{"id":2372934,"url":"https://alion.io/job/ellahi-consulting-operations-manager-freight-logistics","title":"Operations Manager (Freight/ Logistics)","company":{"id":3880304,"name":"Ellahi Consulting","domain":"ellahi.co.za","url":"https://alion.io/company/ellahi-consulting","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Simplify","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Johannesburg, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":24000,"max_usd":61000,"period":"year","method":"role_country_seniority_unknown","sample_n":63},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-12T17:57:44Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-19T22:08:23Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Job Details\nJob Title: Operations Manager\nLocation: Johannesburg North\nSalary: Market, Related \nIndustry: Freight/ Logistics\nJob Purpose\nTo oversee and manage operational activities, including linehaul, customer service, route planning, fleet coordination and proof of delivery processes. The role is responsible for driving operational efficiency, maintaining service standards, managing people and resources, and ensuring that operational targets and customer expectations are met.\nEducational Qualifications\nMatric Certificate (Grade 12) - essential.\n\nA relevant tertiary qualification will be advantageous.\n\nA valid driver's licence will be advantageous.\n\nEssential Work Experience\nExtensive experience in courier industry operations.\n\nExtensive experience in linehaul operations.\n\nStrong operational background, including the ability to manage and coordinate daily operational activities.\n\nExperience in route planning, route productivity analysis and operational performance monitoring.\n\nExperience in customer service and resolving service-related issues, including missed collections, non-deliveries and late deliveries.\n\nExperience in fleet coordination and management.\n\nExperience in people management, team development and performance management.\n\nTechnical Knowledge and Computer Skills\nStrong computer literacy, particularly Microsoft Word, Excel, email and reporting systems.\n\nAbility to analyse operational information and prepare reports.\n\nGeographical knowledge of South Africa.\n\nKnowledge of FW systems will be advantageous.\n\nUnderstanding of route planning, linehaul scheduling, proof of delivery (POD) processes and fleet operations.\n\nEssential Skills and Competencies\nExcellent interpersonal, communication and team-building skills.\n\nStrong leadership and people-management capabilities.\n\nAbility to work under pressure and meet operational deadlines.\n\nStrong planning, analytical and problem-solving skills.\n\nGood time management and organisational abilities.\n\nAbility to implement corrective action to improve operational performance.\n\nStrong customer service orientation.\n\nAbility to build, develop and motivate teams.\n\nHigh levels of accountability, initiative and commitment to getting the job done.\n\nFlexibility to accommodate changing operational requirements and working hours.\n\nPersonal Attributes\nPassionate, energetic and results-driven.\n\nA team player with strong interpersonal skills.\n\nA people-oriented individual who can build and maintain effective working relationships.\n\nWillingness and ability to grow and develop within the organisation.\n\nProfessional appearance and well-groomed presentation.\n\nAdaptable and solutions-oriented.\n\nOwn transport is essential\n\nKey Responsibilities and Accountabilities\nLeadership and Human Resources\nLead, manage and motivate operational teams to achieve business objectives.\n\nAssist with recruitment, assessment, training and development of employees.\n\nSupport performance management, discipline and team-building initiatives.\n\nDevelop employees and promote accountability, teamwork and continuous improvement.\n\nMonitor team performance and address operational or personnel challenges.\n\nOperations and Linehaul Management\nOversee daily courier operations and linehaul activities.\n\nMonitor departure and arrival times to ensure operational schedules are maintained.\n\nCoordinate linehaul movements and address delays or operational disruptions.\n\nEnsure that collections, deliveries and shipment processing are completed efficiently.\n\nDevelop contingency plans to minimise disruptions and maintain service continuity.\n\nCustomer Service and Service Standards\nMonitor service delivery performance and ensure that customer expectations are met.\n\nInvestigate and address missed collections, non-deliveries and late deliveries.\n\nImplement corrective actions to improve service levels.\n\nWork with relevant teams to resolve customer complaints and operational queries.\n\nPromote a customer-focused culture throughout the operation.\n\nRoute Planning and Productivity\nOversee route planning and analyse route productivity.\n\nIdentify inefficiencies and implement corrective measures.\n\nMonitor operational performance and recommend improvements.\n\nEnsure that routes and resources are used efficiently to achieve service and productivity targets.\n\nFleet Management\nCoordinate fleet allocation to meet operational requirements.\n\nMonitor vehicle maintenance, repairs and maintenance (R&M), and vehicle availability.\n\nDevelop backup plans to address vehicle breakdowns and operational incidents.\n\nInvestigate and report accidents and incidents.\n\nMaintain appropriate fleet standards, safety and professional vehicle presentation.\n\nWarehouse, Yard and Shipment Processing\nOversee warehouse and yard activities, including scanning, stock rotation, housekeeping and security.\n\nMonitor shipment processing, packaging, loading and offloading.\n\nEnsure the appropriate handling of shipments and operational materials.\n\nMaintain accurate scanning and shipment records.\n\nPromote an orderly, secure and efficient working environment.\n\nThird-Party Management\nMonitor the performance and service delivery of third-party service providers.\n\nEnsure that external partners meet required operational standards.\n\nAddress service deficiencies and implement corrective actions where necessary.\n\nProof of Delivery (POD) Management\nOversee POD processes and ensure that delivery documentation is completed and processed accurately.\n\nMonitor outstanding PODs and resolve related discrepancies.\n\nEnsure that POD information is available for operational reporting and customer queries.\n\nHealth, Safety and Compliance\nEnsure compliance with applicable health and safety requirements.\n\nMonitor the use of personal protective equipment (PPE).\n\nPromote safe working practices across operational areas.\n\nEnsure that incidents and accidents are reported and addressed appropriately.\n\nGeneral Operational Management\nMonitor operational performance against agreed targets.\n\nPrepare and review operational reports to support management decisions.\n\nIdentify opportunities for improved productivity, efficiency and service delivery.\n\nMaintain effective communication with internal departments and external stakeholders.\n\nAdapt to changing business requirements and undertake additional duties when necessary.\n\nRecruitment and Assessment Process\nShortlisted candidates may be required to complete the following assessments and checks, in accordance with applicable legislation and company procedures:\nInitial interview.\n\nManagement Committee (MANCO) or Executive Committee (EXCO) interview.\n\nCriminal record check.\n\nPre-employment polygraph assessment, where lawful and appropriately administered.\n\nMathematics literacy assessment.\n\nPerformance Expectations\nThe successful candidate will be assessed on their ability to:\nLead and develop operational teams.\n\nMaintain customer service standards.\n\nImprove route productivity and operational efficiency.\n\nManage warehouse, yard, shipment processing and linehaul activities.\n\nCoordinate fleet resources effectively.\n\nMaintain effective third-party service delivery.\n\nPromote health, safety and legal compliance.\n\nAchieve operational targets and support continuous improvement.","description_format":"text","description_chars":7239,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Logistics","Recruiting & Staffing"],"lifecycle":[{"event":"open","at":"2026-10-12T17:57:44Z"}],"visa":[],"liveness":{"score":84,"band":"hot","label":"Hiring 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