{"id":2421106,"url":"https://alion.io/job/elyon-international-cloud-team-process-specialist-2","title":"Cloud Team Process Specialist","company":{"id":4380395,"name":"ELYON International","domain":"elyoninternational.com","url":"https://alion.io/company/elyon-international","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"senior","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"GCP","optional":false},{"name":"Incident Management","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Ansible","optional":true},{"name":"CloudFormation","optional":true},{"name":"GitHub Actions","optional":true},{"name":"ITIL","optional":true},{"name":"ITSM","optional":true},{"name":"Jenkins","optional":true},{"name":"Jira","optional":true},{"name":"LLM","optional":true},{"name":"ServiceNow","optional":true},{"name":"Terraform","optional":true}],"status":"closed","first_seen_at":"2026-10-09T00:00:00Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-15T18:38:10Z","board_verified":false,"closed_at":"2026-10-15T18:38:10Z","days_open":6,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":6},"description":"Cloud Team Process Specialist\nREMOTE\nThe Cloud Team Process Specialist will design, implement, and sustain process, tooling, and behavioral changes required to efficiently onboard customers to cloud services and support ongoing cloud operations. This role partners with product, development, infrastructure, and business stakeholders to translate technical and programmatic requirements into clear SOPs, automated workflows, training, and continuous improvement activities that improve customer experience and operational efficiency.\nKey Responsibilities\nDesign and maintain cloud process frameworks and SOPs for onboarding, support, and lifecycle operations, ensuring they are clear, actionable, and auditable.\nLead change management activities for cloud process updates and new capabilities, including stakeholder analysis, communication plans, training plans, adoption metrics, and reinforcement mechanisms.\nMonitor customer experience and operational telemetry; synthesize feedback loops to identify bottlenecks, failure modes, and opportunities for process or technical improvements.\nDefine and implement process automation opportunities using industry best practices and AI-assisted tooling to reduce manual effort, decrease cycle time, and improve consistency.\nFacilitate cross-functional collaboration with development, infrastructure, product, and business teams to translate requirements into updated processes, runbooks, and automated workflows.\nCreate and maintain up-to-date technical and process documentation (runbooks, SOPs, knowledge base articles) and ensure appropriate version control and access.\nDesign and deliver training and enablement for operations staff, support teams, and stakeholders; measure adoption and effectiveness.\nMeasure and report on OCM and operational metrics (e.g., onboarding time, Mean Time to Resolution, support ticket volume, automation coverage, adoption rates) and drive action from results.\nSupport governance activities, including process compliance, audit readiness, and formal SOW/SLA change coordination when required.\nServe as the primary point of contact for change-related issues during program milestones and escalations.\nBasic Qualifications\n5+ years of experience in organizational change management, process improvement, or cloud operations support.\nDemonstrated experience creating SOPs, runbooks, or operational playbooks for technical teams.\nStrong experience with stakeholder engagement, training development/delivery, and adoption change plans.\nFamiliarity with cloud platforms (AWS, Azure, or Google Cloud) and cloud operational concepts (onboarding, incident management, service lifecycle).\nExperience with process automation tools or scripting (e.g., Python, PowerShell, or workflow platforms) or demonstrated ability to partner with automation engineers.\nSolid analytical skills with experience using operational metrics to drive decisions.\nExcellent written and verbal communication skills; proven ability to create clear technical/process documentation and present to technical and non-technical audiences.\nBachelor’s degree in Business, IT, Computer Science, or related field (or equivalent experience).\nPreferred Qualifications\nCertification in Organizational Change Management (e.g., Prosci, ACMP) or change management coursework.\nHands-on experience with cloud-native automation/orchestration tools (e.g., Terraform, CloudFormation, Ansible, Jenkins, GitHub Actions) or RPA/workflow products.\nExperience implementing AI-assisted process automation or intelligent workflows (e.g., LLM-based assistants, process mining, RPA with AI).\nPrior experience in defense or highly regulated environments with knowledge of contract funding models and audit/compliance implications.\nFamiliarity with ITIL/ITSM practices and tools (ServiceNow, Jira Service Management).\nExperience working with Statement of Work (SOW) changes, offload funding requests, and program-directed cost allocation.\nAdvanced degree in a relevant discipline, or equivalent combination of education and experience.\nBenefits:\nPaid sick leave, Medical/Dental (optional), 401 (k) Retirement Plan (optional), Employer Paid Life Insurance, Employer Paid Short Term Disability, Optional Life Insurance.\nELYON International, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.","description_format":"text","description_chars":4504,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Data & Analytics","Information Security"],"lifecycle":[{"event":"open","at":"2026-10-13T05:06:15Z"},{"event":"close","at":"2026-10-15T18:38:10Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/elyon-international-cloud-team-process-specialist-2","json_url":"https://alion.io/job/elyon-international-cloud-team-process-specialist-2.json","meta":{"generated_at":"2026-10-18T12:05:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18051,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4380395},"rest":"https://alion.io/mcp/rest/get_company?id=4380395"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Felyon-international-cloud-team-process-specialist-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Felyon-international-cloud-team-process-specialist-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Felyon-international-cloud-team-process-specialist-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/elyon-international-cloud-team-process-specialist-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Felyon-international-cloud-team-process-specialist-2"}]}