{"id":1355783,"url":"https://alion.io/job/embraer-customer-support-engineer","title":"Customer Support Engineer","company":{"id":1779103,"name":"Embraer","domain":"embraer.com","url":"https://alion.io/company/embraer","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"B","score":75,"open_postings":10,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":49,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dallas, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":95000,"period":"year","method":"role_country_seniority_unknown","sample_n":7190},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-25T14:46:59Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-01T17:09:00Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"POSITION SUMMARY\nEnsures engineering technical E175 support to company clients and operators.\nJOB RESPONSIBLITIES\nIdentifies, records, analyzes and evaluates service bulletins, reports, documents, manuals, technical publications, criticisms presented, detected technical/operational problems, need for repair/changes, parts, components and/or system replacement. \nAnalyzes issues/matters related to structure and aeronautical systems, generators and engines, products’ avionics and electricity, costs and economic viability. \nPresents and discusses alternative solutions for maintenance and/or modifications problems. \nDefines deadlines and takes necessary relevant measures. \nFollows up off-site repair teams and guides contracted shops to perform maintenance services. \nMaintains contacts with interface areas, other company units, customers, operators, suppliers, contracted maintenance shops, technical representatives, engineers, technical assistants, maintenance mechanics, etc., providing and obtaining operational/technical information. \nDiscusses with personnel involved in product development/maintenance activities, alternative solutions to solve and prevent problems. \nCoordinates retrofit campaigns. Clears up doubts, follows up and controls work development. \nQualifies aircraft maintenance/repair shops, visiting their facilities, verifying, analyzing, and evaluating infrastructure aspects, materials, equipment and tools used, as well as customer service and employees’ technical qualification, researching on information about professional background. \nPrepares and gives different kinds of technical/ operational training to professional in charge of company aircraft maintenance. \nPrepares/carries out presentations to operators about technological improvements made in company aircraft, pointing out and discussing the changes involved. \nPrepares reports related to the technical visits and expenses made. Stays current with avionics, electrical, power plant (engines and generators), structure systems new technologies, maintenance, parts, components, performance, and aircraft types. \nConsults/research manuals, specialized technical publications, service bulletins, etc. \nPrepares and presents reports, charts, graphics, cost studies, etc. \nMaintains organized and updated files and data banks. \nTranslates operator and reliability reports terminology. \nParticipates in courses, seminars, and study groups.\nESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES\nEducation:\nBA degree in Aeronautical Engineering or Mechanical/Electrical Engineering\nExperience:\nExperience providing technical and troubleshooting support for the E175.\nExperience providing client/operator product technical support, preferably acquired in aviation/aeronautical industry\nKnowledge, Skills & Abilities:\nComprehension, understanding and execution of broad practices associated within the field assigned and related fields. Applies these understandings in the completion of complex work assignments.\nAircraft systems/structures (electric, electronic, mechanic, hydraulic, pneumatic, communication, etc.)\nAircraft maintenance aspects\nClient support and service quality techniques\nHow to read and interpret drawings\nWriting skills\nNegotiation techniques\nTechnical publications\nReliability analysis, liability (Manufacturer’s responsibility) \nKnowledge of Embraer products, specifically the E175.\nWorking Conditions / Environment / Special Requirements\nAbility to work in a safe professional manner adhering to all regulatory requirements including, OSHA, EPA, State and Federal regulations.\nGENERAL COMMITMENT FOR ALL EMPLOYEES\nCommitment to company values and complies with department norms, policies, directives, and procedures. \nIncorporates Lean and P3E processes and concepts into daily activities. \nStrive for continuous improvement to processes and procedures. \nHonors and protects confidential and proprietary documents and information. \nSatisfies work schedule requirements. \nThe job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required by the employee. Performs other duties as assigned.\n Embraer is an Equal Opportunity Employer.","description_format":"text","description_chars":4209,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Military","Space & Aerospace","Military Logistics"],"lifecycle":[{"event":"open","at":"2026-09-27T22:19:44Z"}],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":5,"expected_fill_days":49,"reasons":["conf:1","stale_co","win:early"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/embraer-customer-support-engineer","json_url":"https://alion.io/job/embraer-customer-support-engineer.json","meta":{"generated_at":"2026-10-01T20:13:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2841,"day_limit":5000,"remaining_today":2159,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}