LRS - Supervisor

What you’ll be doing…

Responsible for supervising the planning, organization and execution of best in class Reception. The role will be responsible for ensuring the successful delivery of service in all front of house areas ensuring sufficient front desk service delivery support, covering desks and service areas, building relationship with client service providers and internal community. Will support the management team in driving forward improvements in processes and systems to support the delivery of best in class service.

Monitor the Reception, client meeting room service and the Reception performance to ensure the correct procedures are followed

Manage the daily front of house service by being visible in all areas, auditing services and carrying out corrective on the job training as required

Plan and organise, desk cover work of team member ensuring efficient use of time and resources ensuring service is reliably and delivered promptly

Deal with any complaints or concerns and liaise with relevant departments in a timely, efficient manner, escalating to the management team accordingly and ensuring it’s documented appropriately.

Drive forward the front of house service to support the delivery of best-in-class customer

Ensure all requests for catering and other in-room requests are confirmed and missing information from any booking is followed up with in a professional and efficient manner

Effective and clear communication between the Facilities, Reception and Hospitality teams is essential to ensuring all client demands are met and exceeded

Build trusting and strong relationships with all internal and external clients, setting an example of relationship management to the team

Optimise the client meeting room space ensuring maximum use of rooms and space, whilst ensuring the highest quality of service

To ensure all requests are dealt with in a professional and efficient manner, liaising with Hospitality and any other relevant team to ensure a consistently smooth service.  

Complete all necessary reports, orders and other administrative task to the highest required standard

Manage reception service hours ensuring areas are covered effectively and strategically and work with the Support Team Manager to ensure any absence is covered

Be aware of all Health and Safety issues or concerns in the Front of House Area and reporting any issues to the Facilities Helpdesk

Support the training of new team members and complete training checklists accordingly

To maintain the necessary confidentiality on all Lexington Front of House and Client matters

Working Pattern:

Monday to Friday

Job ID:

What can you bring?

Well-developed corporate reception experience

Professional and well presented with integrity and a positive and can-do attitude.

A multitasker with a sense of urgency.

Able to work quickly whilst maintaining absolute attention to detail.

Approachable and helpful with excellent communication skills.

Passionate about delivering exceptional service and take responsibility for your contribution to the team.

Experience of working to tight deadlines and in a fast-paced environment

A flexible approach.

Able to prioritise a busy workload.