{"id":970388,"url":"https://alion.io/job/eloelo-customer-support-executive","title":"Customer Support Executive","company":{"id":2906533,"name":"Eloelo","domain":"eloelo.in","url":"https://alion.io/company/eloelo-in","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":{"grade":"A","score":91,"open_postings":7,"ghost_share":0,"stale_share":0.143,"repost_share":0,"time_to_fill_p50_days":78,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":5500,"max_usd":14000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":16},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-25T11:16:16Z","employer_posted_date":"2026-08-25","last_verified_at":"2026-10-25T06:28:54Z","board_verified":true,"closed_at":null,"days_open":60,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":60},"description":"About Eloelo Group\nEloelo Group is one of India's fastest-growing consumer technology companies, building category-defining products at the intersection of content, technology, and culture. The Group's flagship products - Story TV in micro-drama and Master in micro-learning - have together placed two Eloelo apps in India's Top 10, reaching over 100 million Indians who consume short-form vertical content every day.\nStory TV is India's leading micro-drama platform, with 10M+ users and 500+ original titles produced in partnership with studios like Balaji Telefilms and Applause Entertainment. Master is India's #1 micro-learning app, scaling to 5M+ users in 50 days with 1,000+ bite-sized courses across AI, finance, English, and life skills.\nJob Description - Customer Support Executive\nJob Title:\nCustomer Support Executive\nLocation:\nBangalore (Work from Office)\nExperience:\n1-4 Years\nEmployment Type:\nFull-Time\nJob Summary:\nWe are looking for a Customer Support Executive to join our team and provide excellent customer service. The ideal candidate should have strong communication skills, problem-solving ability, and a customer-first approach. This is an entry-level role suitable for freshers or candidates with basic customer support experience.\nKey Responsibilities:\n* Handle customer queries via calls, chats, emails, or support tickets in a timely and professional manner\n* Resolve customer complaints and provide appropriate solutions within defined TAT\n* Escalate complex issues to the respective internal teams when required\n* Maintain accurate records of customer interactions and issue resolution\n* Ensure high customer satisfaction through quality support and timely follow-up\n* Understand company products/services to provide accurate information to customers\n* Coordinate with internal teams for faster issue resolution\n* Adhere to process guidelines, SLAs, and quality standards\nRequired Skills:\n* Good verbal and written communication skills (English & Hindi preferred)\n* Basic computer knowledge and familiarity with support tools\n* Strong problem-solving and interpersonal skills\n* Ability to handle customer concerns calmly and professionally\n* Quick learner with a positive attitude\n* Comfortable working in a fast-paced environment\nEligibility:\n* Graduate / Undergraduate can apply\n* Freshers are welcome\n* Prior experience in customer support is an added advantage\nWorking Conditions:\n* Work from Office (Bangalore)\nWhat We Offer:\n* Growth opportunities in customer operations\n* Training and skill development\n* Collaborative and dynamic work environment\n* Competitive salary and incentives","description_format":"text","description_chars":2619,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Content Creation","Digital Media"],"lifecycle":[{"event":"open","at":"2026-09-16T17:31:18Z"}],"visa":[],"liveness":{"score":47,"band":"ok","label":"Likely open","p_open":1,"p_active":0.781,"p_room":0.6,"age_days":60,"expected_fill_days":78,"reasons":["conf:3","win:late","crowd:junior"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/eloelo-customer-support-executive","json_url":"https://alion.io/job/eloelo-customer-support-executive.json","meta":{"generated_at":"2026-10-25T08:10:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11660,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2906533},"rest":"https://alion.io/mcp/rest/get_company?id=2906533"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feloelo-customer-support-executive"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feloelo-customer-support-executive"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feloelo-customer-support-executive"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/eloelo-customer-support-executive\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feloelo-customer-support-executive"}]}