{"id":2175945,"url":"https://alion.io/job/elsevier-senior-quality-test-engineer-ii-2","title":"Senior Quality Test Engineer II","company":{"id":3090,"name":"Elsevier","domain":"elsevier.com","url":"https://alion.io/company/elsevier","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"QA","role_family":"QA","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10500,"max_usd":26000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":28},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agentforce","optional":false},{"name":"Agile","optional":false},{"name":"AI Agents","optional":false},{"name":"Apex","optional":false},{"name":"Copilot","optional":false},{"name":"Hallucination","optional":false},{"name":"LLM","optional":false},{"name":"LLM Guardrails","optional":false},{"name":"Monday.com","optional":false},{"name":"MuleSoft","optional":false},{"name":"Playwright","optional":false},{"name":"Rest API","optional":false},{"name":"Scrum","optional":false},{"name":"Selenium","optional":false},{"name":"Self-Healing","optional":false},{"name":"Shift-Left","optional":false},{"name":"Shift-Left Security","optional":false},{"name":"SOAP","optional":false}],"status":"live","first_seen_at":"2026-10-01T00:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-17T21:15:37Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"Senior Quality Test Engineer II - Salesforce + AI\nDo you enjoy driving the quality strategy for complex software systems?\nAbout our Team:-\nDigital Business Solutions (DBS) delivers innovation and solves customer and business problems by leveraging the power of technology, data, and - increasingly - AI. Within DBS, the AI Innovation team focuses specifically on identifying and delivering agentic and generative AI capabilities across our Salesforce ecosystem and adjacent platforms. We partner with sales teams and Elsevier colleagues to drive intelligent automation, frictionless personalized experiences, and streamlined processes that support cost optimization and growth. We provide the expertise to understand business challenges and translate them into practical, responsible AI-enabled solutions.\nAbout the Role:-\nThis position performs complex quality engineering and test design assignments for AI-driven and agentic solutions built on our Salesforce platform (2,000+ users) and adjacent integrated systems (Oracle Sales Cloud Incentive Comp, Gainsight, Monday.com, and others). This role owns the quality strategy for both traditional deterministic Salesforce functionality (Apex, LWC, Flow, integrations) and non-deterministic AI/agentic capabilities (Agentforce agents, prompt-driven automations, generative AI features), where \"correctness\" must be evaluated differently than in conventional software. This position mentors more-junior QA engineers, partners closely with developers and business analysts to shape testable requirements, and represents quality and responsible-AI considerations throughout the SDLC - from design through production monitoring.\nResponsibilities:-\n5+ years of Software Quality Engineering / Test Engineering experience, with 2+ years testing enterprise Salesforce implementations \nBS Engineering/Computer Science or equivalent experience required \nExperience testing AI/ML-driven, LLM-powered, or generative AI features strongly preferred \nSalesforce certifications (Platform App Builder, and/or AI Associate/AI Specialist) a plus \nExperience in regulated, audited, or compliance-driven release environments a plus \nInterface with developers, business analysts, and product owners to finalize testable requirements and acceptance criteria for both deterministic and AI-driven features \nWrite and review detailed test plans, test cases, and evaluation frameworks for complex system components, including AI agents, automations, and generative AI features \nDesign and maintain evaluation suites (golden datasets, regression benchmarks, output-quality rubrics) for agentic and generative AI capabilities where traditional pass/fail testing doesn't apply \nExecute and automate functional, regression, integration, and performance testing across the Salesforce platform and adjacent systems (Oracle Incentive Comp, Gainsight, Monday.com) \nIdentify, document, and drive resolution of complex defects, including subtle AI behavior issues (hallucination, drift, bias, inconsistent outputs) \nPartner with developers to shift quality left - reviewing designs, prompts, and agent configurations before build, not just after \nEstablish and evangelize quality and responsible-AI standards across the squad, including guardrails for reviewing and validating AI-generated code and AI-generated outputs before production release \nSupport release management, packaging, and compliance/audit requirements with appropriate test evidence and traceability \nMonitor production AI features for quality drift and performance degradation, and define escalation paths when thresholds are breached \nTrain and mentor less-senior QA engineers on Salesforce testing methodologies, automation frameworks, and AI/agentic testing practices \nKeep abreast of new Salesforce platform releases, Agent force/AI feature developments, and emerging tools and techniques in AI quality assurance \nAll other duties as