{"id":1030602,"url":"https://alion.io/job/elevi-associates-llc-senior-implementation-specialistpoweredge-eng","title":"Senior Implementation Specialist/PowerEdge Eng","company":{"id":673064,"name":"ELEVI Associates, LLC","domain":"elevi.net","url":"https://alion.io/company/elevi","size_band":"201-500","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"C","score":69,"open_postings":25,"ghost_share":0.44,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":70,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Marietta, United States","Columbia, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":101000,"max_usd":189000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4158},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Ubuntu","optional":false},{"name":"Jira","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-08-27T17:08:37Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-19T11:04:44Z","board_verified":true,"closed_at":null,"days_open":52,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":52},"description":"You will need to have these skills to Join our Team\n100% Onsite in Marietta, GA - No remote options\nDrug Test Required with BGC\nDell PowerEdge XE / Liquid Cooling Resident\nPosition Overview\nThe Dell PowerEdge XE / Liquid Cooling Resident serves as an onsite operational resource embedded within the customer's data center environment. The resident acts as an extension of the customer's operations team and works closely with Dell support organizations, including the assigned Technical Customer Success Manager (TCSM), to maintain operational awareness, identify issues early, coordinate support activities, and help ensure the overall health and availability of the environment.\nThis role supports both PowerEdge XE server infrastructure and liquid cooling technologies, including CDUs and Rear Door Heat Exchangers (RDHx). The resident provides daily operational oversight, monitoring, issue coordination, documentation management, customer communication, and support coordination while collaborating with Dell support teams, facilities personnel, and third-party vendors.\nBecause XE and Liquid Cooling technologies are relatively new, direct experience is not expected for all candidates. Dell seeks candidates with strong transferable datacenter, infrastructure, operational, and customer-facing skills who demonstrate the ability to rapidly learn new technologies. Selected candidates will complete Dell XE and Liquid Cooling training prior to assignment start.\nRequired Skills\nMust Have\nDell PowerEdge Rack/Tower server experience\niDRAC administration experience\nRHEL administration experience\nUbuntu administration experience\nExperience supporting large-scale server environments\nEnterprise datacenter operations experience\nHardware troubleshooting and diagnostics experience\nNice to Have\nDell PowerEdge XE experience\nGPU server experience\nNVIDIA environment experience\nLiquid cooling experience\nCDU or RDHx experience\nDell OpenManage Enterprise (OME)\nMyService360\nJira or ServiceNow\nCore Behavioral & Operational Competencies\nSuccessful candidates must demonstrate:\nStrong operational and datacenter experience\nCustomer-facing residency or managed services experience\nSystems monitoring and escalation management skills\nFoundational infrastructure knowledge\nLearning agility and ability to rapidly absorb new technologies\nStrong cross-functional communication and coordination skills\nAbility to operate independently in dynamic environments\nStrong organizational and documentation skills\nAbility to drive issues to closure across multiple teams\nAbility to collaborate with customers, Dell Support teams and third-party vendors\nKey Responsibilities\nOperational Oversight & Environment Monitoring\nSupport day-to-day datacenter operations and activities\nPerform daily datacenter walkthroughs to inspect racks, servers, cooling infrastructure, and overall data hall conditions\nMonitor for amber lights, alerts, hot racks, cooling abnormalities, environmental concerns, and operational risks\nIdentify issues proactively and initiate the appropriate escalation or remediation process\nPerform health checks, trend analysis, and operational assessments of the environment\nEnsure no critical incidents remain without an action plan during business hours\nServer & Infrastructure Operations\nPerform BIOS and firmware lifecycle activities, including BIOS, BMC, and iDRAC updates when authorized\nSupport server validation and operational checks\nPerform initial diagnostics and troubleshooting before escalating to Dell Support\nCollect and analyze diagnostics and logs, including TSR collections, NVIDIA-SMI outputs, NVIDIA bug reports, DCGM diagnostics, and other validation activities\nSupport the customer with version management, patching activities, user administration, and operational tasks as authorized\nSupport Coordination & Case Management\nReview customer issues, service requests, and support cases daily\nCreate, update, monitor, and track support cases when required\nCoordinate issue resolution activities with Dell Support, DSEs, OSEs, FSEs, customer personnel, and third-party vendors\nMaintain visibility into customer issues through Dell Lightning, MyService360, Jira, ServiceNow, or customer-approved tracking systems\nTrack and manage RMAs, spare parts, and replacement part logistics\nAssist with case escalation and ensure issues continue progressing toward resolution\nMaintain daily communication with Dell support teams and customer stakeholders\nTCSM Partnership\nWork closely with the assigned Technical Customer Success Manager (TCSM) to maintain operational awareness, coordinate customer communications, monitor open issues, support escalation management, and ensure alignment between customer operations and Dell support organizations.