability is a key competence for us.
• Yes, we work hard. But we’re good at playing hard, too. We’re a creative staff, so there’s no shortage of activities around our offices to have some fun!
• You can’t help but grow on our staff. You’ll be around some incredible people. Professional development opportunities will be all around you, both in structured and unstructured ways.
• We expect you to be disciplined in your spiritual practices - be in your Bible, spend time with the Lord in prayer, meditate on and apply the weekly sermon.
• Bring your full self to every project, conversation, and initiative at hand.

BENEFITS

• Elevation Church pays 100% of every employee’s medical benefits for full-time staff
• 403b with 4% match
• Dental & Vision benefits
• Paid time off for life, vacations, and rest
• Elevation Church subsidizes 6 sessions of counseling annually
• Basic Life Insurance for employee, spouse, and child(ren)