{"id":4087229,"url":"https://alion.io/job/ellio-customer-advisor-2","title":"Customer Advisor","company":{"id":4496080,"name":"ellio","domain":null,"url":"https://alion.io/company/ellio-2","size_band":"11-50","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-11T14:42:54Z","employer_posted_date":null,"last_verified_at":"2026-11-11T14:42:54Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"Introduction\nWe are proud to partner with a leading digital services platform to build a new team of Customer Engagement Specialists.\n\nAs a Customer Engagement Specialist, you will proactively engage with prospective and active customers to support their journey with the platform. Through outbound conversations, you will help applicants complete their onboarding, encourage newly onboarded customers to become active, support customers at risk of disengagement, and help existing customers navigate compliance and behavioural requirements.\n\nThis is a relationship-led role where the quality of the conversation matters. You will build rapport quickly, understand individual circumstances, identify barriers and use effective communication, education and influencing skills to encourage positive outcomes.\n\nAs this is a brand-new line of business, successful candidates will have the opportunity to help shape and develop the operation as it evolves.\n\n Min 12 Months International Call Centre Experience\n\n Matric Qaulification\n\n Clear Credit and Criminal Record\n\n Available to Work Shifts\n\nDuties & Responsibilities\nCustomer Onboarding & Activation\n\nYou will proactively contact applicants and newly onboarded customers to help them progress through the early stages of their journey.\n\nThis will include:\n\n Contacting applicants who have become inactive during the onboarding process and helping them complete the required documentation and checks.\n\n Understanding the reasons why applicants have not progressed and providing appropriate guidance to overcome barriers.\n\n Supporting newly onboarded customers who have not yet logged into the platform or completed their first order.\n\n Educating customers on the relevant processes and encouraging them to take the next steps towards becoming active.\n\nCustomer Retentions & Engagement\n\nA key part of the role will be engaging customers who may be at risk of disengagement or leaving the platform.\n\nYou will:\n\n Proactively contact customers identified as being at risk of churn or reduced engagement.\n\n Build rapport and understand the reasons behind their concerns or reduced participation.\n\n Use effective questioning, listening and influencing skills to identify appropriate ways to support and retain customers.\n\n Clearly communicate relevant information, benefits and opportunities to encourage continued engagement with the platform.\n\n Adapt your approach to different customer needs, circumstances and levels of engagement.\n\nCompliance & Recertification\n\nYou will also support active customers who need to complete documentation or recertification requirements.\n\nThis will include:\n\n Contacting customers who are at risk of deactivation due to outstanding document recertification requirements.\n\n Understanding any issues preventing customers from completing the process.\n\n Providing clear guidance and troubleshooting support to help customers complete the required steps.\n\n Educating customers on relevant requirements and the potential impact of non-compliance.\n\n Helping minimise avoidable disruption to customers' ability to remain active on the platform.\n\nBehavioural Policy Support\n\nYou will engage with customers who have received notifications relating to behavioural policies or platform expectations.\n\nYou will:\n\n Contact customers to understand the circumstances behind the notification.\n\n Use effective questioning and listening to establish whether there are underlying issues requiring support.\n\n Provide clear information and education around relevant policies and expectations.\n\n Identify and escalate issues where appropriate.\n\nCustomer Experience & Administration\n\nAcross all interactions, you will:\n\n Deliver professional, engaging and solution-focused conversations.\n\n Build positive relationships with customers and create a strong experience throughout each interaction.\n\n Communicate clearly and confidently, adapting your approach to the individual.\n\n Maintain accurate records of conversations, actions and outcomes in the relevant systems.\n\n Follow established processes, quality standards and compliance requirements.\n\n Take ownership of interactions and ensure appropriate follow-up or escalation where required.\n\nDesired Experience & Qualification\n\n 12 to 24 Months International Call Centre Experience\n\n Clear Credit and Criminal Record\n\n Matric Qaulification\n\n Good Command of English\n\n Available to work Rotational Shifts- UK Hours\n\nPackage & Remuneration\n\n Competitive Basic Salary\n\n Weekend Hero Bonus\n\n Shift Alowance\n\n Incentives\n\n Medical Insurance\n\n Provident Fund\n\n Free Transport for every shift ending from 7pm","description_format":"text","description_chars":4607,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-11-11T19:02:50Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":30,"reasons":["seen:3","win:early"],"computed_at":"2026-11-15T07:52:55Z"},"pay":null,"html_url":"https://alion.io/job/ellio-customer-advisor-2","json_url":"https://alion.io/job/ellio-customer-advisor-2.json","meta":{"generated_at":"2026-11-15T14:06:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5160,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4496080},"rest":"https://alion.io/mcp/rest/get_company?id=4496080"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fellio-customer-advisor-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fellio-customer-advisor-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fellio-customer-advisor-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ellio-customer-advisor-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fellio-customer-advisor-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4087229}},{"tool":"search_jobs","arguments":{"company":4496080,"detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4087229},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}