{"id":3616684,"url":"https://alion.io/job/embrace-software-inc-sr-systems-cloud-operations-engineer","title":"Sr Systems & Cloud Operations Engineer","company":{"id":2381402,"name":"Embrace Software Inc.","domain":"embracesoftwareinc.com","url":"https://alion.io/company/embracesoftwareinc","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Apache HTTP Server","optional":false},{"name":"Apache Tomcat","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Cloudflare","optional":false},{"name":"DNS","optional":false},{"name":"Java","optional":false},{"name":"PowerShell","optional":false},{"name":"SIEM","optional":false},{"name":"SOC 2","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"Ansible","optional":true},{"name":"Apache Solr","optional":true},{"name":"Bicep","optional":true},{"name":"CloudFormation","optional":true},{"name":"ElasticSearch","optional":true},{"name":"Terraform","optional":true},{"name":"VMWare","optional":true}],"status":"live","first_seen_at":"2026-11-02T16:45:14Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-04T12:01:42Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"This is a remote position.\nHirezon (Interview Exchange) runs hiring, onboarding and HR forms software for higher education institutions. We are part of the Embrace EdTech portfolio. You will own production uptime, backups and recovery for our platform.\nWe are looking for an experienced Systems Administrator with strong production operations experience and broader CloudOps capabilities. Your immediate focus will be Hirezon's production environment, where you will own production uptime, infrastructure operations, backups, recovery and operational reliability.\nThis is a hands-on production role. You will diagnose failures across Windows, SQL Server, infrastructure and Java web applications, recover systems safely, and leave behind runbooks and operational records another engineer can follow.\nBeyond day-to-day system administration, you will also help evaluate and improve our infrastructure architecture across private cloud and public cloud environments. This includes capacity planning, infrastructure lifecycle management, right-sizing, cost optimization, resilience, automation and identifying opportunities to simplify or modernize infrastructure.\nThe role may also contribute to infrastructure and CloudOps initiatives across other Embrace portfolio companies as needed.\nTechnology you will work with\nPrivate cloud and managed hosting environments such as Rackspace; AWS and Azure; Windows Server and Active Directory; SQL Server; Apache HTTP Server and Tomcat hosting Java web applications; SAML single sign-on; CDN and web application firewall platforms; cloud and object storage; monitoring, security and vulnerability management platforms; and infrastructure automation tooling.\nWhat you will own\nProduction availability: Monitoring and alerting, incident triage, production troubleshooting, hosting-provider escalations and participation in the on-call rotation.\nSQL Server operations: Backups and recovery, point-in-time restores, SQL Agent jobs, performance and integrity checks, upgrades, capacity planning and cluster maintenance.\nBackup and disaster recovery: Regular restore and DR testing, offsite and immutable backup integrity, backup key management, and recovery objectives agreed with the business.\nWindows and hosted infrastructure: Windows Server, Active Directory, service accounts, clustering, storage, compute, capacity, lifecycle management and infrastructure documentation.\nPrivate cloud and CloudOps: Help design and evolve private-cloud and public-cloud infrastructure, including compute, storage, networking, availability, backup and security architecture.\nInfrastructure planning and capacity: Monitor utilization and growth trends, forecast infrastructure needs, identify capacity constraints, and recommend infrastructure changes before they become production issues.\nInfrastructure optimization and cost management: Review hosting and cloud utilization, identify underutilized or oversized resources, evaluate hosting alternatives, and recommend opportunities to improve performance, resilience and cost.\nInfrastructure architecture and modernization: Maintain current-state architecture documentation and help evaluate opportunities to simplify, consolidate, modernize or migrate infrastructure across private cloud and public cloud environments.\nWeb and application tier: Apache, Tomcat and Java runtime upgrades; TLS certificates; DNS and domains. Partner with Engineering on SSO, search-service and application infrastructure upgrades, each with a tested rollback.\nSecurity hardening: WAF and firewall rules built in partnership with the security team. Changes should be narrow, tested and reversible, with customer workflows checked before and after implementation. Apply appropriate hardening baselines to servers and infrastructure services.\nPatching and vulnerability remediation: Regular patch cycles with staged validation, maintenance windows, risk prioritization and rollback plans.\nAccess and secrets: Privileged access, MFA, service accounts, certificates and API keys, with regular access reviews and secure operational practices.\nMonitoring, logs and audit evidence: Log collection, operational monitoring, incident evidence, infrastructure evidence for SOC 2 and customer security reviews, and corrective actions tracked through closure.\nAutomation and operational standardization: Use PowerShell and other appropriate tools to automate repetitive administration, monitoring, validation, backup and operational tasks. Improve consistency through reusable scripts, checklists and runbooks.\nArchitecture, lifecycle and vendors: Maintain infrastructure diagrams, lifecycle records, renewal tracking, vendor SLAs, capacity plans and hosting/cloud cost reviews.\nHow you will work with others\nEngineering: Engineering owns application code and releases. You own infrastructure and production operations, and work together on cross-layer incidents, releases and architecture changes.\nSecurity team: Security establishes priorities, standards and policies. You implement, validate and operationalize infrastructure security controls.\nHosting and cloud providers: You manage operational escalations, understand the architecture of the hosted environments and hold providers accountable to SLAs.\nEmbrace portfolio teams: Where appropriate, you may assist other portfolio companies with infrastructure assessments, CloudOps practices, capacity planning, architecture, operational reliability and cost optimization.\nDistributed team: Colleagues work across multiple time zones, so operational handoffs, incident records and runbooks must be clear and written.