{"id":2203733,"url":"https://alion.io/job/eliseai-associate-solutions-engineer-housing-2","title":"Associate Solutions Engineer | Housing","company":{"id":5352,"name":"EliseAI","domain":"eliseai.com","url":"https://alion.io/company/eliseai","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":88,"open_postings":103,"ghost_share":0,"stale_share":0.262,"repost_share":0,"time_to_fill_p50_days":126,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States","San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":100000,"max":135000,"currency":"USD","period":"year","gross":null,"usd_annual":135000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"SQL","optional":false},{"name":"Datadog","optional":true},{"name":"Google Sheets","optional":true},{"name":"Postman","optional":true},{"name":"Tableau","optional":true}],"status":"live","first_seen_at":"2026-10-09T21:20:25Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-15T21:12:38Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"About EliseAI\nAt EliseAI, we're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be. \nBy integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone.\nHousing: We simplify how renters tour apartments, sign leases, submit maintenance requests, and stay connected with their property team-bringing everything they need for their home into one place.\n\nHealthcare: We make it easy to schedule appointments, complete intake forms, and we help patients communicate with providers, so everyone can focus on health instead of paperwork.\n\nWith EliseAI, organizations reduce manual work, improve accessibility, and deliver a seamless experience across essential services. We recently raised a $350 million funding round at a $4 billion valuation led by Andreessen Horowitz (a16z) and Bessemer Venture Partners to accelerate this mission.\nAbout The Role\nEliseAI’s Technical Solutions & Support team are subject matter experts responsible for solving issues and answering questions for our customers. Our Solutions & Support team members possess in-depth system knowledge on our individual client configurations and systems and configuration data access. The team works with other internal teams to troubleshoot customer issues and ensure the best possible customer experience.\nKey Responsibilities\nDeeply understand our systems, customers, and how they work best together:\nHow we onboard clients and translate their preferences into our system’s settings.\n\nHow our integrations work with client email, calendar, CRM, and property management systems.\n\nHow our clients’ businesses work and how issues they report impact their operations.\n\nProvide excellent, customer-obsessed support to our clients:\nQuickly, clearly, and professionally communicate with clients to understand their issues, reproduction steps, and the business impact they’re causing.\n\nResolve issues by providing empathetic, over-the-top, extra-mile customer service.\n\nPrioritize your time according to the issue's impact on our clients’ businesses.\n\nAdvise clients on best practices for configuring and interacting with their AI Assistant.\n\nInvestigate and document bugs:\nInvestigate issues' root cause and impact using SQL queries, logs, and other data sources.\n\nWrite highly effective ticket summaries that provide clear descriptions of the issue, how to reproduce it, its business impact, and relevant documents that will help prioritize the issue and quickly solve it.\n\nCommunicate bug fixes to our clients, confirm the issue is solved, and share these updates with your team members\n\nRequirements\nBachelor's degree in Computer Science or equivalent field\n\n1-3 years of experience in similar role or field\n\nExperience with support software and CRMs (e.g., Zendesk, Salesforce) is a plus\n\nDemonstrated technical proficiency such as a computer science degree, bootcamp certificate, or previous work experience\n\nBias towards data-driven decision-making and analytical skills\n\nStrong written and verbal communication skills\n\nExperience in a customer-facing role is a plus\n\nWillingness to work in person at our office 5 days a week\n\nMove at rocket speed, build something massive.\nWe’re scaling fast, solving real client problems with precision and ambition. Here, you own your impact; full autonomy, no micromanagement, no fluff. We hire the best, expect the best, and give you the masterclass of your career. It’s hard, it’s intense, and it’s the most rewarding work you’ll ever do. If you’re hungry, driven, and ready to build something massive, climb aboard.\nNice to haves include\nComputer Science degree, bootcamp certificate, or equivalent\n\nExperience building projects using low code / no code tools such as Retool\n\nAdvanced knowledge of Google Sheets or Excel\n\nFamiliarity with DataDog or other similar event-logging software\n\nFamiliarity with Postman or other API testing tools\n\nFamiliarity with Reporting tools such as Tableau\n\nExperience writing SQL queries\n\nWhy Join\nGrowth and impact. It’s not often that you can get in on the ground floor of a funded (unicorn!) startup that’s scaling so fast. That means that instead of following a playbook, you’ll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You’ll learn what works when you succeed and what doesn’t when you fail. Either way, the rest of the team will be here to support you.\nBenefits\nIn addition to the growth and impact you’ll have at EliseAI, we offer competitive salaries along with the following benefits:\nEquity in the company\n\nMedical, Dental and Vision premiums covered at 100%\n\nFully paid parental leave\n\nFitness & home services stipend to cover part of your expenses so you can focus on what matters\n\nA collaborative in-office environment with an open floor plan, fully stocked kitchen, and all meals covered in the office\n\nUnlimited vacation and paid holidays\n\nWe'll cover relocation packages and make the move exciting, not painful!\n\nJob Compensation Range\nThe salary range for this role is $100,000 - $135,000. EliseAI offers a competitive total rewards package which includes base salary, equity, and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors, including experience, skill level, location, and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.\nEliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local law.\nEmployment with EliseAI is on an “at-will” basis, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law.\nPursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We will also consider qualified applicants in accordance with the Austin Fair Chance Hiring Ordinance.\nIf you need assistance or a reasonable accommodation during the application or recruiting process due to a disability, please contact us at .","description_format":"text","description_chars":6703,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["PropTech","Conversational AI","Medical AI","Real Estate AI"],"lifecycle":[{"event":"open","at":"2026-10-09T22:17:22Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":5,"expected_fill_days":126,"reasons":["conf:3","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":135000,"is_top_pay":true},"html_url":"https://alion.io/job/eliseai-associate-solutions-engineer-housing-2","json_url":"https://alion.io/job/eliseai-associate-solutions-engineer-housing-2.json","meta":{"generated_at":"2026-10-16T00:23:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":681,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5352},"rest":"https://alion.io/mcp/rest/get_company?id=5352"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feliseai-associate-solutions-engineer-housing-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feliseai-associate-solutions-engineer-housing-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feliseai-associate-solutions-engineer-housing-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/eliseai-associate-solutions-engineer-housing-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feliseai-associate-solutions-engineer-housing-2"}]}