{"id":2653788,"url":"https://alion.io/job/embraer-customer-maintenance-support-representative-sanford-fl","title":"Customer Maintenance Support Representative - Sanford, FL","company":{"id":1779103,"name":"Embraer","domain":"embraer.com","url":"https://alion.io/company/embraer","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"B","score":82,"open_postings":14,"ghost_share":0,"stale_share":0.929,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sanford, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":84000,"max_usd":158000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4830},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T19:16:10Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-26T05:22:35Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"POSITION SUMMARY\nActs as the main point of contact for aircraft maintenance for our clients or operators, to handle all operational / technical / administrative problems regarding aircraft during maintenance.\nJOB RESPONSIBLITIES\nResponsible, under the direction of the Operations Manager, for proactively resolving customer service issues involving Embraer Executive Jet MRO Service Centers.\nManage customer aircraft through EEJS MRO center maintenance/repair processes by providing primary (written & verbal) customer, hangar, and maintenance communication; tracking aircraft maintenance status; and generating & presenting cost estimates.\nCommunicate aircraft issues with Customer. Identifies solutions and defines ways to provide good customer service.\nPrepare and provide Quotes for customer review and approval.\nDiscuss applicable Quotes and Flat Rates with Customer. \nIdentify record, analyze and evaluate service bulletins, reports, documents, manuals, technical publications, criticisms presented, detected technical/operational problems, need for repair/changes, parts, components and/or system replacement. \nWork directly with the customer and/or their representative to ensure applicable Customer Bulletins (post-delivery obligation agreements, if applicable), Alert Bulletins, Service Bulletins, Service Newsletters, and Advisory Circulars are complied with where possible prior to the aircraft return to service.\nBrief customer on all aspects of services available from EEJS relative to the maintenance, operation and support of their aircraft.\nUpsells additional work to Customer. \nReview work to be accomplished (Arrival Debrief) with Customer upon arrival of the aircraft.\nAssist the Customer in planning, scheduling and performing all maintenance tasks associated with operation of their Embraer Executive Jet.\nPresents and discusses alternative solutions for maintenance and/or modifications problems. \nCollect COD payment, review payment terms with Customer.\nCoordinate Customer requirements with Operations Manager and / or Production Maintenance Supervisor\nObtain approval from Customer to work discrepancies generated from inspections. \nPrice codes work packages, reviews labor charges, builds, reviews and deliver Pro-Forma invoice to Customer. \nReview work completed and all inspection findings (RTS Debrief) with Customer prior to departure of the aircraft.\nMakes follow-up call to Customer and update Customer response form (MFA). \nResponsible for Service Center Safety and P3E Actions specific to his function. \nBack-up for the Operations Manager\nWorks closely with areas such as Sales, Operations, Engineering, QC, Materials and Finance to ensure both customer & company requirements are met or exceeded.\nConduct aircraft, engine and APU logbook inspections when requested.\nAddress any technical inquiries from the customer with the proper Embraer designated business unit service. Provide input and inform ahead the related EEJS Field Service Representative and/or Customer Account Manager on issue(s).\nEstablish and maintain a professional working relationship with the customers’ personnel.\nWork with management to support special contractual requirements and/or customer request\nPerform other duties as assigned.\nESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES\nEducation:\nBachelor’s or high school graduate with technical training and knowledge normally achieved through graduation from a university.\nDesirable: A&P license preferred with well-developed technical knowledge of specific types and models of aircraft turbine engines.\nExperience:\nGenerally, 5-7 years of experience in related aviation sales/customer service experience, acquired in the aviation/aeronautical industry.\nKnowledge, Skills & Abilities:\nMust possess strong written and verbal communications skills\nAircraft maintenance aspects, client support and service quality techniques, \nBasic accounting skills, \nRead and interpret drawings\nEmbraer products\nNegotiation techniques\nDemonstrate above average proficiency in Microsoft Word and Excel as well as learn any corporate or industry software used by the position (Quantum from Component Control, FlightDocs, CAMPs, FlyEmbraer, etc)\nWorking Conditions / Environment/ Special Requirements\nAbility to work in a safe professional manner adhering to all regulatory requirements including, OSHA, EPA, State and Federal regulations.\nGENERAL COMMITMENT FOR ALL EMPLOYEES\nCommitment to company values and complies with department norms, policies, directives, and procedures. \nIncorporates Lean and P3E processes and concepts into daily activities. \nStrive for continuous improvement to processes and procedures. \nHonors and protects confidential and proprietary documents and information. \nSatisfies work schedule requirements. \nThe job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required by the employee. Performs other duties as assigned.\nEmbraer is an Equal Opportunity Employer.","description_format":"text","description_chars":5005,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Defense Manufacturing","Aircraft Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-15T22:30:20Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.581,"p_room":0.9,"age_days":10,"expected_fill_days":21,"reasons":["conf:0","stale_co","win:mid"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/embraer-customer-maintenance-support-representative-sanford-fl","json_url":"https://alion.io/job/embraer-customer-maintenance-support-representative-sanford-fl.json","meta":{"generated_at":"2026-10-26T09:34:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12994,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1779103},"rest":"https://alion.io/mcp/rest/get_company?id=1779103"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fembraer-customer-maintenance-support-representative-sanford-fl"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fembraer-customer-maintenance-support-representative-sanford-fl"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fembraer-customer-maintenance-support-representative-sanford-fl"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/embraer-customer-maintenance-support-representative-sanford-fl\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fembraer-customer-maintenance-support-representative-sanford-fl"}]}