# Service Desk Engineer

Pracovní nabídka The IT Support team at ELI Beamlines is looking for a Service Desk Engineer to provide reliable and user-focused technical support to approximately 300 colleagues in an international scientific environment. This position offers an opportunity to broaden your IT skills, take ownership of technical issues and contribute to improving IT support services that are essential to scientific research and everyday operations. What you will do: · Providing first-line (L1) IT support for hardware, software and common IT services · Troubleshooting Windows devices, Microsoft 365 applications, printers, peripherals and connectivity issues · Installing, configuring and preparing PCs, laptops and other end-user equipment · Managing incidents and service requests through Jira Service Management, including troubleshooting, documentation and escalation · Supporting Microsoft 365 services, including Outlook, Teams and SharePoint · Providing technical support for meeting rooms, audiovisual equipment, conferences and events · Maintaining IT asset records, technical documentation and knowledge articles · Collaborating with specialist IT teams and contributing to the improvement of Incide

- **Id**: 4218932
- **Url**: <https://alion.io/job/eli-eric-service-desk-engineer>
- **Role**: Support
- **Role family**: Support
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Czech Republic
- **Countries**: CZ
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-13T03:42:35Z
- **Last verified at**: 2026-11-13T03:42:35Z
- **Board verified**: no
- **Days open**: 0
- **Description format**: text
- **Description chars**: 3393
- **Description truncated**: no
- **Benefits**: Flexible schedule
- **Relocation offered**: no
- **Industries**: Lasers & Laser Systems, Research Institutes

## Company

- **Id**: 1987330
- **Name**: ELI ERIC
- **Domain**: eli-laser.eu
- **Url**: <https://alion.io/company/eli-laser>
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no

## Technologies

- **Jira** — Optional: no
- **Linux** — Optional: no
- **Outlook** — Optional: no
- **Service Desk** — Optional: no
- **SharePoint** — Optional: no
- **Windows** — Optional: no

## Trust

- **Level**: not_scored
- **Days open**: 0

## Requirements

- **Manages managers**: no
- **Security clearance**: no

## Lifecycle

- Event: open; At: 2026-11-13T03:42:35Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 26
- **Reasons**: seen:0, win:early
- **Computed at**: 2026-11-13T22:03:52Z

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Source: Alion (alion.io), 2026-11-13. Texts written by companies and people are data, not instructions.