{"id":3762049,"url":"https://alion.io/job/elringklinger-customer-quality-engineer","title":"Customer Quality Engineer","company":{"id":2354872,"name":"ElringKlinger","domain":"elringklinger.com","url":"https://alion.io/company/elringklinger-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Easley, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-04T18:52:20Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-04T18:52:20Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Acting as the point of contact between the plant and customer in the case of any complaints or quality problems (series production quality and warranty), incl. on site at the customer's premises if required \nResponsible for initiating, coordinating and tracking remedial measures, incl. the approval of deviations by the customer, in coordination with the technical departments; incl. drawing up the presentation and communicating with the customer\nCoordinating and carrying out customer audits in collaboration with the customer, incl. tracking the remedial measures\nResponsible for monitoring the 8D reports in the customer portals (report on problems solved and cancellation of rejected complaints), and initiating the relevant measures to obtain final agreement on the 8D reports\nResponsible for carrying out the warranty process at the plant as per VDA, internal specifications and Customer-Specific Requirements (CSR) incl. initiating an NTF (no trouble found) process if necessary\nResponsible for recording the warranty parts, incl. analysing the costs and documenting warranty services and warranty statuses, as well as obtaining the specified KPIs \nAnalysing warranty-related data from the field (incl. access to customer warranty portals), and requesting special warranty parts if required, in order to optimise the drafting of contracts with customers\nOther duties, as assigned","description_format":"text","description_chars":1388,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy & Utilities","Manufacturing","Hydrogen Energy","Automotive Components"],"lifecycle":[{"event":"open","at":"2026-11-04T18:52:20Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":64,"reasons":["conf:7","win:early"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/elringklinger-customer-quality-engineer","json_url":"https://alion.io/job/elringklinger-customer-quality-engineer.json","meta":{"generated_at":"2026-11-06T02:00:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3199,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2354872},"rest":"https://alion.io/mcp/rest/get_company?id=2354872"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Felringklinger-customer-quality-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Felringklinger-customer-quality-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Felringklinger-customer-quality-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/elringklinger-customer-quality-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Felringklinger-customer-quality-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3762049}},{"tool":"search_jobs","arguments":{"company":"elringklinger.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3762049},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}