{"id":3597774,"url":"https://alion.io/job/emaratech-manager-sme-acquiring","title":"Manager - SME Acquiring","company":{"id":77812,"name":"emaratech","domain":"emaratech.ae","url":"https://alion.io/company/emaratech-ae","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":92,"open_postings":3,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dubai, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-02T05:48:22Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-04T03:52:15Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"This role builds noqodi's SME acquiring business, Business-in-a-Box, and owns its P&L. The Manager leads a team of 10-11 Sales Executives and the Outsourced Sales Partners channel to sign, onboard and grow micro and small merchants across the UAE.\nThe Manager also rebuilds how SME merchants are onboarded, so a signed merchant is live within days rather than weeks. They are noqodi's eyes on the SME market: they feed competitor moves, pricing and market trends back to the Manager - Acquiring Business and the Director - Commercials\nKey responsibilities\n1. P&L and targets\nOwn the SME acquiring P&L: merchants signed and live, TPV, revenue, cost of sale and contribution after team cost.\nSet monthly targets by Sales Executive and by Outsourced Sales Partner, and track delivery weekly.\nPrepare the SME budget and forecast with Finance and Business Intelligence, and explain variances.\nGrow revenue per merchant by cross-selling the full bundle: POS, SoftPOS, online checkout, Pay by Link, business wallet, WPS payroll and cards.\n2. Sales team leadership\nLead, coach and manage 10-11 Sales Executives: territories, daily activity, pipeline reviews and performance management.\nRecruit and onboard new Sales Executives in line with the hiring plan, and keep the team at full productivity.\nBuild a sales playbook: target segments, prospect lists, pitch, objection handling and the conversion from noqodi's existing government-fee payers.\nRun sales campaigns through free zones, typing centres, business centres, accountants and associations.\n3. Incentive policy\nDesign the sales incentive plan for the SME team, and for Outsourced Sales Partners, with HR and Finance, for approval by the Director - Commercials.\nLink incentives to merchants live and transacting, TPV and revenue, not only merchants signed.\nReview the plan every year and track its cost against the revenue it drives.\n4. Outsourced Sales Partners\nSelect, onboard and manage Outsourced Sales Partners: contracts, targets, commission terms and service levels.\nTrain partner staff on noqodi's products, pricing, KYB requirements and onboarding steps.\nTrack partner productivity and merchant quality monthly, and replace partners that miss targets.\n5. Merchant onboarding revamp\nMap the current SME onboarding journey end to end, from application to first transaction, and remove delays.\nRedesign the process with Operations, Risk and Compliance and Product: simpler KYB, digital applications, e-signatures, risk-based checks and automated MID and terminal setup.\nSet and track an onboarding turnaround target, aiming for T+2 from complete application to live merchant.\nMake sure faster onboarding stays within noqodi's risk, scheme and regulatory requirements.\n6. Merchant activation and retention\nMake sure signed merchants start transacting quickly; track activation within 30 days of going live.\nMonitor inactive and declining merchants, and run re-activation and retention actions.\nGather merchant feedback on products and service, and act on it with Product and Operations.\n7. Market and competitor intelligence\nTrack competitor offers, pricing and promotions in the SME market: banks, PSPs, fintechs and POS providers.\nShare competitor and market feedback with the Manager - Acquiring Business every month, with Business Intelligence support.\nRecommend changes to SME pricing, products and bundles based on what the market and the sales team see.\nRequirements\nEducation\nBachelor's degree in Business, Finance, Engineering or a related field.\nAn MBA is an advantage.\nExperience\n8-12 years in SME or merchant acquiring sales with a bank, acquirer, PSP or fintech in the UAE.\nAt least 3 years leading a field sales team of 8 or more, with a track record of meeting merchant acquisition targets.\nExperience managing third-party or outsourced sales agents, including their commission structures.\nHas designed or run a sales incentive plan.\nHas improved an onboarding, sales or operations process with measurable results.\nTechnical and payments knowledge\nSME acquiring products: POS, SoftPOS, payment gateway, Pay by Link and QR.\nMerchant onboarding requirements: KYB, documentation, risk checks, MCC and MID setup.\nSME pricing: MDR, fixed fees, bundles and terminal economics.\nAdjacent SME services: business accounts and wallets, WPS payroll and business cards are an advantage.\nWorking knowledge of CRM and sales dashboards.\nSkills\nStrong sales leader: sets clear targets, coaches daily and holds the team to account.\nProcess thinker: sees where a journey slows down and fixes it with the teams that own it.\nBuilds strong relationships with partners, merchants and internal teams.\nCommercial judgement: knows when a merchant and a deal make money.\nFluent English; Arabic is an an advantage in the UAE SME market.","description_format":"text","description_chars":4777,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Government","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-11-02T05:48:22Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":25,"reasons":["conf:2","win:early"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/emaratech-manager-sme-acquiring","json_url":"https://alion.io/job/emaratech-manager-sme-acquiring.json","meta":{"generated_at":"2026-11-04T07:34:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11801,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":77812},"rest":"https://alion.io/mcp/rest/get_company?id=77812"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Femaratech-manager-sme-acquiring"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Femaratech-manager-sme-acquiring"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Femaratech-manager-sme-acquiring"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/emaratech-manager-sme-acquiring\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Femaratech-manager-sme-acquiring"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3597774}},{"tool":"search_jobs","arguments":{"company":"emaratech.ae","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3597774},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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