{"id":2480352,"url":"https://alion.io/job/embracesoftwareinc-solutions-engineer","title":"Solutions Engineer","company":{"id":2381402,"name":"Embrace Software Inc.","domain":"embracesoftwareinc.com","url":"https://alion.io/company/embracesoftwareinc","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":104000,"max_usd":214000,"period":"year","method":"global_role_seniority_cell","sample_n":1501},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Claude","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"MQTT","optional":false},{"name":"MS SQL","optional":false},{"name":"Postman","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-13T22:35:18Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-14T22:34:27Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"This is a remote position.\nEmbrace Industrial Group supports some of the world’s largest and most complex manufacturers-serving 8 of the Top 10 global Chemical companies, 3 of the Top 10 Automotive companies, and 3 of the Top 5 Oil & Gas companies, along with industry leaders in Heavy Machinery and Food Manufacturing.\nRadiant RFID is a next-generation IoT platform under the Embrace umbrella, focused on enterprise-grade asset tracking. Our technology empowers organizations to manage and monitor critical and mobile assets in real time-boosting visibility, accountability, and operational efficiency, all while requiring minimal IT infrastructure.\nAbout the Role\nWe're looking for a technically versatile IoT Solutions Engineer to own the customer experience end to end - from pre-sales scoping and solution design, through implementation and delivery, to post-launch support and account growth. This is a hands-on, customer-facing role for someone who's comfortable moving between a whiteboard conversation with a customer's ops team and a technical deep-dive with engineering.\nYou'll work across the full lifecycle of our IoT deployments (BLE, RFID, GPS, and related hardware), translating business and operational needs into scoped, documented technical solutions - then seeing them through to a successful handoff and beyond.\nWhat You'll Do\nPre-Sales\nPartner with Sales on technical discovery calls, scoping conversations, and solution design for prospective customers\nTranslate customer requirements gathered in conversation into clear, documented technical solutions\nAssess and document solution complexity to support accurate implementation estimates\nDeliver product and platform demos tailored to a customer's use case\nDelivery & Implementation\nConfigure front-end platform settings and integrations to match the agreed solution\nWork hands-on with RFID, BLE, GPS, and other IoT hardware during deployment and testing\nBuild and troubleshoot integrations using APIs, webhooks, and MQTT\nCollaborate closely with our engineering team (a global, distributed team) to resolve technical issues and refine solutions\nManage and configure mobile devices as part of deployment\nPost-Sales / Ongoing Success\nOwn a clean handoff from delivery into steady-state support\nDefine and document scope of work for customer engagements\nTrain customer teams - technical concepts in plain language for non-technical stakeholders\nAnalyze deployment and usage data (Excel, SQL) to monitor solution health and identify opportunities\nServe as an ongoing technical point of contact for assigned accounts\nRequirements\nTechnical Experience\nHands-on experience with RFID, BLE, GPS, or other IoT hardware technologies\nFront-end platform configuration\nWorking knowledge of APIs, webhooks, and MQTT-based integrations\nStrong Excel skills and comfort with data analysis\nWorking knowledge of SQL\nExperience with mobile device management (MDM)\nProven ability to translate customer conversations into technical requirements and documented solutions\nCustomer-Facing Experience\nRunning customer demos and product/platform walkthroughs\nDelivering training that makes technical concepts accessible to non-technical audiences\nComfortable owning the relationship across the full pre-sale-to-delivery arc, not just one stage\nSoft Skills\nHighly organized, with the ability to manage multiple accounts and projects at once\nSelf-starter who takes ownership without needing close direction\nGenuinely enjoys solving complex, ambiguous technical problems\nWilling and able to travel up to 50%\nTools & Applications\nPostman\nAtlassian suite (Jira)\nSalesforce\nCAD or similar design/visualization tools\nMSSQL\nComfort using AI tools (e.g., Claude) to support day-to-day work\nQualifications\n5-10 years of experience in a solutions engineering, sales engineering, or technical customer success role\nDemonstrated experience owning technical relationships across pre-sales, implementation, and post-sales\nBachelor's degree in a technical field or equivalent practical experience\nBenefits\nCompetitive base salary.\nComprehensive benefits package (medical, dental, 401(k), etc.).","description_format":"text","description_chars":4124,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-13T22:35:18Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":35,"reasons":["conf:4","win:early"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/embracesoftwareinc-solutions-engineer","json_url":"https://alion.io/job/embracesoftwareinc-solutions-engineer.json","meta":{"generated_at":"2026-10-15T01:06:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1328,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2381402},"rest":"https://alion.io/mcp/rest/get_company?id=2381402"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fembracesoftwareinc-solutions-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fembracesoftwareinc-solutions-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fembracesoftwareinc-solutions-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/embracesoftwareinc-solutions-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fembracesoftwareinc-solutions-engineer"}]}