{"id":1513341,"url":"https://alion.io/job/emc-insurance-complex-casualty-claims-manager","title":"Complex Casualty Claims Manager","company":{"id":1950506,"name":"EMC Insurance","domain":"emcinsurance.com","url":"https://alion.io/company/emcinsurance","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":92,"open_postings":3,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":40,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Finance","role_family":"Finance","seniority":"staff","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":103954,"max":149372,"currency":"USD","period":"year","gross":null,"usd_annual":149372},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-09-10T00:00:00Z","employer_posted_date":"2026-09-10","last_verified_at":"2026-10-19T22:27:10Z","board_verified":false,"closed_at":"2026-10-19T22:27:10Z","days_open":39,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":39},"description":"At EMC, we’re all about working together to make an impact. As part of our team, you’ll have the opportunity to grow, contribute, and gain experience that matters. We strive to be caring leaders, close partners, and responsive experts-always supporting each other to do our best work. Join us, and let’s improve lives together.\n**This position is eligible to work from home anywhere in the US**\nLead a team managing complex commercial casualty claims while driving strong outcomes on high-exposure cases. In this role, you’ll provide strategic guidance on coverage, liability, valuation, and resolution, ensure accurate reserving, and partner with counsel and internal stakeholders to control costs and maintain compliance. You’ll also coach and develop a high-performing team, fostering accountability, growth, and collaboration. Beyond claims handling, you’ll strengthen relationships with agents and insureds, enhance the customer experience, and partner across the business to position the organization as a trusted carrier. Your impact will be seen in improved claim outcomes, a strong and engaged team, and elevated client relationships.\nEssential Functions:\nLeads a complex casualty claims team, overseeing high-severity commercial casualty claims\n\nReviews all assigned claim files, identifies gaps, and ensures complete fact gathering\n\nAssigns claims based on adjuster expertise and provides strategic direction on handling\n\nAdvises team on coverage, liability, compensability, valuation, and resolution strategy\n\nReviews and approves reservation of rights and denial letters\n\nSelects and manages defense counsel; monitors litigated matters\n\nEnsures accurate, timely reserves aligned with company guidelines; authorizes payments within authority\n\nEnforces best practices, claims philosophy, and proper file documentation\n\nIdentifies files for claims committee, coverage counsel, or subrogation opportunities\n\nControls loss costs and adjustment expenses; ensures strong file review reporting\n\nMonitors team workload, productivity, and performance metrics\n\nCoaches team members, resolves complex issues, and ensures regulatory and authority compliance\n\nSets performance goals, conducts reviews, and drives development and succession planning\n\nHires, disciplines, and supports talent growth while fostering DEI and innovation\n\nBuilds strong agent and customer relationships; ensures service standards are met\n\nPartners with underwriting and marketing to educate agents and enhance customer experience\n\nProactively communicates with agents/insureds and visits agencies to review accounts and losses\n\nShares trends and insights with leadership; promotes the claims brand internally and externally\n\nEducation & Experience:\nBachelor’s degree or equivalent relevant experience\n\nTen years of experience in casualty claims adjusting or related experience, including experience with large and complex claims\n\nAttainment of all applicable state licenses as required\n\nPrior leadership experience\n\nInsurance designations, such as INS, AIC, and CPCU preferred\n\nKnowledge, Skills & Abilities:\nExcellent understanding of casualty claims techniques and a current knowledge of knowledge of various jurisdictions, good faith claims handling requirements and legal environments\n\nAdvanced knowledge of insurance terms and coverages in commercial lines\n\nAdvanced knowledge of negotiation and alternative dispute resolution techniques\n\nStrong leadership qualities with the ability to motivate staff\n\nExcellent knowledge of computers and claims systems\n\nExcellent organizational, written and verbal communication skills\n\nExcellent ability to gather and analyze a variety of data points to appropriately triage claims handling\n\nAdvanced investigative and problem-solving abilities\n\nOccasional travel nationwide, valid driver’s license with an acceptable motor vehicle report per company standards will be required if driving\n\nThe hiring salary range for this position will vary based on geographic location, falling within either of the following:\n$103,954 - $149,372 or $114,895 - $164,309A hiring range represents a subset of the full salary range. The actual salary will depend on several factors, including relevant education, skills, and experience of an applicant, geographic location, and business needs.\nFor information relating to the benefits EMC Team Members receive as part of a comprehensive rewards package, please visitwww.emcins.com/careers.\nOur employment practices are in accordance with the laws that prohibit discrimination due to race, color, creed, sex, sexual orientation, gender identity, genetic information, religion, age, national origin or ancestry, physical or mental disability, medical condition, veteran status, active military status, citizenship status, marital status or any other consideration made unlawful by federal, state, or local laws.\nAll of our locations are tobacco free including in company vehicles.","description_format":"text","description_chars":4928,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Property & Casualty Insurance","Insurance Brokers & Agencies"],"lifecycle":[{"event":"open","at":"2026-09-30T08:44:18Z"},{"event":"close","at":"2026-10-19T22:27:10Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":149372,"is_top_pay":true},"html_url":"https://alion.io/job/emc-insurance-complex-casualty-claims-manager","json_url":"https://alion.io/job/emc-insurance-complex-casualty-claims-manager.json","meta":{"generated_at":"2026-11-06T09:37:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17440,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1950506},"rest":"https://alion.io/mcp/rest/get_company?id=1950506"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Femc-insurance-complex-casualty-claims-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Femc-insurance-complex-casualty-claims-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Femc-insurance-complex-casualty-claims-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/emc-insurance-complex-casualty-claims-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Femc-insurance-complex-casualty-claims-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1513341}},{"tool":"search_jobs","arguments":{"company":"emcinsurance.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1513341},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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