{"id":2175602,"url":"https://alion.io/job/elsevier-publishing-client-success-consultant","title":"Publishing Client Success Consultant","company":{"id":3090,"name":"Elsevier","domain":"elsevier.com","url":"https://alion.io/company/elsevier","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":22000,"max_usd":45000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1641},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-09T14:09:40Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-14T11:05:55Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"About the Role\nThis mid-level role is for a consultant who has moved past the basics and is ready to manage a fuller portfolio of institutional and journal clients with less day-to-day oversight.\n Accounts at this level often include Premier-tier institutions with higher-touch expectations, sometimes including in-person engagement, alongside a steady base of established journal relationships.\nYou will take on new client onboarding from the ground up when it comes your way, and you will be trusted to resolve most issues, technical or relational, without needing a manager in the loop.\nThis role also suits someone whose interests lean toward account management, project management, or specialized publishing work, since much of the day-to-day builds those skills.\nResponsibilities\nManage a portfolio of institutional and journal clients end to end: onboarding, ongoing support, and renewal conversations.\nLead new client launches independently, including Premier accounts with higher service expectations.\n Guide editors and librarians through editorial workflow questions and platform best practices, drawing on solid working knowledge of academic publishing.\nTroubleshoot technical issues directly, including HTML/CSS work, before escalating.\nCoordinate with Sales and Account Management colleagues on client status and account health, and flag concerns clearly and early.\n Support and share knowledge with entry-level colleagues as opportunities arise.\nRequirements\nFluent in Arabic and English, comfortable moving between day-to-day client conversations and more formal written communication.\nSolid, hands-on experience in academic publishing or a closely related customer-facing field.\nDemonstrated ability to manage multiple client accounts independently, with sound judgment about when to escalate versus resolve directly.\nWorking knowledge of HTML/CSS.\nAround 3 to 4 years in a customer-facing role, ideally including exposure to academic publishing, Editorial Manager, or Digital Commons.\nBachelor's degree preferred.\nPreferred Qualifications\nFamiliarity with XML and APIs.\nInterest in AI tools and how they are being applied to editorial and research integrity workflows.\nInterest in growing toward account management, project management, or a mentorship-oriented path.\nAbout Digital Commons\nDigital Commons is Elsevier's hosted repository platform, used by faculty, researchers, and students at hundreds of institutions worldwide to publish and track the impact of their scholarly work. Learn more at elsevier.com/products/digital-commons.\nTo Apply\nSubmit a resume and a short cover letter describing your fit for the role.\nAbout Us\nElsevier is an equal opportunity employer. Qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, contact , or if based in the US, call 1.855.833.5120. Please read our Candidate Privacy Policy.\n\nWe know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Clickhereto access benefits specific to your location.\nWe are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.\nCriminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scamshere.\nPlease read our Candidate Privacy Policy.\nWe are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.\nUSA Job Seekers:\nEEO Know Your Rights.","description_format":"text","description_chars":4350,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Arabic","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Publishing","Financial Data & Market Intelligence"],"lifecycle":[{"event":"open","at":"2026-10-09T14:09:40Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.847,"p_room":1,"age_days":4,"expected_fill_days":17,"reasons":["conf:13","win:early","comp:junior,brand"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/elsevier-publishing-client-success-consultant","json_url":"https://alion.io/job/elsevier-publishing-client-success-consultant.json","meta":{"generated_at":"2026-10-14T21:30:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28817,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3090},"rest":"https://alion.io/mcp/rest/get_company?id=3090"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Felsevier-publishing-client-success-consultant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Felsevier-publishing-client-success-consultant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Felsevier-publishing-client-success-consultant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/elsevier-publishing-client-success-consultant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Felsevier-publishing-client-success-consultant"}]}