{"id":3510119,"url":"https://alion.io/job/elsevier-academic-success-manager-2","title":"Academic Success Manager","company":{"id":3090,"name":"Elsevier","domain":"elsevier.com","url":"https://alion.io/company/elsevier","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":24,"ghost_share":0,"stale_share":0.833,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brisbane, Australia","Sydney, Australia","Melbourne, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":64000,"max_usd":137000,"period":"year","method":"role_seniority_country_cell","sample_n":8},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-30T07:28:01Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-02T03:04:32Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Academic Success Manager\nAre you skilled in driving meaningful engagement to achieve client success?\nAre you passionate about helping academic institutions maximize the value of innovative healthcare education solutions?\nAbout our Team\nElsevier Health applies innovation, facilitates insights, and helps drive more informed decision-making for our customers across global health. We support health providers by providing accessible, trusted evidence-based information; prepare more medical and nursing students with effective tools and resources; provide insights that help clinicians improve patient outcomes; and support a more personalized and localized healthcare experience. All for the benefit of every patient outcomes.\n\nAbout the Role\nThe Academic Success Manager (ASM) is responsible for driving customer retention, renewals and account growth for Elsevier Health's education solutions across Queensland, Western Australia and Northern Territories\nWith a primary focus on protecting and renewing existing business and identifying upselling opportunities, the ASM works closely with academic institutions to ensure successful adoption, continued engagement and value realization of Elsevier's education solutions. Serving as a trusted advisor to universities, medical schools, nursing schools and other healthcare education institutions, the ASM builds strong relationships with academic stakeholders, supports faculty enablement and demonstrates the ongoing value of Elsevier's solutions.\nThe ASM collaborates closely with Sales, Product, Training and Support teams to maximize customer satisfaction, secure renewals and identify opportunities for account expansion.\nThis is a full-time and permanent role based in our Brisbane office.\nResponsibilities\n1. Drive Customer Retention and Renewals\nProactively manage customer relationships to support timely renewals and minimize customer churn.\nDevelop and execute customer success plans that strengthen engagement, adoption and long-term retention.\nIdentify renewal risks early and implement appropriate customer engagement and recovery strategies.\nCollaborate with Sales and internal stakeholders to ensure successful renewal outcomes.\n2. Build and Strengthen Academic Relationships\nDevelop trusted relationships with academic leaders, faculty members and key institutional decision-makers.\nIdentify and nurture academic champions who advocate for Elsevier Health education solutions.\nUnderstand institutional priorities, curriculum requirements and evolving educational needs.\n3. Drive Product Adoption and Value Realization\nSupport onboarding and ongoing adoption of Elsevier Health education solutions.\nWork with faculty members to integrate digital learning resources into teaching and learning activities.\nMonitor product usage, engagement and customer feedback to identify adoption gaps and improvement opportunities.\nDemonstrate continued value through usage insights, customer success stories and academic outcomes.\n4. Deliver Faculty Training and Enablement\nConduct online and face-to-face product demonstrations, training sessions and workshops.\nSupport educators in maximizing the effectiveness of Elsevier's digital education solutions.\nDevelop scalable customer engagement and enablement initiatives to improve adoption and satisfaction.\n5. Identify Upselling and Account Expansion Opportunities\nIdentify opportunities to expand existing customer subscriptions, product usage and institutional adoption.\nRecommend relevant Elsevier Health education solutions based on customer needs and academic priorities.\nCollaborate with EPSM and Esales Teams to develop and progress upselling opportunities within existing accounts.\nLeverage customer relationships, usage insights and institutional feedback to support account growth.\n6. Foster Cross-Functional Collaboration\nWork closely with Sales, Product, Marketing, Training and Customer Support teams to ensure a consistent customer experience.\nShare customer feedback, market insights and success stories to support continuous improvement.\nCoordinate internal resources to resolve customer challenges and strengthen long-term partnerships.\nRequirements\nBachelor's degree in a related discipline.\n5 years of experience in customer success, account management, academic engagement or education technology.\nExperience engaging universities, medical schools, nursing schools or healthcare education institutions would be advantageous.\nUnderstanding of subscription-based digital solutions, customer retention and renewal processes.\nStrong relationship management, communication, presentation and negotiation skills.\nAbility to interpret customer usage data and identify risks and growth opportunities.\nExperience conducting product demonstrations, customer training and workshops.\nAbility to work independently and collaborate effectively across regional teams.\nWillingness to travel across assigned markets.\nWork in a way that works for you\nWe promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous well-being initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.\nWorking for you\nWe know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:\nLong Service Award: Recognition for your dedication and loyalty.\nFlexible Working Arrangements: Balance work and personal life effectively.\nAccess to Learning and Development Resources: Empowering your professional growth.\nAbout the Business\nA global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.\n\nWe know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Clickhereto access benefits specific to your location.\nWe are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.\nCriminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scamshere.\nPlease read our Candidate Privacy Policy.\nWe are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.\nUSA Job Seekers:\nEEO Know Your Rights.","description_format":"text","description_chars":7333,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Growth opportunities","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Publishing","Clinical Decision Support","Scientific & Lab Software"],"lifecycle":[{"event":"open","at":"2026-10-30T07:28:01Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":26,"reasons":["conf:3","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/elsevier-academic-success-manager-2","json_url":"https://alion.io/job/elsevier-academic-success-manager-2.json","meta":{"generated_at":"2026-11-02T11:31:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15848,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3090},"rest":"https://alion.io/mcp/rest/get_company?id=3090"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Felsevier-academic-success-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Felsevier-academic-success-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Felsevier-academic-success-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/elsevier-academic-success-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Felsevier-academic-success-manager-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3510119}},{"tool":"search_jobs","arguments":{"company":"elsevier.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3510119},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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