{"id":3878276,"url":"https://alion.io/job/embrace-software-inc-associate-customer-success-manager","title":"Associate Customer Success Manager","company":{"id":2381402,"name":"Embrace Software Inc.","domain":"embracesoftwareinc.com","url":"https://alion.io/company/embracesoftwareinc","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":true},{"name":"Jira","optional":true},{"name":"Microsoft Excel","optional":true},{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-11-06T17:22:17Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-11T03:12:30Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Embrace Industrial Group serves\nsome of the largest manufacturers in the world, including the Top 8 of 10\nChemical, Top 3 of 10 Automotive, and Top 3 of 5 Oil and Gas companies, as well\nas leading Heavy Machinery and Food manufacturers.\nRadiant is a next-generation\nIoT platform focused on enterprise-grade asset tracking. Our technology\nempowers organizations to manage and monitor critical and mobile assets in real\ntime-boosting visibility, accountability, and operational efficiency with\nminimal IT infrastructure.\nThe Role\nWe are hiring an Associate Customer Success Manager to sit at the intersection of technical\ndelivery and customer relationship management. You will be the primary\npost-sale contact for a portfolio of enterprise and mid-market\naccounts-responsible for ensuring deployments go smoothly, customers adopt the\nplatform effectively, and the business retains and grows its relationships over\ntime.\nWhat sets this role apart from a\ntraditional CSM is the technical depth it requires. You will get hands-on with\nhardware configuration, deployment validation, and integration troubleshooting,\nwhile also running the strategic account motion: QBRs, health reviews, renewal\nplanning, and expansion. You will work closely with Solutions Engineering,\nSupport, and Product to make sure customers see measurable value from their\nRadiant deployment.\nThis role is a strong fit for\nsomeone who wants to combine technical problem-solving with strategic account\nownership, and who is looking to grow their customer success career in a\nfast-moving, product-driven environment.\nWhat You Will Do\nTechnical Delivery & Implementation Support\nManage hardware configuration, deployment validation, and device readiness for your accounts, coordinating with Solutions Engineering and Operations to ensure on-time, accurate delivery \nServe as the technical point of contact for product behavior questions, integration issues, and configuration requirements across your book of business\nTriage and track support requests for your accounts, partnering with the Support team on resolution and working to identify and address patterns before they become escalations\nParticipate in customer onboarding, ensuring new deployments meet technical requirements and that end users are set up for success from day one\nCustomer Success & Account Management\nOwn the post-sale relationship for a designatedportfolio of accounts, serving as the customer's primary point of contact and\ninternal advocate\n\nRun quarterly business reviews and executive check-ins,translating account health data into clear narratives and actionable plans\n\nDevelop and execute renewal and expansion strategies,identifying growth opportunities and flagging risk early\n\nDeliver product training and enablement for new usersand existing teams, with a focus on driving adoption across the CALM and Life\nSafety product lines\n\nMaintain accurate account records, health scores, andpipeline data in CRM and customer success platforms\n\nAct as the voice of the customer internally, bringingstructured feedback to Product and Engineering to inform roadmap decisions\n\nRequirements\nWhat We Are Looking For\n2-3 years of experience in a post-sale,implementation, or technical customer-facing role at a B2B SaaS or IoT company\n\nDemonstrated comfort with technical systems-you canwork through a configuration problem, understand how hardware and software\ninteract, and communicate technical concepts clearly to non-technical audiences\n\nSome track record of owning customer relationships andsuccess metrics such as NRR, retention, or time-to-value\n\nConfident running structured conversations with seniorstakeholders, including QBRs and executive business reviews\n\nExperience coordinating with Support or Engineering ontime-sensitive issues, with a strong sense of when to escalate and when to\nresolve\n\nClear, organized communicator with a bias towarddocumentation and structured follow-through\n\nNice to Have\nHands-on experience with RFID, BLE, GPS, or other IoThardware technologies\n\nBackground in manufacturing, automotive, oil and gas,or life-safety industries\n\nExperience building or delivering customer training andenablement programs\n\nFamiliarity with Salesforce, Atlassian Suite(Confluence, Jira), and Google Suite; strong Excel proficiency is a plus.\n\nHow You Will Be Measured\nFirst Six Months\nTechnical ramp: independently managing deploymentreadiness and device-related customer issues without escalation\n\nTime-to-value for new accounts entering your portfolio\nQuality and consistency of customer communication anddocumentation\n\nOngoing\nNet revenue retention and gross revenue retentionacross your book\n\nOn-time delivery of QBRs, health assessments, andrenewals\n\nSLA adherence and support ticket resolution timeswithin your accounts\n\nCustomer satisfaction and engagement scores\nExpansion pipeline sourced and influenced\nBenefits\n Competitive salary commensurate with experience.\nOpportunities for career advancement and professional development.\nExperience collaborating with a diverse, global team within a remote work setting.\nComprehensive Health Benefits to support your wellbeing and peace of mind.\nEmployer contributions to your 401(k)/RRSP","description_format":"text","description_chars":5196,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Investment Holding Companies"],"lifecycle":[{"event":"open","at":"2026-11-06T17:22:17Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":13,"reasons":["conf:0","velocity","win:early","comp:junior"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/embrace-software-inc-associate-customer-success-manager","json_url":"https://alion.io/job/embrace-software-inc-associate-customer-success-manager.json","meta":{"generated_at":"2026-11-11T04:19:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4611,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2381402},"rest":"https://alion.io/mcp/rest/get_company?id=2381402"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fembrace-software-inc-associate-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fembrace-software-inc-associate-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fembrace-software-inc-associate-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/embrace-software-inc-associate-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fembrace-software-inc-associate-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3878276}},{"tool":"search_jobs","arguments":{"company":"embracesoftwareinc.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3878276},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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