\nLiquid Cooling Operations\nMonitor CDU and RDHx displays to ensure cooling systems are operating within expected parameters\nMonitor temperatures, pressures, flows, alarms, and operational conditions of cooling equipment\nReview cooling system logs and identify abnormalities requiring investigation\nPerform visual inspections of primary and secondary cooling loops\nInspect cooling infrastructure for leaks, vibration, or abnormal operating conditions not detected by sensors\nMonitor and respond to CDU and RDHx alerts and alarms\nEscalate facility-related cooling issues to customer facilities teams, electricians, plumbers, or cooling vendors when appropriate\nConduct cooling trend analysis and health assessments\nPerform cooling-related firmware updates as approved by the vendor or customer\nEngage vendor support and coordinate issue resolution activities\nDocumentation & Reporting\nMaintain environment documentation, including:Asset inventories\nSerial numbers\nRack elevations\nRunbooks\nEnvironment diagrams\nOperational procedures\n\nDocument support activities, troubleshooting activities, break-fix events, hardware replacements, validations, and customer-impacting events\nMaintain daily operational activity reports\nProvide weekly operational summaries and status updates\nCommunicate risks, blockers, incidents, and operational concerns to Dell and customer stakeholders\nCustomer & Vendor Coordination\nCoordinate maintenance activities involving:Power infrastructure\nCooling infrastructure\nContainment systems\nServer infrastructure\n\nEscort dispatched field engineers when required\nSupport Dell FSEs during onsite activities and validate adherence to approved plans of action\nCoordinate with third-party vendors and facilities teams\nVerify onsite spare parts inventory when requested\nWork Environment\nFull-time onsite position\nFive days per week onsite presence required\nSupports complex AI, GPU, PowerEdge XE, and Liquid Cooling environments\nDirect interaction with customer operations teams and Dell support organizations\nMay support environments containing multiple vendors, cooling technologies, and customer-specific operational requirements\nWhy This Role Is Different\nPowerEdge XE and Liquid Cooling Residency is a developing service offering where direct XE experience is limited across the industry. Success in this role is less dependent on prior XE experience and more dependent on strong datacenter operations experience, customer engagement skills, infrastructure knowledge, troubleshooting ability, operational discipline, and the ability to quickly learn new technologies and support models.\nDell provides required XE and Liquid Cooling training to selected candidates prior to assignment start.\n\nPay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at ELEVI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At ELEVI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.\n70,500-85,000\nWhy Work at ELEVI? \nTo become an ELEVI employee is to become an integral part of the team. From Federal to Commercial, ELEVI offers our employees the ability to expand skills and fully engage their minds and passions. Each member of the team enjoys the opportunity to expand their career to meet their individual goals and objectives. We celebrate the ideas that bring about positive change, and the diverse talents and backgrounds that come together to create those ideas.\nOur benefit packages encompass competitive compensation, financial and counseling services, retirement options, and health insurance programs. Coupled with work/life benefits to address significant life problems as well as everyday problems involved in juggling work, family, and life. We trust you to take the time you need when you feel it's appropriate. No need to keep track or save up. We trust our employees and empower them to shape their work themselves so that we can achieve the best possible results.\nELEVI Is an equal opportunity employer (EOE) that empowers our people. It is the policy of ELEVI to provide equal employment opportunities to all employees and employment applicants-without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. We fearlessly drive change, because without diversity of thought and a commitment to equality for all, there is no moving forward. Reasonable accommodations are available for qualified individuals with disabilities, upon request. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination.","description_format":"text","description_chars":10175,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Government","IT Consulting & Digital Transformation"],"lifecycle":[{"event":"open","at":"2026-09-18T13:50:19Z"}],"visa":[],"liveness":{"score":64,"band":"ok","label":"Likely open","p_open":1,"p_active":0.857,"p_room":0.75,"age_days":52,"expected_fill_days":70,"reasons":["conf:2","velocity","win:late"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/elevi-associates-llc-senior-implementation-specialistpoweredge-eng","json_url":"https://alion.io/job/elevi-associates-llc-senior-implementation-specialistpoweredge-eng.json","meta":{"generated_at":"2026-10-19T11:19:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8008,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":673064},"rest":"https://alion.io/mcp/rest/get_company?id=673064"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Felevi-associates-llc-senior-implementation-specialistpoweredge-eng"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Felevi-associates-llc-senior-implementation-specialistpoweredge-eng"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Felevi-associates-llc-senior-implementation-specialistpoweredge-eng"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/elevi-associates-llc-senior-implementation-specialistpoweredge-eng\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Felevi-associates-llc-senior-implementation-specialistpoweredge-eng"}]}