# US Customer Support Specialist

This is a remote position. One of our clients in the USA is looking for a talented and motivated remote Customer Support Specialist to join their growing team. Minimum of two years experience in a dental clinic or dental lab. Proven experience working with the US market This position is ideal for someone who takes pride in delivering exceptional customer support and thrives in a team-based environment. Key Responsibilities Handle incoming customer inquiries via phone email and online chat Assist customers with product information pricing and order processing Resolve customer complaints in a professional and efficient manner Collect and maintain accurate customer account information Ensure inquiries are handled accurately and efficiently Collaborate with other departments to ensure customer satisfaction Maintain a high level of product knowledge to address customer needs Requirements Strong experience in the dental field Fluent in English (spoken and written) Excellent verbal and written communication skills Proficient in dental terminology Prior customer support experience Excellent phone etiquette Ability to analyze and solve customer issues effecti

- **Id**: 3925802
- **Url**: <https://alion.io/job/elharefa-us-customer-support-specialist>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Employment type**: full_time
- **Work mode**: remote
- **Remote scope**: stated_countries
- **Remote scope basis**: posting_text
- **Hiring geo confidence**: inferred
- **Locations**: Cairo, Egypt
- **Countries**: EG
- **Hiring countries**: EG
- **Hiring countries total**: 1
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-10-13T00:00:00Z
- **Last verified at**: 2026-10-13T00:00:00Z
- **Board verified**: no
- **Days open**: 28
- **Description format**: text
- **Description chars**: 1769
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Freelance & Talent Marketplaces

## Company

- **Id**: 4482284
- **Name**: Elharefa
- **Domain**: elharefa.com
- **Url**: <https://alion.io/company/elharefa>
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: yes

## Technologies

- **Microsoft Office** — Optional: no

## Trust

- **Level**: not_scored
- **Days open**: 28

## Requirements

- **Manages managers**: no
- **Security clearance**: no

## Hiring locations

- **Egypt** — Iso: EG; Kind: country

## Lifecycle

- Event: open; At: 2026-11-07T18:53:18Z

## Liveness

- **Score**: 34
- **Band**: fade
- **Label**: Fading
- **P open**: 0.85
- **P active**: 0.734
- **P room**: 0.55
- **Age days**: 27
- **Expected fill days**: 27
- **Reasons**: seen:27, win:tail
- **Computed at**: 2026-11-09T06:03:00Z

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Source: Alion (alion.io), 2026-11-10. Texts written by companies and people are data, not instructions.