{"id":1767678,"url":"https://alion.io/job/elliott-davis-technical-support-analyst","title":"Technical Support Analyst","company":{"id":2238104,"name":"Elliott Davis","domain":"elliottdavis.com","url":"https://alion.io/company/elliottdavis-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":24,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-04T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":81000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":58},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false}],"status":"live","first_seen_at":"2026-09-11T00:00:00Z","employer_posted_date":"2026-09-11","last_verified_at":"2026-10-05T00:22:17Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"WHO WE ARE\nElliott Davis pairs forward-thinking tax, assurance and consulting services with industry-leading workplace culture. Our nine offices - located in the fastest growing cities in the US - are built on a foundation of inclusivity, collaboration, and collective growth. We work daily to provide exceptional service to our people, customers, and our communities. Audit and assurance services are provided by Elliott Davis, LLC(doing business in NC and D.C. as Elliott Davis, PLLC), a licensed CPA firm.\nThe Technical Support Analyst is responsible for providing desktop support and limited desktop administration for the Firm’s in-house employees, contract employees, and remote employees. This person will work with internal clients and peers in the identification, escalation, and resolution of issues, delivery of projects, software/hardware testing, training, and product documentation support. This position is envisioned as an opportunity for an entry-level technology professional with a moderate degree of existing experience, a positive attitude, and a high interest level in technology to provide world-class support and service in an exciting and fast-paced environment.\nResponsibilities\nMaintaining, repairing, and troubleshooting desktop hardware and software packages, as well as mobile desktop hardware and software packages, including devices such as Android and iPhone\n\nLoading workstations for new hires, including desk and office setup with required hardware\n\nCreating documentation such as guides for end-users that describe steps for operating various hardware and software platforms\n\nHelping maintain our firm's internal IT ticketing system, ensuring ticket issues are resolved efficiently and in a timely manner\n\nWorking closely with various firm members to answer their technical inquiries, debug issues, and make recommendations\n\nAssist with troubleshooting and resolution of trouble tickets across Firm footprint, including but not limited to: phone support, remote support, onsite support\n\nDocument procedures and best practices when necessary\n\nRequirements\nBachelor’s degree strongly preferred\n\nPeriodic travel is required for projects, training, office relocations, office visits, or to assist other Support Analysts\n\nThis is a fulltime in-office role with the ability to work remotely on a limited basis after training\n\n1-2 years’ professional experience working in IT, tech-support, or related field\n\nPrevious customer service experience strongly preferred\n\nFamiliarity with technical concepts, practices, and procedures including Active Directory, workstation imaging, and Microsoft System Center\n\nProactive nature and ability to rely on your experience and judgement to plan and accomplish goals\n\nExcellent written, communication, and social skills\n\nThe ability to work both independently and collaboratively with a team\n\nStrong analytical and critical-thinking skills; ability to develop creative solutions\n\nAbility to occasionally lift up to 50 pounds\n\nWHY YOU SHOULD JOIN US\nWe believe that when our employees are able to thrive in all facets of life, their work and impact are that much greater.\nThat's right - all aspects of life, not just your life as an employee, because we understand that there's life beyond your job. Here are some of the ways our work works for your life, your growth, and your well-being: \ngenerous time away and paid firm holidays, including the week between Christmas and New Year’s\nflexible work schedules\n16 weeks of paid maternity and adoption leave, 8 weeks of paid parental leave, 4 weeks of paid and caregiver leave (once eligible) \nfirst-class health and wellness benefits, including wellness coaching and mental health counseling\none-on-one professional coaching\nLeadership and career development programs\naccess to Beyond: a one-of-a kind program with experiences that help you expand your life, personally and professionally\nNOTICE TO 3RD PARTY RECRUITERS\nNotice to Recruiters and Agencies regarding unsolicited resumes or candidate submissions without prior express written approval. Resumes submitted or candidates referred to any employee of Elliott Davis by any external recruiter or recruitment agency by any means (including but not limited to via Internet, e-mail, fax, U.S. mail, and/or verbal communications) without a properly executed written contract for a specified position by an authorized member of the Talent Acquisition team become the property of Elliott Davis. Elliott Davis will not be responsible for, or owe any fees associated with, referrals of those candidates and/or for submission of any information, including resumes, associated with individuals.\nADA REQUIREMENTS\nThe physical and cognitive/mental requirements and the work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nPhysical Requirements\nWhile performing the duties of this job, the employee is:\nRegularly required to remain in a stationary position; use hands repetitively to operate standard office equipment; and to talk or hear, both in person and by telephone\nRequired to have specific vision abilities which include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus\nCognitive/Mental Requirements\nWhile performing the duties of this job, the employee is regularly required to:\nUse written and oral communication skills. \nRead and interpret data, information, and documents. \nObserve and interpret situations. \nWork under deadlines with frequent interruptions; and\nInteract with internal and external customers and others in the course of work.","description_format":"text","description_chars":5808,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Data & Analytics","Information Technology","Professional Services"],"lifecycle":[{"event":"open","at":"2026-10-03T14:27:22Z"}],"visa":[],"liveness":{"score":24,"band":"cold","label":"Long shot","p_open":1,"p_active":0.428,"p_room":0.55,"age_days":23,"expected_fill_days":21,"reasons":["conf:2","stale_co","win:tail","comp:junior"],"computed_at":"2026-10-04T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/elliott-davis-technical-support-analyst","json_url":"https://alion.io/job/elliott-davis-technical-support-analyst.json","meta":{"generated_at":"2026-10-05T00:32:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":633,"day_limit":5000,"remaining_today":4367,"minute_limit":60,"resets_at":"2026-10-06T00:00:00Z"}}}