{"id":2480353,"url":"https://alion.io/job/embracesoftwareinc-technical-service-engineer","title":"Technical Service Engineer","company":{"id":2381402,"name":"Embrace Software Inc.","domain":"embracesoftwareinc.com","url":"https://alion.io/company/embracesoftwareinc","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":79000,"period":"year","method":"global_role_seniority_cell","sample_n":5064},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DNS","optional":false},{"name":"Hyper-V","optional":false},{"name":"Proxmox VE","optional":false},{"name":"VMWare","optional":false}],"status":"live","first_seen_at":"2026-10-13T22:35:18Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-14T22:34:27Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"This is a remote position.\nEmbrace Finance & Banking Group serves 1,100 institutions across North America including nearly 450 financial institutions comprising of 150+ credit unions and 250+ banks, spanning the Top 50 U.S. banks as well as community financial institutions that power regional growth.\nCSPI is a pioneering SaaS company within the Embrace portfolio of companies. As a trusted partner to financial institutions for over 35 years, we have empowered community banks and credit unions with innovative solutions that drive operational excellence and enhance the customer experience. Our flagship product, Aurora Advantage, delivers a comprehensive suite of mission-critical solutions-including core banking, digital and mobile banking, lending, account opening, bill pay, and managed IT services.\nWe continue to grow rapidly and remain dedicated to helping financial institutions thrive in an increasingly digital world. We are seeking a Technical Service Engineer to join our team. Under minimal supervision, the Technical Service Engineer is responsible for the installation, maintenance, and troubleshooting of hardware and software systems including PCs, servers, switches, firewalls, Microsoft and other applications. This position requires strong problem-solving skills, attention to detail, excellent communication, and the highest degree of confidentiality in handling customer data. Works independently and collaboratively within a team to ensure high levels of customer satisfaction and support CSPI's goals.\nESSENTIAL FUNCTIONS\nTroubleshoots technical issues, identifies root causes, tests, and implements solutions.\nInstalls and maintains network security systems, including firewalls, Active Directory, file security, backups, disaster recovery, and data encryption.\nEvaluates and recommends hardware, peripheral devices, and software for customer environments.\nPerforms and oversees software installations, configurations, and upgrades.\nProvides on-site and remote support to customers in a professional and courteous manner.\nMaintains accurate records and documentation of issues and resolutions in the company knowledgebase.\nOperates company vehicles for travel to customer sites; valid driver’s license required.\nRequirements\nKNOWLEDGE, SKILLS, AND ABILITIES\nSolid understanding of network communications including LAN, WAN, subnets, DNS, etc.\nStrong working knowledge of PC/server hardware and Microsoft operating systems.\nFamiliarity with virtual systems such as VMware, Hyper-V, and Proxmox is a plus.\nEffective communication skills-written, verbal, and interpersonal-with both coworkers and customers.\nAbility to write clear and concise technical documentation.\nHigh level of integrity and confidentiality in handling sensitive customer information.\nCapable of working independently and as part of a team in a fast-paced environment.\nMINIMUM QUALIFICATIONS\nAssociate degree in Computer Information Technology, Computer Information Systems, or a related field.\nMinimum of four (4) years’ experience in a computer service or technical support role.\nOr an equivalent combination of education and experience approved by the President of CSPI.\nWORKING CONDITIONS\nTypical office and customer site environments.\nRequires travel using company vehicles.\nMay include after-hours or on-call support.\nBenefits\nCompetitive base salary.\nComprehensive 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