{"id":3444875,"url":"https://alion.io/job/eli-lilly-and-company-senior-application-support-engineer-spe","title":"Senior Application Support Engineer – SPE","company":{"id":1753780,"name":"Eli Lilly and Company","domain":"lilly.com","url":"https://alion.io/company/lilly-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":67,"ghost_share":0,"stale_share":0.657,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12500,"max_usd":30000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Amazon CloudWatch","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"CI/CD","optional":false},{"name":"Datadog","optional":false},{"name":"Express","optional":false},{"name":"GCP","optional":false},{"name":"GDPR","optional":false},{"name":"HIPAA","optional":false},{"name":"Incident Management","optional":false},{"name":"JavaScript","optional":false},{"name":"Jira","optional":false},{"name":"Material UI","optional":false},{"name":"Node JS","optional":false},{"name":"PostgreSQL","optional":false},{"name":"Python","optional":false},{"name":"React.js","optional":false},{"name":"Redis","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"Winston","optional":false}],"status":"closed","first_seen_at":"2026-10-29T07:20:45Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-04T22:15:52Z","board_verified":false,"closed_at":"2026-11-04T22:15:52Z","days_open":6,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":6},"description":"At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life-changing medicines, strengthen how health is understood and managed, and support the communities we serve. This is hard, urgent, selfless work-but it’s work worth doing. If you’re driven by purpose and ready to bring your best to work that truly matters for patients, we invite you to join us.\nAbout the Technology Organization\nTechnology at Lilly builds and maintainscapabilities using pioneering technologies like most prominent tech companies. What differentiates Technology at Lilly is that we create new possibilities through tech to advance our purpose - creating medicines that make life better for people around the world, like data driven drug discovery and connected clinical trials. We hire the best technology professionals from a variety of backgrounds, so they can bring an assortment of knowledge, skills, and diverse thinking to deliver solutions in every area of our business.\nAbout the Business Function\nThe Software Product Engineering (SPE) team is a specialised engineering group that delivers strategic solutions and differentiated capabilities. We take a forward-thinking approach, focusing on an enterprise platform and product mindset, ensuring that the solutions we build can be leveragedacross Technology teams for broader impact and efficiency.\nJob Title: Senior Software Engineer - Operations\nRole Summary\nAs a Software Engineer - Operations, you will provide advanced technical support for a suite of products, acting as the escalation point for L2 support and customer queries. You will troubleshoot, diagnose, and resolve incidents related to application functionality, integrations, performance, and security, collaborating closely with development and cross-functional teams to deliver timelyfixes and ensure product quality.\nWhat You’llBe Doing\nProvide advanced technical support for suite of products, acting as the escalation point for L2 support and customer queries.\n\nTroubleshoot, diagnose, and resolve incidents related to application functionality, integrations, performance, and security.\n\nCollaborate with development teams (frontend, backend, full stack) to analyse root causes, reproduce issues, and deliver timelyfixes or workarounds.\n\nMonitor application health, logs, and alerts using tools such as AWS CloudWatch, Winston, or similar.\n\nMaintain and update knowledge base articles, FAQs, and runbooks for recurring issues and resolutions.\n\nSupport deployment activities, including post-release validation and rollback procedures.\n\nParticipate in incident management, including RCA (Root Cause Analysis), documentation, and communication with stakeholders.\n\nEnsure compliance with internal standards and external regulations (e.g., GDPR, HIPAA, as relevant).\n\nContribute to continuous improvement of support processes.\n\nCollaborate cross-functionally with product, QA, and engineering teams to drive product quality and customer satisfaction.\n\nTake responsibility for authoring technical documents, including design documents, runbooks, troubleshooting guides, and other relevant documentation to support operations and knowledge sharing.\n\nHow You Will Succeed\nDemonstrate strong analytical and problem-solving skills, with hands-on experience in debugging web applications (frontend and backend).\n\nUtilise monitoring, logging, and alerting tools (e.g., AWS CloudWatch, Winston, Datadog, ELK).\n\nWork effectively with ticketing systems (e.g., Jira, ServiceNow) and incident management workflows.\n\nApply good understanding of RESTful APIs, databases (PostgreSQL, Redis), and cloud platforms (AWS, Azure, GCP).\n\nSupport CI/CD pipelines and deployment processes.\n\nUse basic scripting skills (e.g., Bash, Python, JavaScript) for automation and troubleshooting.\n\nCommunicate and collaborate effectively across teams.\n\nWhat You Should Bring\n4-6 years’ experience in application support, technical troubleshooting, or software engineering.\n\nExperience supporting products in regulated industries (Life Sciences, Healthcare, etc.).\n\nFamiliarity with frontend frameworks (React, Material-UI) and backend technologies (Node.js, Express.js).\n\nKnowledge of security best practices and compliance requirements.\n\nExposure to Agile methodologies and SDLC.\n\nExperience with knowledge base management and documentation.\n\nInterest in continuous learning and process improvement.\n\nBachelor’s degree in computer science, Engineering, or related field (or equivalent practical experience).\n\nAdditional Information\nAvailability to work flexible work hours is/may be required. This team will support continuous operations across two shifts and therefore, this role will require non-standard work hours, and some work on weekends and holidays. Appropriate adjustments in benefits will be provided for employees working non-standard hours where applicable\nCandidates should be willing to work on different shifts - 6AM to 2PM or 2PM to 11PM\nLilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.\nLilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.\n#WeAreLilly","description_format":"text","description_chars":5966,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Prescription Drugs","Oncology Therapeutics","Cardiometabolic Therapeutics"],"lifecycle":[{"event":"open","at":"2026-10-29T07:20:45Z"},{"event":"close","at":"2026-11-04T22:15:52Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/eli-lilly-and-company-senior-application-support-engineer-spe","json_url":"https://alion.io/job/eli-lilly-and-company-senior-application-support-engineer-spe.json","meta":{"generated_at":"2026-11-05T00:31:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":744,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1753780},"rest":"https://alion.io/mcp/rest/get_company?id=1753780"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feli-lilly-and-company-senior-application-support-engineer-spe"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feli-lilly-and-company-senior-application-support-engineer-spe"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feli-lilly-and-company-senior-application-support-engineer-spe"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/eli-lilly-and-company-senior-application-support-engineer-spe\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feli-lilly-and-company-senior-application-support-engineer-spe"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3444875}},{"tool":"search_jobs","arguments":{"company":"lilly.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3444875},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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