{"id":3925802,"url":"https://alion.io/job/elharefa-us-customer-support-specialist","title":"US Customer Support Specialist","company":{"id":4482284,"name":"Elharefa","domain":"elharefa.com","url":"https://alion.io/company/elharefa","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":true,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":["EG"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-13T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-13T00:00:00Z","board_verified":false,"closed_at":null,"days_open":26,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":26},"description":"This is a remote position.\n One of our clients in the USA is looking for a talented and motivated remote Customer Support Specialist to join their growing team. \n Minimum of two years experience in a dental clinic or dental lab.\n Proven experience working with the US market\n This position is ideal for someone who takes pride in delivering exceptional customer support and thrives in a team-based environment.\nKey Responsibilities\n Handle incoming customer inquiries via phone email and online chat\n\n Assist customers with product information pricing and order processing\n\n Resolve customer complaints in a professional and efficient manner\n\n Collect and maintain accurate customer account information\n\n Ensure inquiries are handled accurately and efficiently \n\n Collaborate with other departments to ensure customer satisfaction\n\n Maintain a high level of product knowledge to address customer needs\n\nRequirements Strong experience in the dental field\n\n Fluent in English (spoken and written)\n\n Excellent verbal and written communication skills\n\n Proficient in dental terminology\n\n Prior customer support experience\n\n Excellent phone etiquette\n\n Ability to analyze and solve customer issues effectively\n\n Solid understanding of client services principles\n\n Proficient in data entry\n\n Familiarity with Microsoft Office applications is a plus\n\nRequired Skills:\nStrong experience in the dental field Fluent in English (spoken and written) Excellent verbal and written communication skills Proficient in dental terminology Prior customer support experience Excellent phone etiquette Ability to analyze and solve customer issues effectively Solid understanding of client services principles Proficient in data entry Familiarity with Microsoft Office applications is a plus","description_format":"text","description_chars":1769,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Egypt","iso":"EG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Freelance & Talent Marketplaces"],"lifecycle":[{"event":"open","at":"2026-11-07T18:53:18Z"}],"visa":[],"liveness":{"score":47,"band":"ok","label":"Likely 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