{"id":105656,"url":"https://alion.io/job/emburse-technical-account-manager","title":"Technical Account Manager","company":{"id":5007,"name":"Emburse","domain":"emburse.com","url":"https://alion.io/company/emburse","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":75000,"max_usd":171000,"period":"year","method":"role_country_seniority_unknown","sample_n":226},"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-08-19T14:29:24Z","employer_posted_date":"2026-08-19","last_verified_at":"2026-10-16T21:39:26Z","board_verified":true,"closed_at":null,"days_open":58,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":58},"description":"Technical Account Managers (Internal Title - Emburse Solution Advisors) are trusted technical advisors to customers, providing ongoing product expertise, configuration support and strategic guidance to help customers maximise the value of their Emburse solutions. Working with a portfolio of customers, the ESA combines deep product knowledge with strong consulting and customer-management skills.\nThey partner closely with Customer Success, Support, Product and other internal teams to understand customer requirements, recommend best-practice solutions, manage configuration and change requests, resolve complex issues and proactively identify opportunities to improve the customer's use of the Emburse SaaS platform.\nThe role requires the ability to manage multiple customer priorities while building strong, long- term relationships and providing a consistently high level of service.\n**Please note we are NOT able to offer sponsorship now or in the future**\nWhat you will Do\nServe as a Trusted Technical Advisor: Manage a dedicated portfolio of ESA clients, maintaining deep knowledge of their technical configurations, business requirements, and long-term platform goals.\nDeliver Strategic Product Consulting: Guide clients on product capabilities, configuration options, and best practices to optimize adoption and maximize solution value.\nLead End-to-End Technical Projects: Manage configuration changes and technical requests from initial requirements gathering and solution design through to final delivery.\nConfigure Platform Solutions: Hands-on configure Emburse products in alignment with agreed client specifications, scope, and service levels.\nManage Workload & Priorities: Oversee multiple concurrent customer projects and technical requests, delivering high-quality results within agreed SLAs.\nMaintain Transparent Communication: Provide regular, proactive updates to clients regarding project milestones, progress, timelines, and risk mitigation.\nProvide Escalation & Troubleshooting Support: Coordinate across internal teams to troubleshoot and resolve complex technical issues and client escalations.\nPartner Cross-Functionally: Collaborate closely with Customer Success Managers and internal stakeholders to drive account health, retention, and overall client success.\nAct as an Internal SME: Serve as a technical product knowledge resource for colleagues, contributing to training, testing, and team knowledge sharing.\nDrive Process Improvement: Contribute to the continuous optimization of ESA workflows, technical documentation, and delivery standards.\nMaintain Continuous Technical Mastery: Proactively expand platform and product expertise through ongoing testing, research, and collaboration with internal subject matter experts.\nWhat you will Bring\nBachelor's degree (or equivalent practical experience) with proven experience in a customer-facing technical, SaaS consulting, implementation, or technical customer success role.\nExperience configuring complex SaaS platforms and workflow software; background in financial management or Travel & Expense (T&E) management software is highly preferred.\nProven ability to gather complex business requirements and translate them into effective product configurations and technical solutions.\nDemonstrated success managing multiple concurrent technical requests, customer projects, and shifting priorities while meeting SLAs.\nStrong problem-solving and consulting skills, with a track record of setting expectations, handling customer concerns, and resolving technical escalations.\nHands-on experience with Microsoft Office (advanced Excel) and familiarity with enterprise tools like Salesforce, Jira, Confluence, and Zendesk preferred\nUnderstanding of accounting processes, financial systems, and relevant terminology; basic knowledge of SQL is a plus.\nExceptional interpersonal skills with a history of partnering effectively across Support, Product, and Customer Success teams.\nKeen awareness of how high-touch technical service drives platform adoption, customer value, retention, and expansion.\nExcellent written and verbal communication skills, with the ability to explain complex technical concepts clearly to diverse audiences.\nMeticulous attention to detail with the technical aptitude to develop deep product mastery and navigate intricate system workflows.","description_format":"text","description_chars":4338,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cards & Card Issuing","Business Travel","Travel Technology","Procurement & Spend Management"],"lifecycle":[{"event":"open","at":"2026-08-19T14:29:24Z"}],"visa":[],"liveness":{"score":51,"band":"ok","label":"Likely open","p_open":1,"p_active":0.682,"p_room":0.75,"age_days":57,"expected_fill_days":64,"reasons":["conf:2","velocity","win:late"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/emburse-technical-account-manager","json_url":"https://alion.io/job/emburse-technical-account-manager.json","meta":{"generated_at":"2026-10-16T22:11:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3627,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5007},"rest":"https://alion.io/mcp/rest/get_company?id=5007"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Femburse-technical-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Femburse-technical-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Femburse-technical-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/emburse-technical-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Femburse-technical-account-manager"}]}