{"id":794572,"url":"https://alion.io/job/eltropy-sre-and-devops-team-manager","title":"SRE Manager","company":{"id":673287,"name":"Eltropy","domain":"eltropy.com","url":"https://alion.io/company/eltropy","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":87,"open_postings":9,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":65,"computed_at":"2026-10-31T05:58:55Z"}},"role":"DevOps","role_family":"DevOps","seniority":"lead","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"UTC-8 – UTC+5:30","utc_offset_min":-8,"utc_offset_max":5.5},"hiring_geo_confidence":"structured","locations":["India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":83000,"period":"year","method":"role_seniority_country_cell","sample_n":16},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon EKS","optional":false},{"name":"AWS","optional":false},{"name":"CI/CD","optional":false},{"name":"GitHub Actions","optional":false},{"name":"Google GKE","optional":false},{"name":"IAM","optional":false},{"name":"Incident Management","optional":false},{"name":"Jenkins","optional":false},{"name":"Kubernetes","optional":false},{"name":"Platform Engineering","optional":false},{"name":"Pulumi","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Terraform","optional":false},{"name":"GCP","optional":true}],"status":"live","first_seen_at":"2026-08-16T23:25:20Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-31T07:37:28Z","board_verified":true,"closed_at":null,"days_open":75,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":75},"description":"SRE and DevOps Team Engineer | 100% Remote - India\nWe are seeking an experienced SRE & DevOps Manager to lead the team responsible for the reliability, automation, and scale of our SaaS platform. This is a hands-on role: you will work closely with engineering leadership to improve processes, operate incident management and on-call practices, and guide and develop a team of engineers - while remaining close enough to the systems to support the team through difficult operational challenges with credibility.\nYou will be accountable for the availability, performance, and operational maturity of our cloud environments, and for promoting a team culture grounded in reliability, ownership, and continuous improvement. The role coordinates day-to-day across Indian Standard Time (IST) and US time zones.\nResponsibilities \nTeam leadership: Lead, mentor, and grow a team of SRE/DevOps engineers. Work closely with engineering leadership to assess team needs and develop talent.\n Incident management: Oversee the incident management process end to end - on-call rotations, escalation paths, incident command, postmortems, and follow-through on root cause analysis (RCA) and preventative actions.\nReliability practices: Define and drive SRE principles including SLIs, SLOs, error budgets, capacity planning, and observability standards across services. Champion a culture of reliability and operational excellence.\nProcess improvement: Partner with engineering leadership to identify and implement process improvements across the team’s operational priorities, balancing feature delivery, reliability work, security, and cost efficiency. Guide and support the team’s day-to-day work.\nCross-time-zone collaboration: Coordinate a distributed team and support model across IST and US time zones, ensuring effective handoffs, coverage, and communication.\nLeadership partnership: Interface with engineering leadership to align infrastructure investments with business and compliance goals. Report on team health, reliability metrics, and operational performance. Assist engineering leadership in managing the team, including department-wide initiatives and roadmap planning.\nRequired Experience & Skills \nLeadership experience: 2-3 years of experience as a team lead or manager in a DevOps/SRE environment.\nDistributed teams: Proven experience leading and coordinating distributed teams across time zones, specifically IST and US, including on-call coverage and handoffs.\nIncident management: Experience running an incident management process - on-call, escalation, incident command, severity frameworks, and driving blameless postmortems and RCA to completion.\n Cloud infrastructure: Strong hands-on background across multi-cloud environments (e.g., AWS, Kubernetes - GKE & EKS, managed databases, object storage, networking, IAM) with flexibility to work across multiple cloud providers.\n Platform Engineering: Solid experience with Infrastructure-as-Code practices (Terraform, Pulumi, or similar) and CI/CD tooling (GitHub Actions, Jenkins, or similar).\n Observability: Experience with modern observability practices and tooling (metrics, logging, tracing, alerting).\nPreferred Qualifications \nExperience improving and scaling an SRE/DevOps function, on-call program, or reliability practice.\nExperience in FinTech or another regulated environment with security and compliance requirements.\nExperience optimizing data infrastructure and database operations.\nExperience improving observability across multiple cloud technologies.\nA background in designing for cost-efficiency, resilience, and security in cloud infrastructure.\nAbout Eltropy\nEltropy is a rocket ship FinTech on a mission to disrupt the way people access financial services. Eltropy enables financial institutions to digitally engage in a secure and compliant way. Using our world-class digital communications platform, community financial institutions can improve operations, engagement, and productivity. CFIs (Community Banks and Credit Unions) use Eltropy to communicate with consumers via Text, Video, Secure Chat, co-browsing, screen sharing, and chatbot technology - all integrated into a single platform bolstered by AI, skill-based routing, and other contact center capabilities.\n Eltropy Values\nCustomers are our North Star\nNo Fear - Tell the Truth\nTeam of Owners\nEltropy is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.\nIf you're a seasoned DevOps manager with a passion for automation, reliability, and secure cloud infrastructure - we’d love to hear from you.\nApply now and help us build the backbone of tomorrow’s financial engagement platform.","description_format":"text","description_chars":4784,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","AI Agents"],"lifecycle":[{"event":"open","at":"2026-09-12T04:41:47Z"},{"event":"close","at":"2026-09-12T23:12:40Z"},{"event":"reopen","at":"2026-10-21T21:50:35Z"}],"visa":[],"liveness":{"score":35,"band":"fade","label":"Fading","p_open":1,"p_active":0.792,"p_room":0.44,"age_days":75,"expected_fill_days":65,"reasons":["conf:2","win:tail","crowd:"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/eltropy-sre-and-devops-team-manager","json_url":"https://alion.io/job/eltropy-sre-and-devops-team-manager.json","meta":{"generated_at":"2026-10-31T07:41:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11407,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":673287},"rest":"https://alion.io/mcp/rest/get_company?id=673287"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feltropy-sre-and-devops-team-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feltropy-sre-and-devops-team-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feltropy-sre-and-devops-team-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/eltropy-sre-and-devops-team-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feltropy-sre-and-devops-team-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":794572}},{"tool":"search_jobs","arguments":{"company":"eltropy.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":794572},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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