{"id":3825038,"url":"https://alion.io/job/elevenlabs-billing-operations-manager","title":"Billing Operations Manager","company":{"id":266,"name":"ElevenLabs","domain":"elevenlabs.io","url":"https://alion.io/company/elevenlabs","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":88,"open_postings":59,"ghost_share":0.051,"stale_share":0.254,"repost_share":0.169,"time_to_fill_p50_days":56,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_regions","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["London, United Kingdom","New York, United States"],"countries":["GB","US"],"hiring_countries":["US","DE","FR","GB","AT","BE","BG","HR","CZ","DK","FI","HU","IE","IT","NL","NO","PL","RO","ES","SE","CH","EE","GR","IS","LV","LI","LT","LU","MT","PT","SK","SI"],"hiring_countries_total":32,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ElevenLabs","optional":false},{"name":"SQL","optional":false},{"name":"Stripe","optional":false}],"status":"live","first_seen_at":"2026-11-05T15:22:28Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-08T10:38:44Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About ElevenLabs\nElevenLabs is an AI research and product company transforming how we interact with technology.\nWe launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always.\nWe have expanded from voice into three main platforms:\nElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.\n\nElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.\n\nElevenAPI gives developers access to our leading AI audio foundational models.\n\nEverything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.\nHow we work\nHigh-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.\n\nImpact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.\n\nAI first: We use AI to move faster with higher-quality results. We do this across the whole company-from engineering to growth to operations.\n\nExcellence everywhere: Everything we do should match the quality of our AI models.\n\nGlobal team: We prioritize your talent, not your location.\n\nWhat we offer\nInnovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.\n\nGrowth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.\n\nLearning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.\n\nSocial travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.\n\nAnnual team offsite: Each year, we bring your entire team together in a new location - past offsites have included Croatia, Italy and Cancún\n\nCo-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.\n\nAbout the role\nElevenLabs is scaling fast - new enterprise customers, new products, new markets. The Billing Operations Specialist is the person who makes sure every deal that closes is reflected correctly in our systems.\nThis is an operational ownership role, sitting at the intersection of Sales, Customer Success, Finance, and Engineering - responsible for the full billing lifecycle of our enterprise accounts, from provisioning a new customer on day one to cleanly closing out a churned account. You'll resolve discrepancies before customers notice them, catch configuration drift before it becomes a revenue problem, and build the processes that make billing feel invisible to everyone else. You'll also work on projects and programs that evolve the sophistication of our billing processes and our tooling, and help with things like pricing migrations and other critical efforts.\nThe ideal person is someone who is obsessive about accuracy and automation, comfortable navigating ambiguity, and energized (not frustrated) by the complexity of managing billing at scale across thousands of accounts.\nProvisioning\nTranslate closed-won deals from Salesforce into correctly configured subscriptions in our billing platforms, such as Stripe - pricing plan, billing interval, contract start date, trial periods, discounts\n\nOwn the reconciliation between executed order forms and what's been requested for provisioning; work with Sales and Legal to resolve any gaps\n\nPartner with Engineering to identify automation opportunities and build guardrails that make provisioning faster and more accurate over time\n\nSubscription & account management\nProcess mid-cycle changes and manage renewal mechanics - upgrades, downgrades, seat changes, plan switches, and so on.\n\nHandle offboarding cleanly: close subscriptions, issue final invoices or credits, ensure no residual billing\n\nResolve invoice discrepancies raised by customers or flagged by the Customer Success team - incorrect amounts, missing credits, misapplied discounts\n\nRevenue integrity\nRun periodic audits of active subscriptions to verify billing matches contracted terms\n\nIdentify and remediate ghost subscriptions, duplicate customers, and orphaned invoices\n\nSupport month-end and quarter-end close by reconciling billing platforms with Finance's records\n\nSurface pricing or configuration anomalies to relevant teams.