{"id":3911030,"url":"https://alion.io/job/elite-search-selection-1st-or-2nd-line-support-engineer","title":"1st or 2nd Line Support Engineer","company":{"id":4519231,"name":"Elite Search & Selection","domain":null,"url":"https://alion.io/company/elite-search-and-selection","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Johannesburg, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":20000,"max":30000,"currency":"ZAR","period":"month","gross":true,"usd_annual":21816},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"BGP","optional":false},{"name":"OSPF","optional":false}],"status":"live","first_seen_at":"2026-10-28T11:01:06Z","employer_posted_date":null,"last_verified_at":"2026-10-28T11:01:06Z","board_verified":false,"closed_at":null,"days_open":14,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":14},"description":"Reference: JHB001262-HLG-1\n\nSUPPORT ENGINEER L1 / L2 (NETWORKING & VOICE)\nLocation - Sandton Johannesburg (1 day per week work from home).\nLove solving problems? Hate standing still? This one’s for you.\nOur client is a fast-moving tech business that grows its people from within, and its support team is where the growth starts. They want a Support Engineer with real energy, big curiosity and the drive to keep learning. Start at L1 or step in at L2, depending on what you bring.\nDuties & Responsibilities\nTHE ROLE\nYou’ll support customers across multiple platforms, troubleshooting routers, switches, firewalls, wireless and voice systems. You’ll dig in, find the fault and fix it fast. Level 2 engineers will also take on more complex escalations and drive them to resolution.\n\nWHAT YOU’LL DO\n\nDiagnose and resolve network, voice and connectivity issues\n\nAnalyse traffic and performance to spot bottlenecks and improvements\n\nConfigure devices, run upgrades and keep things secure\n\nLog tickets and build knowledge base articles\n\nWork with clients and internal teams to find solutions\n\nJoin the on-call rotation and travel to client sites occasionally\n\nWHAT YOU BRING\n\nNetworking know-how (routing, switching, VLANs, firewalls, VPNs; BGP and OSPF for L2)\n\nExposure to VoIP, SIP and unified communications\n\nFamiliarity with vendors like Cisco, Juniper, Avaya or Microsoft\n\nSharp analytical skills and a genuine love of problem solving\n\nGreat communication, able to explain tech simply to non-techies\n\nRelevant certifications - CCNA essential. CCNP or voice/VoIP are a big plus\n\nYOU ARE\n\nPassionate, dynamic and full of VOOMA\n\nA self-starter who studies, experiments and asks questions without being told\n\nHungry to grow and willing to do what it takes to get there\n\nDetail-focused, adaptable and a great team player\n\nNOT A FIT IF you’re looking for a quiet seat and a slow pace. This is for someone who wants to be great at this, and fast.\nReady to level up your career? Apply now with your CV.\nPackage & Remuneration\nR 20 000 - R 30 000 - Monthly plus Includes pension fund and medical aid. Plus awesome wholesome lunches prepared daily","description_format":"text","description_chars":2137,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-07T06:57:46Z"}],"visa":[],"liveness":{"score":79,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.873,"p_room":0.9,"age_days":13,"expected_fill_days":25,"reasons":["seen:13","velocity","win:mid"],"computed_at":"2026-11-11T05:49:22Z"},"pay":{"stated_usd_annual":21816,"is_top_pay":false},"html_url":"https://alion.io/job/elite-search-selection-1st-or-2nd-line-support-engineer","json_url":"https://alion.io/job/elite-search-selection-1st-or-2nd-line-support-engineer.json","meta":{"generated_at":"2026-11-12T10:00:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20339,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4519231},"rest":"https://alion.io/mcp/rest/get_company?id=4519231"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Felite-search-selection-1st-or-2nd-line-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Felite-search-selection-1st-or-2nd-line-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Felite-search-selection-1st-or-2nd-line-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/elite-search-selection-1st-or-2nd-line-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Felite-search-selection-1st-or-2nd-line-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3911030}},{"tool":"search_jobs","arguments":{"company":4519231,"detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3911030},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}