{"id":2456611,"url":"https://alion.io/job/elevenlabs-customer-support-specialist","title":"Customer Support Specialist","company":{"id":266,"name":"ElevenLabs","domain":"elevenlabs.io","url":"https://alion.io/company/elevenlabs","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":86,"open_postings":41,"ghost_share":0.049,"stale_share":0.171,"repost_share":0.122,"time_to_fill_p50_days":63,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sofia, Bulgaria","Canada","Philippines","Poland"],"countries":["BG","CA","PH","PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14000,"max_usd":29000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1966},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ElevenLabs","optional":false}],"status":"live","first_seen_at":"2026-10-13T14:24:09Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-22T19:25:39Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"About ElevenLabs\nElevenLabs is an AI research and product company transforming how we interact with technology.\nWe launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always.\nWe have expanded from voice into three main platforms:\nElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.\n\nElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.\n\nElevenAPI gives developers access to our leading AI audio foundational models.\n\nEverything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.\nHow we work\nHigh-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.\n\nImpact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.\n\nAI first: We use AI to move faster with higher-quality results. We do this across the whole company-from engineering to growth to operations.\n\nExcellence everywhere: Everything we do should match the quality of our AI models.\n\nGlobal team: We prioritize your talent, not your location.\n\nWhat we offer\nInnovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.\n\nGrowth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.\n\nLearning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.\n\nSocial travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.\n\nAnnual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.\n\nCo-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.\n\nThis is a contracting role that is fully remote.\nAbout the role\nYou will enjoy the role if you enjoy doing the following:\nRapid Response: Quickly and effectively resolve customer support tickets, ensuring a seamless user experience and customer empathy.\n\nCreative Problem-Solving: Challenge yourself by applying your technical expertise to troubleshoot issues and provide straightforward, user-friendly solutions.\n\nKeeping Things Top-Notch: Stay informed about developments, proactively and reactively contribute to documentation and help center articles to ensure users have the information they need when they need it, and serve as the liaison between customers and the company, giving the users a voice within the company. You're the vital link between our customers and our team, fostering a sense of connection.\n\nBuilding a Safe Space: Take pride in your role as a guardian of our community by actively ensuring that user-generated content complies with our guidelines, maintaining a respectful and secure environment for everyone, while also contributing to the review and moderation of our voice library, upholding high-quality content that meets our platform's standards.\n\nWho you are\nWe're looking for exceptional individuals who combine technical excellence with ethical awareness, who are excited by hard problems and motivated by human impact. You’ll strive with us if you:\nAre passionate about audio AI driven by a desire to make content universally accessible and breaking the frontiers of new tech.\n\nAre a highly motivated and driven individual with a strong work ethic. Our team is aware of this critical moment of audio AI evolution and is committed to going the extra mile to lead.\n\nAre analytical, efficient, and strive on solving complex challenges with a first principles mindset.\n\nConsistently strive for excellence, delivering high-quality work quickly and exceeding expectations.\n\nTake initiative and work autonomously from day one, prioritizing learning and contribution while leaving ego aside.\n\nWhat you bring\n2-3 years experience in a technical customer support department in SaaS or at a high-growth technology company\n\nExperience working in a start-up with international teams in a remote setting\n\nExperience troubleshooting technical issues related to APIs or browser errors\n\nA detail-oriented mindset with a focus on delivering high-quality work\n\nAutonomous and execution-focused mindset\n\nGeneral interest in AI and technology (you will get extra points if you are already an ElevenLabs user!)\n\nWe are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.","description_format":"text","description_chars":5336,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Conversational AI","Speech & Audio AI","Generative Audio & Music"],"lifecycle":[{"event":"open","at":"2026-10-13T16:13:27Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":8,"expected_fill_days":63,"reasons":["conf:1","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/elevenlabs-customer-support-specialist","json_url":"https://alion.io/job/elevenlabs-customer-support-specialist.json","meta":{"generated_at":"2026-10-22T21:07:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5585,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":266},"rest":"https://alion.io/mcp/rest/get_company?id=266"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Felevenlabs-customer-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Felevenlabs-customer-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Felevenlabs-customer-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/elevenlabs-customer-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Felevenlabs-customer-support-specialist"}]}