Role in General Housekeeping (PFH)
ABOUT THE FUNCTION
This function is to ensure exceptional Guest experience in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless dining experience. Ensure that each guest becomes a happy fan of our products, by delighting them from welcome until farewell. The function is to maintain the established standards of cleanliness in rooms and public areas according to standards set by the hotel and ensure orderliness and attractive condition of rooms, floors, lift landings, corridors and pantries.
WHAT YOU WILL NEED TO SUCCEED
Previous experience in similar and/or related fields in a 5* Hotel.
At least 1-year experience at same level.
Proficient in English Language
Minimum qualification required is High school diploma/higher secondary
PERFORMANCE DRIVEN CULTURE; WHAT WILL YOU BE MEASURED AGAINST
Conduct all operational tasks in Housekeeping while living up to service standards and procedures.
Go the extra (s)mile where you can.
Timeliness in order taking and delivery of requests to guests.
Prevent complaints and ensure adequate service recovery where needed.
Pro-actively communicate with fellow Ambassadors, always with the Guest’s interests at heart.
COMPETENCIES
Put Customer First
Drive for Results
Learning
Resilience
Adaptability
WHAT WE BELIEVE IN
At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.
Customer Focus
Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences.
Ownership Mindset
No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete.
Fast Paced
Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers.
Talent and Tenacity
Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.
Adaptability
We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.
PERFORMANCE DRIVEN CULTURE; WHAT WILL YOU BE MEASURED AGAINST
Conduct all operational tasks in Housekeeping while living up to service standards and procedures.
Go the extra (s)mile where you can.
Timeliness in order taking and delivery of requests to guests.
Prevent complaints and ensure adequate service recovery where needed.
Pro-actively communicate with fellow Ambassadors, always with the Guest’s interests at heart.
WHAT YOU WILL NEED TO SUCCEED
Previous experience in similar and/or related fields in a 5* Hotel.
At least 1-year experience at same level.
Proficient in English Language
Minimum qualification required is High school diploma/higher secondary