{"id":3550873,"url":"https://alion.io/job/elfonze-technologies-sailpoint-iam-operations-senior-associate-l3","title":"SailPoint IAM Operations Senior Associate L3","company":{"id":4445146,"name":"Elfonze Technologies","domain":"elfonze.com","url":"https://alion.io/company/elfonze-technologies","size_band":"501-1000","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":{"grade":"B","score":80,"open_postings":15,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Security","role_family":"Security","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19000,"max_usd":41000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":11},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"CAPA","optional":false},{"name":"Git","optional":false},{"name":"IAM","optional":false},{"name":"Incident Management","optional":false},{"name":"Java","optional":false},{"name":"Jira","optional":false},{"name":"MS SQL","optional":false},{"name":"Postman","optional":false},{"name":"PowerShell","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-28T00:00:00Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-06T09:35:40Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Cyber Data & Tech Risk Managed Services - SailPoint IAM Operations Senior Associate L3/EngineeringJob Description: A career in our Cyber Managed Services will provide you the opportunity to solve our clients most critical business and data protection-related challenges. You will be part of a growing team driving strategic programs, data analytics, innovation, deals, cyber resiliency, response, and technical implementation activities. You will have access to not only the top Cybersecurity, Privacy, and Forensics professionals at PwC, but to our clients and industry analysts across the globe. A career in our Advisory Acceleration Center is the natural extension of PwC’s leading class global delivery capabilities. We provide premium, cost-effective, high-quality services that support process quality and delivery capability in support of client engagements. Our Acceleration Center team extends our leading Cyber Data & Tech Risk capabilities. As a Cyber Data & Tech Risk Managed Services Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to: Share and collaborate effectively with others, creating a positive team spirit. Identify and make suggestions for improvements when problems and/or opportunities arise. Validate data and analysis for accuracy and relevance. Follow risk management and compliance procedures. Keep up to date with developments in my area of specialty Communicate confidently in a clear, concise and articulate manner - verbally and in written form. Seek opportunities to learn about the wider economy alongside the business models/corporate governance and/or regulatory environment of our clients. Uphold the firm's code of ethics and business conduct. Preferred Knowledge/Skills: Relevant experience in end-to-end L3 production support/Engineering for SailPoint IdentityIQ and/or Identity Security Cloud (IdentityNow), including lifecycle management, certifications, application onboarding, connectors, workflows, rules, APIs, and platform administration. Demonstrates knowledge, leadership, and/or a proven record of success in the following areas:\nDeep hands-on experience supporting SailPoint IdentityIQ and/or Identity Security Cloud in complex enterprise environments.\nExpertise in identity lifecycle, access requests, certifications, roles, policies, provisioning, aggregation, reconciliation, and application onboarding.\nAbility to diagnose and resolve complex connector, aggregation, provisioning, workflow, rule, certification, task, API, and data-quality failures.\nStrong experience with SailPoint rules, workflows, transforms, REST APIs, Java/BeanShell, XML/JSON, SQL, and connector frameworks.\nOwn Severity 1 and Severity 2 incidents, lead technical bridges, perform root-cause analysis, define corrective and preventive actions, and drive problems to closure.\nReview complex changes, deployment plans, rollback plans, and production readiness; support release and change governance.\nLead vendor escalations with complete evidence, logs, traces, reproducible steps, and business impact.\nMentor L1/L2 engineers, review troubleshooting quality, improve knowledge articles and runbooks, and reduce repeat incidents.\nMonitor platform health, scheduled tasks, queues, connectors, virtual appliances, integrations, and SLA trends; identify proactive remediation and automation opportunities.\nSupport onboarding of authoritative sources and target applications, including schema, correlation, provisioning policies, entitlement aggregation, and validation.\nResponsibilities:\nAct as the technical escalation point for complex SailPoint incidents, service requests, defects, and production changes.\nLead end-to-end troubleshooting across SailPoint, source systems, target applications, databases, APIs, virtual appliances, and network dependencies.\nPerform detailed RCA for recurring or high-impact incidents and track corrective and preventive actions through completion.\nDesign and implement advanced rules, workflows, transforms, certifications, roles, policies, connectors, tasks, reports, and API integrations.\nManage application onboarding and change activities, including technical assessment, configuration, testing, deployment, rollback, and hypercare.\nReview L2 solutions and changes, provide technical guidance, and ensure adherence to security, audit, and operational standards.\nCoordinate with clients, application owners, infrastructure teams, and SailPoint support to restore service and resolve product defects.\nDrive automation, monitoring, knowledge management, and service-improvement initiatives to improve stability and SLA performance.\nPrepare and maintain architecture notes, support runbooks, operational procedures, known-error records, and audit evidence.\n• Participate in on-call support and major incident management as required. Tools Knowledge: SailPoint IdentityIQ, Active Directory, REST APIs, Postman, Java, BeanShell, XML/JSON, SQL, MSSQL/Oracle, PowerShell, Git, ServiceNow, Jira, Putty, WinSCP. No. of Positions: 2 Experience: 5 - 7 years Mandatory Skill: SailPoint IIQ, Java, App onboarding Added advantage: SailPoint Certified IdentityIQ Associate Shift Timings: 2-11PM Location: Bangalore & Hyderabad (Cleanroom project- 5days Work from Office mandatory)","description_format":"text","description_chars":5415,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology","IT Consulting & Digital Transformation","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-10-30T22:37:43Z"}],"visa":[],"liveness":{"score":57,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":0.9,"age_days":9,"expected_fill_days":21,"reasons":["conf:0","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/elfonze-technologies-sailpoint-iam-operations-senior-associate-l3","json_url":"https://alion.io/job/elfonze-technologies-sailpoint-iam-operations-senior-associate-l3.json","meta":{"generated_at":"2026-11-06T13:45:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25304,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4445146},"rest":"https://alion.io/mcp/rest/get_company?id=4445146"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Felfonze-technologies-sailpoint-iam-operations-senior-associate-l3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Felfonze-technologies-sailpoint-iam-operations-senior-associate-l3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Felfonze-technologies-sailpoint-iam-operations-senior-associate-l3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/elfonze-technologies-sailpoint-iam-operations-senior-associate-l3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Felfonze-technologies-sailpoint-iam-operations-senior-associate-l3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3550873}},{"tool":"search_jobs","arguments":{"company":"elfonze.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3550873},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}