\n\nRequirements\nMust-have\n2-5 years in billing operations, revenue operations, finance operations or a similar role supporting B2B or enterprise customers (adjust the range for level)\n\nHands-on experience with a subscription billing platform, ideally Stripe Billing or similar (Chargebee, Zuora, Recurly), including subscriptions, invoices, credits, coupons and billing intervals\n\nExperience turning closed-won deals and order forms into correct billing configurations (pricing plan, start date, trial, discounts)\n\nStrong attention to detail and a record of catching discrepancies before customers do\n\nCan read a contract or order form and spot gaps against what was requested for provisioning\n\nExperience reconciling billing data to finance records, including supporting month-end or quarter-end close\n\nComfort working with Salesforce (or another CRM) as the source of truth for deals\n\nClear written communication and ability to work across Sales, Customer Success, Finance, Legal and Engineering\n\nComfortable with ambiguity and with managing a high volume of accounts without losing track\n\nStrong plus\nExperience with usage-based or hybrid pricing\n\nFamiliarity with SQL, spreadsheets at scale (pivots, lookups), or BI tools, for audits and reconciliation\n\nExperience building automation or scripts, or partnering with Engineering on guardrails (APIs, webhooks, no-code tools)\n\nExperience running subscription audits, such as finding ghost subscriptions, duplicate customers and orphaned invoices\n\nExperience with pricing migrations or billing-system migrations\n\nExposure to ASC 606 or revenue recognition basics\n\nExperience with a quote-to-cash stack (CPQ, contract management, ERP such as NetSuite)\n\nExperience at a high-growth SaaS or AI company\n\nLocation\nThis role is remote-first, so it can be executed from anywhere in the United States or Europe.\nWe are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.","description_format":"text","description_chars":7041,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Germany","iso":"DE","kind":"region"},{"name":"France","iso":"FR","kind":"region"},{"name":"United Kingdom","iso":"GB","kind":"country"},{"name":"Austria","iso":"AT","kind":"region"},{"name":"Belgium","iso":"BE","kind":"region"},{"name":"Bulgaria","iso":"BG","kind":"region"},{"name":"Croatia","iso":"HR","kind":"region"},{"name":"Czech Republic","iso":"CZ","kind":"region"},{"name":"Denmark","iso":"DK","kind":"region"},{"name":"Finland","iso":"FI","kind":"region"},{"name":"New York","iso":null,"kind":"city"},{"name":"Hungary","iso":"HU","kind":"region"},{"name":"Ireland","iso":"IE","kind":"country"},{"name":"Italy","iso":"IT","kind":"region"},{"name":"Netherlands","iso":"NL","kind":"region"},{"name":"Norway","iso":"NO","kind":"region"},{"name":"Poland","iso":"PL","kind":"country"},{"name":"Romania","iso":"RO","kind":"region"},{"name":"Spain","iso":"ES","kind":"region"},{"name":"Sweden","iso":"SE","kind":"region"},{"name":"Switzerland","iso":"CH","kind":"region"},{"name":"Estonia","iso":"EE","kind":"region"},{"name":"Greece","iso":"GR","kind":"region"},{"name":"Iceland","iso":"IS","kind":"region"},{"name":"Latvia","iso":"LV","kind":"region"},{"name":"Liechtenstein","iso":"LI","kind":"region"},{"name":"Lithuania","iso":"LT","kind":"region"},{"name":"Luxembourg","iso":"LU","kind":"region"},{"name":"Malta","iso":"MT","kind":"region"},{"name":"Portugal","iso":"PT","kind":"region"},{"name":"Slovakia","iso":"SK","kind":"region"},{"name":"Slovenia","iso":"SI","kind":"region"},{"name":"London","iso":null,"kind":"city"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Conversational AI","Speech & Audio AI","Generative Audio & Music"],"lifecycle":[{"event":"open","at":"2026-11-05T18:11:52Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-11-08T10:45:15+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":56,"reasons":["conf:3","velocity","win:early","comp:brand"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/elevenlabs-billing-operations-manager","json_url":"https://alion.io/job/elevenlabs-billing-operations-manager.json","meta":{"generated_at":"2026-11-08T13:32:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28712,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":266},"rest":"https://alion.io/mcp/rest/get_company?id=266"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Felevenlabs-billing-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Felevenlabs-billing-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Felevenlabs-billing-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/elevenlabs-billing-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Felevenlabs-billing-operations-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3825038}},{"tool":"search_jobs","arguments":{"company":"elevenlabs.io","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3825038},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}