\nScheduled maintenance and urgent incidents mean some nights and weekends.\nRequirements\nMust have\n7+ years administering Windows Server in production for a SaaS, enterprise or hosted application environment.\nHands-on SQL Server operations including backup chains, restores, point-in-time recovery, Agent jobs, index maintenance, upgrades and clustering. You have personally restored a production database to a point in time.\nWindows failover clustering, Active Directory, Group Policy and service-account dependencies.\nStrong production operations experience, including monitoring, incident response, root-cause analysis, change management and operational recovery.\nExperience managing compute, storage, networking and capacity in private-cloud, hosted or virtualized infrastructure environments.\nApache HTTP Server and Tomcat configuration, including TLS and reverse proxy configurations for Java applications.\nDNS, CDN/WAF and certificate management using Cloudflare or similar platforms.\nStrong understanding of WAF and firewall rules, including rule ordering, exceptions, rate limits and false positives.\nEnterprise vulnerability management and patch-management tools and practices.\nSIEM, XDR/MDR and log tooling, including analysis, alert tuning and monitoring.\nPowerShell scripting for administration, automation and operational checks, including logging and error handling.\nWorking experience with a public cloud platform such as Azure or AWS, including storage, backup, compute, networking, identity and security concepts.\nUnderstanding of infrastructure capacity planning, right-sizing, performance optimization and cost optimization.\nExperience evaluating infrastructure architecture and making recommendations around scalability, availability, resilience and lifecycle management.\nExperience with immutable or protected backup storage.\nPrior SOC 2, HECVAT, GovRAMP/StateRAMP or similar audit/compliance work.\nExperience managing hosting, infrastructure or cloud providers against SLAs.\nCalm incident handling and a habit of documenting fixes and turning operational knowledge into runbooks.\nClear written communication and handoffs across teams and time zones.\nAvailability for night/weekend on-call and scheduled maintenance.\nNice to have\nExperience designing or operating private-cloud, VMware, hosted or hybrid-cloud infrastructure.\nAzure and/or AWS architecture experience beyond basic administration.\nCloud and infrastructure cost-management experience, including right-sizing, reserved capacity, storage-tier optimization and vendor cost analysis.\nInfrastructure-as-Code or configuration-management experience such as Terraform, Bicep, CloudFormation, Ansible or similar.\nExperience performing infrastructure modernization or cloud-readiness assessments.\nExperience migrating workloads between traditional hosting, private cloud and public cloud.\nSAML SSO using Shibboleth or similar platforms, and search platforms such as Solr or Elasticsearch.\nEnough Java and SQL knowledge to trace an application error into the infrastructure layer and back.\nAutomated backup and restore testing.\nExperience building infrastructure dashboards, capacity forecasts or operational health reports.\nFirst 90 days\nWeeks 1 to 2: Learn the Hirezon environment, architecture, runbooks and escalation paths. Join the on-call rotation and run the daily backup and production health review.\nBy day 30: Own monitoring and alerting. Complete a point-in-time restore on an isolated server. Own the certificate and domain renewal calendar. Run a patch cycle with validated rollback and participate in a DR exercise.\nBy day 60: Deliver a capacity, infrastructure lifecycle and architecture review covering compute, storage, databases, backups, network dependencies and critical infrastructure risks. Identify immediate reliability, performance and cost optimization opportunities.\nBy day 90: Produce a prioritized infrastructure improvement plan covering operational reliability, capacity, security, automation and cost optimization. Critical runbooks should be usable by a second operator. Establish monthly reporting for backups, recovery tests, patching, certificates, incidents, capacity and infrastructure health.\nOver time, you will also help establish reusable infrastructure and CloudOps practices that can benefit other Embrace portfolio companies.\nHow we hire\nExpect a conversation about production incidents you personally handled, infrastructure decisions you have made, and a practical recovery and troubleshooting exercise using sample material we supply.\nWe may also walk through a sample hosted environment and ask how you would assess its reliability, capacity, architecture, operational risks and cost structure.\nWe will ask for references who can speak to your operational ownership. Please do not share confidential information or credentials from another employer.\nHirezon is an equal opportunity employer. We welcome applicants of every background and do not discriminate on any basis protected by law.\nBenefits\nCompetitive salary commensurate with experience.\nOpportunities for career advancement and professional development.\nExperience collaborating with a diverse, global team.\nComprehensive Health Benefits to support your wellbeing and peace of mind.","description_format":"text","description_chars":10875,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-02T16:45:14Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":13,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/embrace-software-inc-sr-systems-cloud-operations-engineer","json_url":"https://alion.io/job/embrace-software-inc-sr-systems-cloud-operations-engineer.json","meta":{"generated_at":"2026-11-04T16:56:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25950,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2381402},"rest":"https://alion.io/mcp/rest/get_company?id=2381402"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fembrace-software-inc-sr-systems-cloud-operations-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fembrace-software-inc-sr-systems-cloud-operations-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fembrace-software-inc-sr-systems-cloud-operations-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/embrace-software-inc-sr-systems-cloud-operations-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fembrace-software-inc-sr-systems-cloud-operations-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3616684}},{"tool":"search_jobs","arguments":{"company":"embracesoftwareinc.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3616684},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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