Receptionist - Thessaloniki

About the Role

As a Receptionist, you will be the first point of contact for our guests and a key contributor to creating a positive and memorable first impression. Your role is central to delivering outstanding customer service and ensuring a smooth guest journey from arrival to departure.

With strong communication skills, attention to detail, and a passion for hospitality, you will help create a welcoming and professional front-office experience.

Life at the Hotel

The front desk is the heart of the hotel. Every day is different — check-ins, check-outs, guest requests, problem-solving, and close collaboration with all departments. In this fast-paced environment, flexibility, organization, and calm professionalism are essential.

You will be part of a supportive and team-oriented workplace where guest satisfaction is always the priority.

What You’ll Do

• Manage guest arrivals and departures, ensuring a smooth and welcoming experience
• Handle reservations, modifications, and cancellations using the property management system
• Deliver excellent customer service by responding to inquiries and resolving complaints
• Coordinate with other departments to meet guest needs and requests
• Process payments, billing, and financial transactions accurately
• Provide guests with information on hotel facilities, local attractions, and transportation
• Maintain accurate records of guest information, transactions, and special requests
• Ensure the reception area remains tidy, organized, and inviting

Your Uniqueness is Welcome

We believe outstanding receptionists combine professionalism with genuine warmth and hospitality. They are organized, adaptable, and always guest-focused.

We’re looking for someone who:

• Has previous experience in a receptionist or front office role (hospitality experience is a plus)
• Communicates fluently in both English and Greek, verbally and in writing
• Demonstrates strong organizational skills and attention to detail
• Is familiar with hotel systems such as Protel or similar (considered an asset)
• Thrives in a fast-paced, multitasking environment
• Has a friendly, professional demeanor and a strong focus on guest satisfaction
• Is flexible to work shifts, including weekends and holidays

What we offer

• Continuous training and professional development
• A dynamic, international, and data-driven work environment
• The opportunity to work with a leading hospitality group
• Accommodation (for resort properties) and meals provided

Ready to join our Community?