{"id":4157841,"url":"https://alion.io/job/emcd-community-manager","title":"Community Manager","company":{"id":730,"name":"EMCD","domain":"emcd.io","url":"https://alion.io/company/emcd","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Communications","role_family":"Communications","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tbilisi, Georgia"],"countries":["GE"],"hiring_countries":["GE"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false},{"name":"Jira","optional":false},{"name":"Slack","optional":false},{"name":"Telegram","optional":false}],"status":"live","first_seen_at":"2026-11-12T11:17:00Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T11:17:00Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"EMCD is a leading technology company in the crypto industry, best known as the largest mining pool in Eastern Europe. We are expanding globally and building a comprehensive ecosystem of crypto services, including payment infrastructure, custody, mining solutions, and enterprise-grade tools for businesses and institutions.\nWe are looking for a Community Manager to manage and develop our Russian-speaking Telegram communities, support users through everyday inquiries and critical product updates, and turn community feedback into actionable insights for our Product and Support teams.\nKey Responsibilities\nDaily Community Management & Support: Monitor 5 Telegram chats and direct messages on the work account daily, addressing unanswered questions, filtering spam, and managing negative sentiment.\nProduct Guidance: Answer user inquiries regarding crypto mining, payouts, fees, Coinhold, and the functionality of our two mobile applications.\nConflict Resolution: De-escalate tense situations with frustrated or aggressive users, identify the root cause of their issues, and guide them toward a resolution.\nCross-Team Alignment: Coordinate sensitive communications with Product, Support, and Legal teams, ensuring clear, verified messaging without unconfirmed promises.\nIncident Communication: Stay actively engaged in the chats throughout technical incidents, providing timely, transparent, and factual updates to the community.\n Escalation Management: Route complex technical inquiries (approximately 20% of all requests) to Support channels in Slack and follow up with users in Telegram once their issues are resolved.\nFeedback & Reporting: Deliver weekly summaries of key community pain points and user feedback to the Product and Support teams.\n Bot Administration & FAQ: Enforce community guidelines through warnings, mutes, and bans; manage moderation bots (ChatKeeper, Glados Bot); and keep FAQ resources up to date.\nAI & Automation: Partner with the AI team to implement community automation tools, including ticket classification, keyword monitoring, and sentiment analysis.\n Community Engagement: Organize weekly activities (polls, contests, and giveaways) in collaboration with SMM, maintain monthly activity leaderboards, and host AMA sessions with SMM and BD teams.\n Analytics & Task Tracking: Maintain Community Management KPI sheets and Community Events & Statistics logs, and track operational tasks in Jira.\nRequirements\n2+ years of experience as a Community Manager or Moderator in crypto, fintech, or gaming, managing communities with several thousand members.\nSolid understanding of crypto and mining fundamentals, including mining pools, hashrate, payouts, fees, wallets, and blockchain networks.\nNative Russian speaker with Upper-Intermediate (B2+) written English.\nProven experience handling conflicts and demanding audiences, with strong stress resilience.\nStrong crisis communication skills, with the ability to prioritize verified facts over premature promises during incidents.\nHands-on experience configuring Telegram moderation bots (ChatKeeper, Combot, Rose, or equivalents).\nExperience organizing community events, contests, and AMA sessions.\nReadiness to cover evening, weekend, and holiday shifts according to a rotation schedule.\nProficiency in working with metrics, KPI dashboards, and Google Sheets.\nNice to Have\nPrevious experience working at a mining pool, crypto exchange, or crypto wallet provider.\nBackground in Customer or Product Support within a crypto service. Former Support specialists with proven community management skills are strongly considered.\nExperience implementing AI-driven tools for community automation and analytics.\nFamiliarity with Jira and Slack.\nExperience engaging with English-speaking communities across other regions.\nWhat We Offer\nRemote-first company - work from anywhere in the world.\nFlexible schedule aligned with team shift rotations.\nExtended time off: 20 paid vacation days + 12 bonus days per year.\n100% paid sick leave.\nPaid English lessons (iTalki).\nProfessional growth support (courses, certifications, and training programs).\nReal impact and ownership in fintech and crypto projects.\nCorporate benefits: EMCD product discounts and access to mining infrastructure.\nEmployment via Service Agreement.\nApply today and help us build the future of crypto!","description_format":"text","description_chars":4333,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":2,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Russian","level":"Proficiency (C2)","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"Georgia","iso":"GE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cryptocurrencies","Crypto Exchanges","Crypto Wallets","Mining & Staking"],"lifecycle":[{"event":"open","at":"2026-11-12T11:17:00Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":2,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-11-12T13:02:45Z"},"pay":null,"html_url":"https://alion.io/job/emcd-community-manager","json_url":"https://alion.io/job/emcd-community-manager.json","meta":{"generated_at":"2026-11-12T13:02:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27048,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":730},"rest":"https://alion.io/mcp/rest/get_company?id=730"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Femcd-community-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Femcd-community-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Femcd-community-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/emcd-community-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Femcd-community-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4157841}},{"tool":"search_jobs","arguments":{"company":"emcd.io","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4157841},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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