{"id":3545040,"url":"https://alion.io/job/elliptic-customer-success-manager-2","title":"Customer Success Manager","company":{"id":5886,"name":"Elliptic","domain":"elliptic.co","url":"https://alion.io/company/elliptic","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":90,"open_postings":5,"ghost_share":0,"stale_share":0.4,"repost_share":0,"time_to_fill_p50_days":49,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":118000,"period":"year","method":"role_country_seniority_unknown","sample_n":221},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-30T17:20:17Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-08T23:54:50Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Customer Success Manager\nAre you a passionate, technical and enthusiastic Senior Customer Success Manager with a wealth of experience managing Enterprise customers in the payment and/or crypto industry? Are you looking for your next challenge in an emerging and exciting market? If yes then we want to hear from you!\nThe impact you will have:\nYou will join our global Commercial team, and champion uncovering and developing new commercial opportunities within our base of existing customers. As Customer Success Manager, you will be responsible for managing a nominated list of customers, mainly Enterprises. Your focus will be to drive profitable annual contract revenue contribution and increased market share from the Elliptic solution and service portfolio.\nWorking in partnership with the Customer Success team, you will manage the upsell sales cycle including identifying opportunities, qualifying, negotiating terms, developing custom proposals and closing upsells and renewals to ultimately deliver profitable revenue growth and >100% net account retention for those named accounts.\nThis is an exciting opportunity for an experienced and tech savvy individual looking for a role where you can make an impact not just on the company you work for but also on the market you work in. Fascinating and challenging work is the norm - working at Elliptic is never boring!\nKey Responsibilities\nWhat you’ll do:\nBuild strong relationships with key stakeholders within your account base\n\nFully manage your customers throughout the various phases of the lifecycle from onboarding to renewal and expansion\n\nBe the main point of contact for your accounts internally and externally\n\nAnalyze critical utilization data and assess renewal risk, proactively mitigating risk early on\n\nDevelop net new business through upsell and cross sell opportunities within your region\n\nBuild strategic customer account plans, and manage the commercial cycle independently and/or in collaboration with AEs\n\nDiscovery and scoping of high quality expansion opportunities within existing accounts\n\nConvert customer needs and challenges into qualified opportunities\n\nDevelop custom proposals based on customer requirements\n\nConduct presentations such as QBRs, kickoff calls and product demos\n\nNegotiate terms and renewals\n\nMeet and exceed quarterly and annual quotas for your region and target customers\n\nSkills, Knowledge & Expertise\nYou will be a great fit here if you:\nHave extensive Customer Success experience and can successfully manage, retain and lead expansion opportunities\n\nHave experience in working with a broad set of customers across the region\n\nHave experience creating and working with data flow diagrams of payment schemes and architecture\n\nCan understand the customer’s business model, and how digital assets fit into their strategy\n\nHave the ability to analyse customer usage and engagement data to identify trends and opportunities for additional services\n\nCan manage difficult client relationships, such as churn or downsell conversation, and obtain the best outcome for both the company and our customers.\n\nCan evaluate customer needs and preferences in relation to pricing, product terms and conditions to ensure that client requirements are addressed in commercial proposals\n\nHave a collaborative mindset, and experience working with a larger account team, including Account Executives and Solutions Consultants\n\nAddress problems immediately and can work across functions to solve problems\n\nEnjoy working with pace and energy, building team spirit and cultivating unity and commitment among the team\n\nHave an understanding of complex B2B sales methodologies\n\nAre flexible, adaptable and comfortable with changing priorities\n\nComfortable adopting AI tools to boost productivity, with a curiosity for new ways of working\n\nOur ideal candidate has:\nSolid Account Management experience selling SaaS solutions Experience working with customers distributed across multiple countries/states\n\nStrong relationship building skills, with track record of retention and generating net new business\n\nDemonstrated track record of success and quota over achievement - top 10% performer at your last company\n\nA collaborative mindset, and the ability to share the spotlight\n\nA strong work ethic and an entrepreneur’s mindset. You’re comfortable creating value in a low structure environment while being agile and resilient\n\nInterest and curiosity about digital assets and the crypto economy\n\nBonus Points for:\nUnderstanding of AML/KYC and Forensics space, either in cryptocurrency or traditional financial environments\n\nPayments and/or crypto experience\n\nFamiliar with compliance workflows\n\nExperience selling SaaS solutions to Financial Services\n\nBorderline obsession with emerging technology\n\nJob Benefits\n> How we work:\nHybrid working and the option to work from almost anywhere for up to 90 days per year\n\n£500 Remote working budget to set up your home office space\n\n> Learning & Development:\n$1,000 Learning & Development budget to use on anything (agreed with your manager) that contributes to your growth and development\n\n> Vacation/ Leave:\nHolidays: 25 days of annual leave + bank holidays\n\nAn extra day for your birthday\n\nEnhanced parental leave: we provide eligible employees, regardless of gender or whether they become a parent by birth or adoption, 16 weeks fully-paid leave and leave.\n\n> Benefits:\nPrivate Health Insurance - we use Vitality!\n\nFull access to Spill Mental Health Support\n\nLife Assurance: we hope you will never need this - but our cover is for 4 times your salary to your beneficiaries\n\nCycle to Work Scheme","description_format":"text","description_chars":5613,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Health insurance","Home office","Hybrid work","Parental leave"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Blockchain & Crypto","Blockchain Analytics","RegTech, AML & Compliance"],"lifecycle":[{"event":"open","at":"2026-10-30T20:29:18Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-11-08T10:45:15+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":8,"expected_fill_days":49,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/elliptic-customer-success-manager-2","json_url":"https://alion.io/job/elliptic-customer-success-manager-2.json","meta":{"generated_at":"2026-11-09T03:01:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":774,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5886},"rest":"https://alion.io/mcp/rest/get_company?id=5886"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Felliptic-customer-success-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Felliptic-customer-success-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Felliptic-customer-success-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/elliptic-customer-success-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Felliptic-customer-success-manager-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3545040}},{"tool":"search_jobs","arguments":{"company":"elliptic.co","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3545040},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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