{"id":4016646,"url":"https://alion.io/job/elsevier-academic-success-manager-3","title":"Academic Success Manager","company":{"id":3090,"name":"Elsevier","domain":"elsevier.com","url":"https://alion.io/company/elsevier","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":27,"ghost_share":0,"stale_share":0.778,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-10T13:08:42Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-11T05:55:30Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Academic Success Manager\nDo you have experience in academic digital product sales?\nDo you have field sales experience?\nAbout our Team\nElsevier Health applies innovation and insights to support more informed decision-making across global health. We provide healthcare professionals with accessible, trusted, evidence-based information; equip medical and nursing students with effective learning tools and resources; and deliver insights that help clinicians improve patient outcomes. We also support more personalised, locally relevant healthcare experiences-all for the benefit of patients.\nAbout the Role\nThe Academic Success Manager (ASM) drives adoption, retention and growth across a portfolio of academic institutions. The role brings together learning design and pedagogy, in-depth customer knowledge and product fluency to demonstrate value to stakeholders. Through proactive engagement, the ASM helps each institution achieve measurable teaching and learning value, from onboarding through renewal and expansion.\nResponsibilities\nCustomer success & account growth\nOwn account health, anticipate challenges and address adoption risks well before renewal.\nPrioritise engagement during the first 90 days of new business onboarding or following renewal, and begin renewal discussions at least six months in advance.\nMaintain a clear engagement and growth plan for each account, identifying upsell opportunities, additional departments and relevant products, with a clear case for leadership approval.\nUse usage data and pattern recognition to identify early warning signs and take action when adoption is slow.\nRelationship management & stakeholder engagement\nBuild trusted relationships with deans, programme leads, unit coordinators and educators through both leadership-level and faculty-level engagement.\nAlign institutional stakeholders across faculty, library, IT and leadership around a coordinated, practical plan.\nCollaborate with EPSMs and internal teams to avoid duplicate meetings and maintain clear objectives for academic stakeholders.\nManage challenging conversations and escalations professionally, clearly documenting facts, timelines and next steps.\nTraining, onboarding & facilitation\nDeliver use-case-based training aligned with each institution’s learning objectives and curriculum workflows, rather than focusing solely on product features.\nHelp faculty understand how the products can simplify teaching and better prepare students.\nDevelop scalable onboarding resources, such as digital rooms, that provide on-demand training and reduce reliance on annual in-person sessions.\nRequirements\nLearning design & pedagogy: A deep understanding of teaching practice, curriculum design and accreditation processes, with the credibility to engage academics at all levels.\nCustomer knowledge: An understanding of each institution’s barriers, faculty workflows, constraints and academic pressures, and the ability to identify relevant stakeholders beyond library and IT teams.\nProduct knowledge: Broad fluency across the product suite, with the ability to translate features into teaching use cases and connect each session to a specific teaching or learning need.\nCRM & data proficiency: Strong proficiency in customer management tools for reporting, account insights, adoption metrics and engagement tracking.\nCommercial & contractual literacy: An understanding of procurement processes, financial years and budget release cycles to support renewals and growth.\n Planning & execution: The ability to prepare for quarterly business reviews (QBRs), align engagement with regional academic calendars and institutional timelines, and ensure materials are ready in advance.\nCommunication: Confident presentation, patient facilitation and active listening skills, with the ability to simplify complex concepts for diverse audiences.\nWork in a way that works for you\nWe promote a healthy work-life balance across the organisation. Through wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we support our people in meeting their immediate responsibilities and long-term goals.\nFlexible working hours: Adjust your working hours to balance your responsibilities and work when you are most productive.\nWorking for you\nWe recognise that wellbeing and happiness contribute to a long and successful career. Our benefits include:\nComprehensive Health Insurance: Coverage for you, your immediate family and your parents.\nEnhanced Health Insurance Options: Access to competitive rates negotiated by the company.\nGroup Life Insurance: Financial protection for your loved ones.\nGroup Accident Insurance: Additional protection for accidental death and permanent disablement.\nFlexible Working Arrangement: Support for a healthy work-life balance.\nEmployee Assistance Program: Support for personal and work-related challenges.\nMedical Screening: Support for your health and wellbeing.\nModern Family Benefits: Maternity, paternity and adoption support.\nLong-Service Awards: Recognition of dedication and commitment.\nNew Baby Gift: Recognition of the arrival of a new child.\nSubsidised Meals in Chennai: Meals available at discounted rates.\nPaid Time Off: Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave and Gazetted Public Holidays.\nComplimentary Transport in Chennai: Home-to-office and return transport.\nAbout the Business\nAs a global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for society. Building on our publishing heritage, we combine quality information and extensive datasets with analytics to support science and research, health education, interactive learning, healthcare and clinical practice. At Elsevier, your work contributes to addressing global challenges and supporting a more sustainable future. We use innovative technologies and partnerships to advance science and healthcare.\n\nWe know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Clickhereto access benefits specific to your location.\nWe are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.\nCriminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scamshere.\nPlease read our Candidate Privacy Policy.\nWe are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.\nUSA Job Seekers:\nEEO Know Your Rights.","description_format":"text","description_chars":7021,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Health insurance","Life insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Publishing","Clinical Decision Support","Scientific & Lab Software"],"lifecycle":[{"event":"open","at":"2026-11-10T13:08:42Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":0,"expected_fill_days":28,"reasons":["conf:10","stale_co","win:early","comp:brand"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/elsevier-academic-success-manager-3","json_url":"https://alion.io/job/elsevier-academic-success-manager-3.json","meta":{"generated_at":"2026-11-11T09:13:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15190,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3090},"rest":"https://alion.io/mcp/rest/get_company?id=3090"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Felsevier-academic-success-manager-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Felsevier-academic-success-manager-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Felsevier-academic-success-manager-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/elsevier-academic-success-manager-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Felsevier-academic-success-manager-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4016646}},{"tool":"search_jobs","arguments":{"company":"elsevier.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4016646},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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