{"id":4265427,"url":"https://alion.io/job/emburse-manager-implementation-saasfintech","title":"Manager, Implementation (SaaS/Fintech)","company":{"id":5007,"name":"Emburse","domain":"emburse.com","url":"https://alion.io/company/emburse","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Addison, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-13T14:38:08Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T16:33:58Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"The Manager, Implementation leads Implementation Specialists and Consultants implementing Emburse’s Spend, Professional and Enterprise portfolios. Reporting to the Director, Professional Services, this role develops people, manages team delivery commitments, and helps clients achieve value.\nThe Manager follows established delivery practices, resolves day-to-day issues, and helps the team improve efficiency, quality, and time to value through practical improvements, automation, and AI.\n**Please note we are NOT able to offer sponsorship now or in the future**\nWhat you will Do\nLead and develop talent: Recruit, onboard, and coach Implementation Specialists and Consultants, holding regular one-on-ones and performance reviews to build product knowledge, client delivery skills, and accountability.\n\nManage capacity and assignments: Allocate project workloads based on team capacity, skill sets, and client readiness, escalating resource or training needs to the Director as needed.\n\nDrive operational focus: Translate priorities into clear team commitments, clarifying ambiguous requests and balancing competing demands so the team stays focused on delivery.\n\nOversee end-to-end delivery: Monitor active projects, milestones, and risks across the implementation lifecycle (from discovery and configuration through testing, training, and go-live readiness) to resolve blockers early.\n\nProtect utilization and margins: Track project effort, team utilization, and delivery margins against targets, addressing avoidable rework or scope creep and escalating major risks.\n\nStandardize best practices: Reinforce implementation methodologies, templates, and guidance while fostering a culture of knowledge sharing and cross-training.\n\nChampion process improvement and AI: Identify recurring delivery bottlenecks and drive practical efficiencies, including testing and adopting approved automation and AI tools to reduce repetitive work.\n\nManage client escalations: Serve as the initial point of contact for client and delivery escalations, partnering with the Director on major decisions and executing agreed recovery plans.\n\nCoach for client value and seamless handovers: Guide consultants to align implementation decisions with client needs, manage scope expectations, and execute clean transitions to Customer Success and Support.\n\nCollaborate cross-functionally: Partner with Sales, Product, Engineering, Customer Success, and Support-as well as technical specialists for complex integrations-to clarify handoffs and resolve delivery issues.\n\nMaintain visibility and reporting: Deliver regular portfolio updates to the Director on progress, risks, and capacity while ensuring project records and client communications remain accurate\n\nWhat you will Bring\nBachelor’s degree, college diploma in a related field, or equivalent practical experience, paired with at least 5 years of customer-facing SaaS implementation, professional services, or consulting experience (discovery through go-live).\n\nAt least 3 years of direct people management experience, with a strong track record of hiring, coaching, cross-training, conducting performance reviews, and holding team members accountable.\n\nDeep understanding of implementation methodologies, including requirements gathering, project planning, scope management, testing, and transitioning clients to ongoing support.\n\nProven ability to manage team capacity, balance competing stakeholder requests, and protect delivery margins by monitoring utilization, project effort, and avoidable rework.\n\nDemonstrated success improving delivery efficiency and client outcomes-such as shortening time-to-value, reducing delays, or increasing team throughput.\n\nHands-on ability to use CRM, project tracking, and reporting tools for delivery decisions, alongside a practical aptitude for experimenting with approved AI tools while maintaining output quality and data security.\n\nClear, proactive client and internal communication, with the ability to clarify ambiguity and partner effectively with technical and product specialists to resolve dependencies.\n\nAdaptability, curiosity, openness to feedback, and a commitment to collaboration, inclusion, and sustainable team performance.\n\nExperience with Emburse (Spend, Professional, or Enterprise) or comparable expense, AP, procurement, or financial software, as well as familiarity with Salesforce, Certinia, or workflow automation tools is preferred.","description_format":"text","description_chars":4431,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Software","Business Travel","Travel 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