{"id":3469748,"url":"https://alion.io/job/ella-resorts-spa-manager-bollants","title":"SPA Manager (Bollants)","company":{"id":2627872,"name":"Ella Resorts","domain":"ellaresorts.com","url":"https://alion.io/company/ellaresorts","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":75,"open_postings":16,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":28000,"max_usd":41000,"period":"year","method":"role_country_seniority_unknown","sample_n":78},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-29T16:43:03Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-01T23:59:17Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"\"Ella ” means ‘come’ in Greek. A heartfelt invitation to explore, connect, and feel inspired. At Ella Resorts, we open our doors to a world where every moment becomes a cherished memory. We reimagine the art of resort living for the modern lifestyle traveler. Those who seek not just a destination, but a meaningful journey. Our curated collection of beachfront retreats, set across some of the Mediterranean’s most iconic shores, invites you to embrace adventure, unwind in style, and discover the true essence of summer living.\nIn order to support our rapid growth we are seeking to hire an experienced and visionary SPA Manager.\nPosition Summary\nThe Spa Manager is responsible for overseeing all Spa & Wellness operations, ensuring exceptional guest experience, high service and quality standards, effective team leadership and departmental profitability. The role focuses on operational excellence, revenue growth and the continuous development of the spa offering.\nThis is a great opportunity for someone who aspires to develop her/himself and become part of an innovative and vibrant team of hospitality professionals who aim high!\nMain Responsibilities & Accountabilities\nA. Spa Operations & Quality Management\nOversee daily Spa & Wellness operations, including treatment areas, saunas, pools, relaxation areas and fitness facilities.\nImplement, monitor and continuously improve Standard Operating Procedures, service protocols and quality standards.\nOversee procurement, inventory management, stock control and efficient use of products, equipment and supplies.\nEnsure compliance with financial controls, including verification and regular auditing of transactions, payments, discounts and complimentary services, in coordination with Finance.\nConduct regular facility inspections to ensure operational readiness, cleanliness, hygiene, safety and presentation, coordinating with Maintenance and other departments to ensure proper equipment functioning, preventive maintenance and prompt resolution of technical issues.\nEnsure compliance with environmental regulations and sustainability standards, promoting responsible resource management, waste reduction and appropriate reporting of environmental risks. \nAttend daily hotel operational meetings and weekly meetings with the Corporate Wellness Director to review performance, priorities and ongoing initiatives. \nB. Team Leadership & Development\nLead, motivate and develop a professional, guest-focused and commercially aware spa team, fostering a positive and accountable working environment.\nManage staffing levels, duty rosters, vacation planning and labor productivity according to operational needs.\nLead recruitment, onboarding and staff training, ensuring compliance with treatment protocols, SOPs and service standards.\nConduct daily team briefings, provide ongoing coaching and establish individual development plans through regular performance evaluations.\nC. Guest Experience & Service Excellence\nEnsure a warm, welcoming, personalized and consistently high-quality guest experience throughout all spa facilities.\nMaintain an active presence within the spa and throughout the hotel, ensuring high service standards and proactively promoting the spa and wellness offering to hotel guests.\nPersonally attend to VIP guests and ensure their individual needs and preferences are addressed.\nMonitor guest satisfaction, handle complaints and feedback professionally, and implement improvements to the overall spa experience.\nD. Financial & Commercial Management\nAchieve departmental revenue and profitability targets through effective budgeting, cost control and revenue optimization.\nMonitor financial and operational KPIs, including revenue, capture rate, average treatment value, therapist and treatment room utilization, retail sales and labor costs.\nOptimize appointment scheduling, staffing allocation and available capacity, while monitoring cancellations, rejected bookings and lost revenue opportunities.\nDevelop and implement pricing strategies, packages, promotions and retail initiatives to maximize revenue and profitability.\nEstablish daily sales targets and coach the team in treatment promotion, upselling and retail sales.\nPrepare budgets, monthly revenue and expense reforecasts, and regular performance reports for the Corporate Wellness Director and Hotel Management.\nE. Spa Development, Marketing & Collaboration\nContribute to the development and implementation of innovative treatments, wellness concepts, packages and guest experiences, keeping up to date with industry trends.\nIdentify and implement improvements in service quality, operational efficiency, spa facilities and commercial performance.\nCollaborate with Hotel Management, Front Office, Reservations and Marketing to increase spa awareness, guest engagement and revenue.\nPropose and support the implementation of marketing initiatives, promotional campaigns and wellness events, as well as the successful introduction of new services, products and equipment.\nRequirements\nRelevant vocational qualification or degree in Spa Management, Wellness, Hospitality, Aesthetics or a related field.\nFluency in German and English, both written and spoken, is essential.\nWillingness to relocate to Germany\nProven management experience in a spa, wellness hotel or comparable upscale hospitality environment.\nStrong knowledge of spa operations, treatments, wellness facilities and service standards.\nDemonstrated leadership, team development\nComputer literacy, including Excel, Microsoft Word and Microsoft Office. Knowledge of Atlantis spa software is desirable. \nTechnical knowledge of a wide variety of spa treatments.\nFamiliarity with Service Standards (e.g. LQA, Forbes).\nExcellent interpersonal and communication skills.\nLeadership and supervisory skills\nFocus on sales and achieving financial budgets\nBenefits\nCompetitive remuneration package & benefits\nCareer advancement in a fast-growing organization\nContinuous learning & development within a transparent & inclusive working environment\nCollaborative working environment\nElla Resorts are dedicated to providing exceptional guest experiences across its brand and our amazing Team members are at the heart of it.\nJoin us today to build our future together. We are committed to fair and equal employment. We hire based on individual merit and job requirements, ensuring no discrimination based on personal status, identity, or background.\nAll applications will be acknowledged and treated as strictly confidential.\nIn line with Ella Resorts' commitment to equal pay, fairness, and transparency, the salary range applicable to this position will be communicated to candidates during the recruitment process and prior to any salary discussions.","description_format":"text","description_chars":6736,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-29T16:43:03Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":2,"expected_fill_days":22,"reasons":["conf:2","stale_co","win:early"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/ella-resorts-spa-manager-bollants","json_url":"https://alion.io/job/ella-resorts-spa-manager-bollants.json","meta":{"generated_at":"2026-11-02T00:23:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":572,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2627872},"rest":"https://alion.io/mcp/rest/get_company?id=2627872"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fella-resorts-spa-manager-bollants"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fella-resorts-spa-manager-bollants"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fella-resorts-spa-manager-bollants"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ella-resorts-spa-manager-bollants\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fella-resorts-spa-manager-bollants"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3469748}},{"tool":"search_jobs","arguments":{"company":"ellaresorts.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3469748},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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