{"id":3875650,"url":"https://alion.io/job/ellio-customer-advisor-sales-through-service","title":"Customer Advisor - Sales Through Service","company":{"id":4496080,"name":"ellio","domain":null,"url":"https://alion.io/company/ellio-2","size_band":"11-50","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Objection","optional":false},{"name":"Frida","optional":true}],"status":"live","first_seen_at":"2026-11-06T10:39:43Z","employer_posted_date":null,"last_verified_at":"2026-11-06T10:39:43Z","board_verified":false,"closed_at":null,"days_open":9,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":9},"description":"Introduction\nAs a call centre telesales advisor for Tesco Mobile, you’ll be helping new and existing customers, listening to their needs, and matching them up with a great product or service, and a deal that’s right for them. We’ll offer you skills training to help you effectively cross-sell and up-sell, and become a better, more confident and persuasive communicator so you can go even further in your role. You’ll have targets to achieve each day, but help achieving them, with a team around you to give advice, and resources to help check your knowledge and land that pitch just right.\n\nRequirements:\n\n 12 to 24 Months International Call Centre Experience\n\n Clear Credit and Criminal Record\n\n Matric Qaulification\n\n Good Command of English\n\n Experience within Telco and advantage\n\n Sales Experience Required\n\n Available to work Rotational Shifts, with 11pm being the latest ( UK hours )\n\nDuties & Responsibilities\nWhat you’ll be doing: \n\n Taking inbound calls from new and existing customers \n\n Offering customer’s, the best product or service that suits their needs \n\n Selling the benefits of different products/services to increase customer retention and satisfaction \n\n Ensuring we meet the regulatory requirements when handling sales with customers”\n\n Be compliant and follow the regulatory scripts \n\n Educating customers about our products and services\n\n Maintaining and updating customer databases \n\n Staying up to date with any offers or new product development \n\nCall type examples:\n\n Upgrades – handset or sim\n\n Additional business\n\n Customers thinking of leaving – attempt to retain\n\n Issuing PAC codes\n\n New customers wishing to discuss new deal\n\nOutbound: Call exiting customers via dialler (sleeping customer out of contract) offer new deals. Sim only/Iphone\n\nEssential: \n\n High proficiency in written and verbal English communication, \n\n Ability to exercise decisiveness when selling product to customer.\n\n Time Management: Balancing multiple tasks efficiently is essential.\n\n Active Listening: Attentively understanding customer inquiries, concerns, and feedback is fundamental.\n\n Empathy: Provide Solution while showing empathy and genuine concern for your customer\n\n Handle complex issues.\n\n Problem Solving: Quick thinking and resourcefulness are vital. \n\n Communication Skills: Clear and concise communication \n\n Adaptability: The ability to adjust to different customer personalities and situations is valuable.\n\n Attention to Detail: Accurate data entry, note-taking, and order processing are critical. \n\n Customer-Centric Approach: Putting the customer first is a core competency. Moderate to Advanced computer skills and system navigation \n\n Objection handling \n\n Closing techniques \n\n Negotiation Skills\n\nWhat we’re looking for: \n\n Someone who can spot buying signals and act accordingly \n\n A clear, confident communicator, even when faced with challenges or rejectioSomeone who gets on well with others, and can adapt their style to suit different customer interactions\n\n Motivation to reach and exceed targets and improve sales skills a great listener with attention to detail, who can demonstrate empathy and patience\n\nDesired Experience & Qualification\n\n 12 to 24 Months International Call Centre Experience\n\n Clear Credit and Criminal Record\n\n Matric Qaulification\n\n Good Command of English\n\n Experience within Telco and advantage\n\n Sales Experience Required\n\nPackage & Remuneration\n\n Competitive Basic Salary\n\n Weekend Hero Bonus\n\n Shift Alowance\n\n Incentives\n\n Medical Insurance\n\n Provident Fund\n\n Free Transport for every shift endind from 7pm","description_format":"text","description_chars":3580,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-11-06T15:57:00Z"}],"visa":[],"liveness":{"score":78,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.775,"p_room":1,"age_days":8,"expected_fill_days":30,"reasons":["seen:8","win:early"],"computed_at":"2026-11-15T07:52:55Z"},"pay":null,"html_url":"https://alion.io/job/ellio-customer-advisor-sales-through-service","json_url":"https://alion.io/job/ellio-customer-advisor-sales-through-service.json","meta":{"generated_at":"2026-11-15T14:28:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5750,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4496080},"rest":"https://alion.io/mcp/rest/get_company?id=4496080"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fellio-customer-advisor-sales-through-service"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fellio-customer-advisor-sales-through-service"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fellio-customer-advisor-sales-through-service"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ellio-customer-advisor-sales-through-service\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fellio-customer-advisor-sales-through-service"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3875650}},{"tool":"search_jobs","arguments":{"company":4496080,"detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3875650},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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