{"id":2176308,"url":"https://alion.io/job/elsevier-inside-account-manager","title":"Inside Account Manager","company":{"id":3090,"name":"Elsevier","domain":"elsevier.com","url":"https://alion.io/company/elsevier","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dayton, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":95300,"max":158800,"currency":"USD","period":"year","gross":null,"usd_annual":158800},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-09-21T00:00:00Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-10-14T11:05:55Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"About the Role\nAs an Inside Account Manager, you will manage a portfolio of academic and government customers, serving as a trusted advisor throughout the customer lifecycle. You will be responsible for driving customer engagement, subscription renewals, adoption of Elsevier solutions, and strategic growth opportunities across a defined territory.\nWorking collaboratively with field account managers, product specialists, customer consultants, and internal business partners, you will develop long-term relationships with library leaders, researchers, faculty, administrators, and government stakeholders to support their research, teaching, and learning objectives while contributing to Elsevier's business growth.\nResponsibilities\nManage a portfolio of academic and government accounts, building long-term relationships with customers and serving as their primary inside sales contact.\nDrive customer retention by managing subscription renewals, identifying risks, and developing strategies that maximize customer value and long-term partnerships.\nConduct proactive customer outreach through phone, email, virtual meetings, and digital engagement to strengthen relationships, increase product adoption, and uncover expansion opportunities.\nUnderstand institutional priorities, research initiatives, funding environments, and collection development needs to recommend solutions aligned with customer objectives.\nIdentify opportunities to expand Elsevier's portfolio, including journal subscriptions, eBooks, databases, research intelligence solutions, AI-enabled products, and workflow tools.\nDevelop pricing proposals, renewal strategies, and business cases while negotiating within established pricing and commercial guidelines.\nManage the complete sales process from opportunity identification through forecasting, proposal development, contract execution, and post-sale follow-up.\nPartner closely with Field Account Managers to execute strategic account plans and coordinate customer engagement across complex accounts.\nCollaborate with Product Specialists, Customer Consultants, Marketing, and Customer Success teams to deliver exceptional customer experiences.\nMaintain accurate account plans, opportunity pipelines, forecasts, and customer activity within Salesforce and other CRM systems.\nMonitor market trends, competitive activity, higher education funding, and government research priorities to identify new growth opportunities.\nMeet or exceed assigned renewal, revenue, and growth objectives while maintaining a high level of customer satisfaction.\nQualifications\nBachelor's degree or equivalent experience.\nExperience in account management, inside sales, customer success, or consultative B2B sales.\nExperience working with academic institutions, libraries, government agencies, research organizations, or other knowledge-based customers is preferred.\nStrong consultative selling, relationship management, and customer engagement skills.\nExcellent communication and presentation skills with the ability to interact effectively with librarians, faculty, researchers, procurement professionals, and institutional leaders.\nDemonstrated ability to manage multiple customer relationships and prioritize competing demands in a fast-paced environment.\nExperience using Salesforce or similar CRM platforms to manage pipelines, forecasts, and customer engagement.\nStrong analytical skills with the ability to interpret customer usage, trends, and business needs to develop strategic recommendations.\nProven ability to negotiate and manage subscription renewals while identifying opportunities for revenue growth.\nHighly collaborative with the ability to work across cross-functional teams to deliver customer-focused solutions.\nWork in a Way That Works for You\nWe promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.\nWorking Pattern\nWorking flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.\nAbout the Business\nA global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.\n\nU.S. National Base Pay Range: $95,300 - $158,800. Geographic differentials may apply in some locations to better reflect local market rates.\n\nWe know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Clickhereto access benefits specific to your location.\nWe are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.\nCriminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scamshere.\nPlease read our Candidate Privacy Policy.\nWe are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.\nUSA Job Seekers:\nEEO Know Your Rights.","description_format":"text","description_chars":6067,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Publishing","Financial Data & Market Intelligence"],"lifecycle":[{"event":"open","at":"2026-10-09T14:09:40Z"}],"visa":[],"liveness":{"score":31,"band":"fade","label":"Fading","p_open":1,"p_active":0.562,"p_room":0.55,"age_days":23,"expected_fill_days":19,"reasons":["conf:13","win:tail","comp:brand"],"computed_at":"2026-10-14T06:34:16Z"},"pay":{"stated_usd_annual":158800,"is_top_pay":true},"html_url":"https://alion.io/job/elsevier-inside-account-manager","json_url":"https://alion.io/job/elsevier-inside-account-manager.json","meta":{"generated_at":"2026-10-14T16:38:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21094,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3090},"rest":"https://alion.io/mcp/rest/get_company?id=3090"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Felsevier-inside-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Felsevier-inside-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Felsevier-inside-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/elsevier-inside-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Felsevier-inside-account-manager"}]}