{"id":3816267,"url":"https://alion.io/job/ellio-customer-advisor","title":"Customer Advisor","company":{"id":4496080,"name":"ellio","domain":null,"url":"https://alion.io/company/ellio-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-05T13:54:52Z","employer_posted_date":null,"last_verified_at":"2026-11-05T13:54:52Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"Introduction\nThe Pre-Payment Front Office has the responsibility for serving customers with gas and electricity services on a pay as you go tariff. It strives to provide excellent service, aligning customers’ ability to pay to debt collection and offer a budgeting service to those without debt.\n\n 12-24 Months International Call centre Experience with Utilities Experience. \n\n Matric Qaulification\n\n Clear Credit and Criminal \n\nAvailable to rotaional shift:\n\nDays of operation\n\nMONDAY - FRIDAY\n\nSATURDAY\n\nSUNDAY\n\nHours of operation\n\n09.00-20:00\n\n09:00-16:00\n\nClosed\n\nAt ellio, we’re committed to a safe, healthy, and professional working environment for our people. Successful candidates must report for every shift fit for duty and remain free from impairment caused by alcohol or other substances throughout working hours. All our people are expected to comply with our workplace alcohol and substance-use policy.\n\nDuties & Responsibilities\nPre-Payment (Pay as you go)\n\n The Pre-Payment Front Office has the responsibility for serving customers with gas and electricity services on a pay as you go tariff. It strives to provide excellent service, aligning customers’ ability to pay to debt collection and offer a budgeting service to those without debt.\n\n They provide all the support services customers require for the operation of their prepayment meters. \n\n Prepayment provides a secure payment method for the Customer base suitable for debt recovery and Customers who prefer to Pay as you go.\n\n The Prepayment front office is responsible for all areas of Customer Contact including:\n\n Meter Installation, removals & exchanges (including Smart installs)\n\n Faults and Emergencies\n\n Debt Settings \n\n Customers with financial vulnerabilities\n\n Support Vulnerable customers, Safe & Practicable checks\n\n Consumption queries\n\n Appointment and De-appointment flows \n\n Siemens online queries\n\n Experian (For credit checking) \n\n Replacement cards and keys\n\n Providing UTRNs for Smart pay as you go customers\n\n Sending RTIs to outlets \n\n Amending electricity and gas credit \n\n Debit and credit investigations \n\n Value add products & services (Boiler care, smart solutions etc.)\n\n Relationships exist with Metering Services and External Utility Companies for In and Out of Area gas and electricity customers. \n\n These processes involve responding to emails, investigation of accounts, billing queries, card and key orders and liaising with external companies to obtain misdirected payments. \n\n Prepayment front office aims to provide a means of secure debt recovery for customers in debt and a secure and convenient “pay as you go” product for customers who desire this method.\n\n All the Centres operate a POD set up which includes support from floorwalkers to offer a better service to customers ensuring the customer request or query is resolved within service level. Where possible, all issues are handled end to end within the pod. \n\nDesired Experience & Qualification\n12-24 Months International Call centre Experience with Utilities Experience. \n\nMatric Qaulification\n\nClear Credit and Criminal \n\nSober Habits\n\nPackage & Remuneration\n\n Permanent Position\n\n Competive Basic Salary\n\n Weekend Hero Bonus\n\n Shift Allowance\n\n Free Transport from 7pm\n\n Medical Insurance","description_format":"text","description_chars":3264,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-11-05T16:04:10Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":25,"reasons":["seen:1","win:early"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/ellio-customer-advisor","json_url":"https://alion.io/job/ellio-customer-advisor.json","meta":{"generated_at":"2026-11-07T12:07:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13160,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4496080},"rest":"https://alion.io/mcp/rest/get_company?id=4496080"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fellio-customer-advisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fellio-customer-advisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fellio-customer-advisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ellio-customer-advisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fellio-customer-advisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3816267}},{"tool":"search_jobs","arguments":{"company":4496080,"detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3816267},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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