{"id":490532,"url":"https://alion.io/job/elmhurst-university-dispatcher","title":"Dispatcher","company":{"id":8497,"name":"Elmhurst University","domain":"elmhurst.edu","url":"https://alion.io/company/elmhurst-university","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":57,"computed_at":"2026-11-15T07:52:55Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Elmhurst, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":79000,"period":"year","method":"role_country_seniority_unknown","sample_n":19516},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-07-09T00:00:00Z","employer_posted_date":"2026-07-09","last_verified_at":"2026-11-15T19:06:27Z","board_verified":true,"closed_at":null,"days_open":129,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":128},"description":"The Dispatcher reliably and effectively functions as the in-office Public Safety representative, answering calls for service and communicating with patrol staff, Facilities Management personnel, Residence Life and other offices. This position monitors alarms, access control and video security systems, and uses those systems to retrieve information in a timely manner. Dispatchers maintain basic records associated with daily shift activities, and perform data entry of incident reports, parking records and other department information in an accurate and timely manner. In the event of an emergency situation, dispatchers activate the University’s emergency procedures to protect life, prevent injury, protect property, and initiate emergency notifications.\nWork Hours: Monday through Friday, 2:00 PM - 10:00 PM.\nPosition Status: Non-Exempt\nSalary Range: $19.50. This is the expected hourly rate for this position.\nResponsibilities\nAnswers telephone calls, walk-up inquiries, and requests for service.\nGathers appropriate information to assess situations for the proper response and articulates the necessary information to responding officers.\nCommunicates with 911 personnel to request emergency assistance for police, fire and medical response to campus.\nInitiates emergency response procedures, and fulfills responsibilities in handling emergencies in accordance with department’s emergency procedures.\nCommunicates with Public Safety and Facilities Management personnel by phone, radio and in-person, to resolve calls for service and emergency situations.\nOperates computer-based security systems, including video security systems, access control/alarm systems, emergency broadcast systems, fire alarm monitor, 911 call-alert computer, incident report database and dispatch call database.\nUses capabilities of these systems to monitor activity, respond to and manage emergency situations, and collect information to support routine and emergency information needs.\nIssues parking permits and University ID’s, and maintains parking permit files and database.\nPerforms data entry in the University’s main student/employee data system, and utilizes the system to acquire information needed for routine and emergency purposes.\nPrepares and enters information accurately in incident reports and work orders as needed. Electronically distributes reports according to department procedures.\nInteracts in a calm, professional and cordial manner with members of the campus community, including students, staff and faculty, as well as visitors to campus.\nMaintains positive working relationships with campus personnel and local emergency responders.\nMaintains accurate daily log of events.\nPerforms occasional light administrative tasks.\nOther Responsibilities\nDemonstrates a strong commitment to continuous improvement.\nSupports the University’s mission, vision and values.\nPerforms other duties as assigned.\nRequirements\nMinimum Qualifications\nHigh school diploma.\nAbility to speak clearly and be understood via radio and phone communication.\nAbility to read comprehensively and apply both written and verbal directives.\nNormal hearing, due to the heavy volume of telephone and radio communication, audible alarms, and duties requiring monitoring of police/fire/EMS radio traffic.\nStrong command of the English language.\nAbility to maintain calm and professional demeanor during stressful or critical situations.\nAbility to communicate department/University policies and procedures in a professional manner.\nStrong computer skills, including solid experience with Microsoft Office products.\nComfortable with technical equipment to include, radios, scanners, electronic access control, fire panels and PC based programs.\nAbility to work varying shifts, as required to meet departmental requirements.\nPreferred Qualifications\nExperience as a public safety/911 or campus security dispatcher.\nWork Hours:\n Monday through Friday, 2:00 PM - 10:00 PM.\nWorking Conditions/Physical Requirements\n The essential functions of this position are primarily performed in an indoor dispatch center environment, with limited exposure to outdoor weather conditions. Work is often sedentary in nature and requires remaining in a stationary position for extended periods. Required abilities include clear speaking and active hearing for telephone, radio, and in person communication, using close and distance vision when reading documents and monitoring screens, and performing frequent tasks with repetitive fine motor skills, such as typing, writing, and operating dispatch systems and equipment. Work may require occasional lifting, bending, carrying, or otherwise moving objects weighing up to 15 pounds. Qualified applicants who can perform the essential functions of this position with or without reasonable accommodations will be considered.\nBenefits\nAn overview of Elmhurst University benefits is available here.\nInstructions to Applicants\nThis position is designated by Elmhurst University as being safety sensitive. Per University policy, employment in this position is contingent upon completion of a pre-employment drug test with satisfactory results. Testing is performed at the University’s expense in an approved facility within one week of acceptance of a written offer of employment. Candidates may communicate with the testing facility and with Human Resources to explain any positive test results. For additional information regarding this policy, candidates may email Human Resources at  for assistance.","description_format":"text","description_chars":5516,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Higher Education"],"lifecycle":[{"event":"open","at":"2026-09-07T00:25:14Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.479,"p_room":0.28,"age_days":129,"expected_fill_days":57,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-11-15T07:52:55Z"},"pay":null,"html_url":"https://alion.io/job/elmhurst-university-dispatcher","json_url":"https://alion.io/job/elmhurst-university-dispatcher.json","meta":{"generated_at":"2026-11-15T22:56:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19350,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8497},"rest":"https://alion.io/mcp/rest/get_company?id=8497"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Felmhurst-university-dispatcher"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Felmhurst-university-dispatcher"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Felmhurst-university-dispatcher"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/elmhurst-university-dispatcher\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Felmhurst-university-dispatcher"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":490532}},{"tool":"search_jobs","arguments":{"company":"elmhurst.edu","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":490532},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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