assigned\nRequirements:-\nAdvanced knowledge of software quality methodologies (Agile/Scrum, risk-based testing, shift-left testing) as applied to Salesforce release cycles and org governance \nStrong proficiency in Salesforce test automation: Apex unit/integration testing, LWC Jest testing, UI automation frameworks (e.g., Provar, Selenium, Playwright) for Salesforce \nStrong understanding of Salesforce data model, sharing/security model, and how data quality and permission structures affect both functional and AI feature testing \nWorking knowledge of SOQL/SOSL for test data validation and querying, and of integration testing across REST/SOAP APIs, Platform Events, and middleware (e.g., MuleSoft) \nHands-on experience testing AI-driven and agentic features, including: \nDesigning test approaches for non-deterministic outputs: evaluation rubrics, golden datasets, regression suites for prompts/agent behavior, and acceptable-variance thresholds \nTesting Agent force agents, Copilot/Einstein-style features, and prompt-builder workflows for accuracy, grounding, hallucination risk, and adherence to business rules \nEvaluating AI outputs for bias, data privacy, and responsible-AI concerns, and partnering with stakeholders to define acceptance criteria for \"good enough\" AI behavior \nUsing AI-assisted testing tools (e.g., AI-driven test case generation, self-healing test automation, AI code/PR review assistants) to increase test coverage and efficiency \nMonitoring AI feature performance and drift in production, and defining feedback loops for continuous evaluation \nStrong knowledge of test-driven and behavior-driven development practices, and ability to shape acceptance criteria before code is written \nAbility to write and review detailed test plans, test cases, and evaluation frameworks for complex system components, including AI agent/automation designs \nAbility to triage and drive resolution of complex defects across Apex, LWC, Flow, integrations, and AI/agentic behavior \nStrong research skills, including staying current on Salesforce release notes, Agentforce/AI feature rollouts, and emerging AI quality-assurance practices \nKnowledge of the broader sales technology tool stack (CPQ/Incentive Comp platforms, Gainsight, Monday.com) and how quality risk surfaces across integrated systems \nAbility to interface competently with developers, business analysts, product owners, and platform admins to finalize testable requirements \nGood oral and written communication skills, including the ability to explain AI evaluation results, confidence levels, and residual risk to non-technical stakeholders.\nWork in a way that works for you\nWe promote a healthy work/life balance across the organization. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, family leave and tuition reimbursement, we will help you meet your immediate responsibilities and long-term goals.\nWorking flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.\nWorking for you\nAt Elsevier, we know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:\nGroup Health Insurance Policy (covering self and family)\nGroup Life insurance/accident policy\nGenerous long-service awards\nNew Baby gift\nSubsidized food provided (applies to India - Chennai)\nCasual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, Gazetted Public Holiday and Maternity/Paternity Leave\nFree Transport provided to and from the office (applies to India - Chennai)\nAbout Us\nA global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world\n\nWe know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Clickhereto access benefits specific to your location.\nWe are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.\nCriminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scamshere.\nPlease read our Candidate Privacy Policy.\nWe are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.\nUSA Job Seekers:\nEEO Know Your Rights.","description_format":"text","description_chars":9322,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Health insurance","Life insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Publishing","Financial Data & Market Intelligence"],"lifecycle":[{"event":"open","at":"2026-10-09T14:09:40Z"}],"visa":[],"liveness":{"score":73,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.807,"p_room":0.9,"age_days":16,"expected_fill_days":28,"reasons":["conf:0","velocity","win:mid","comp:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/elsevier-senior-quality-test-engineer-ii-2","json_url":"https://alion.io/job/elsevier-senior-quality-test-engineer-ii-2.json","meta":{"generated_at":"2026-10-17T23:22:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1686,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3090},"rest":"https://alion.io/mcp/rest/get_company?id=3090"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Felsevier-senior-quality-test-engineer-ii-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Felsevier-senior-quality-test-engineer-ii-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Felsevier-senior-quality-test-engineer-ii-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/elsevier-senior-quality-test-engineer-ii-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Felsevier-senior-quality-test-engineer-ii-2"}]}